Post # 1
I have ordered several things from Etsy, but this is the first time I’ve had a difficult time with the seller so I have a question. In a nutshell, it’s a custom piece for the wall. She said she was sending it early Sept. When it didn’t come I started sending her an email a week and basically kept not hearing from her. I finally emailed Etsy a complaint. Suddenly she communicates with me. Mind you, I’m in no hurry for this thing, it’s just for me, but to never respond to emails was not cool. Just tell me you’re running behind or whatever.
Anyway, I finally get the piece and it’s done really well, but it’s not what I expected per all the examples she has on her page. It’s close, but one important part is different. Sooo… at first I was just going to say nice product, but beware of shipping times. But since it doesn’t look like the samples, I feel I need to write that, but I also feel like I might be at part fault for not asking more about it??
I guess I just feel bad because I’ve never given anything less than 5 stars. Just tell me I’m lame because it’s a beautiful piece or tell me I should give less than 5 because it didn’t match the samples.
Okay, I’m lame.
Post # 2
RedHeadKel: What do her samples look like and what does yours look like? We can’t help without seeing it. I would just say that while the seller did a wonderful piece, she was difficult to communicate and didn’t express her shipping time accurately. Along with this, your piece does not reflect what the pictures did.
Post # 3
mrs.joiner: That’s a good idea, thanks! On this one part I expected old antique house #s or cut out #s from old license plates to be added (per the samples) – as a different textural element and to make it industrial chic. But she painted them on and it looks more cutsie. She did a good job, like I said, just not what I was expecting. Thanks for your input!
Post # 4
RedHeadKel: Don’t be afraid of causing hurt feelings. If it wasn’t what you ordered, it wasn’t what you ordered… Plus, ignoring your emails? Big red flag and not professional at all.
Post # 5
- Wedding: August 2013 - Wynn Las Vegas
I ordered a set of earrings off of Etsy, and when they came they were atrocious and I gave her an honest review. She messaged me begging to take it off and she would remake another pair and send them to me. Ok no biggie. I took the review down, they never came, and she disappeared from Etsy. That biatch.
Post # 6
I would contact her first and express your feelings. Regardless, just be honest about your experience. If people aren’t honest then how will anyone else know what to anticipate when ordering from a seller?
Post # 7
RedHeadKel: Agree with PP, that is not professional at all!
*Side rant- I can’t believe the amount of ‘professional wedding vendors’ that straight up don’t return phone calls or messages, my wedding is in January and our caterer started ignoring us and wouldn’t give a quote, now we have to find a new one with short notice. Of the 7 vendors I emailed, 2 responded, only 1 with a quote. WTF… apparently these people don’t actaully need our business?
Sorry, I’m clearly having issues with not getting what I thought from sellers as well lol. I’ve onlt ever bought one thing off of etsy, and so far it’s been pleasant. You need to give an honest review. Like PP said, explain the piece is beautiful, but not what was ordered and to be weary of shipping times.
Post # 8
- Wedding: December 2014 - Loft
RedHeadKel: I am an etsy seller so I see both sides of this… I think given that you reached out nurmerous times, I would leave an honest review. The seller has the ability to correct any issues and you are allowed to update your review at any time. I would be honest, she had certain obligation to you. Don’t embellish the story, just share the facts.
Post # 9
whoa_its_ash: Oh, your post reminded me that I did give one person a less than stellar review. It was for some jewelry making supplies and it was just really cheapo stuff. She also tried to get me to change the review. Makes you wonder about the reviews on there. Hmm…
TraumaQueen: Yes, you are exactly right. I should just be perfectly honest. The hard thing is that it’s a very nice piece, just not very timely or what I thought it would be.
winterwoodlandbride15: I’m already married so I’m finding your exact scenario when I try to contact people to come work on the house, or give a quote for work. What the heck?? Don’t they want money?? Lol!
missjz: Thanks for the advice from a seller! I just feel bad because it’s a nice piece… But I’ll be honest.