How would you handle this?

posted 3 years ago in Money
Post # 3
1148 posts
Bumble bee
  • Wedding: June 2011

I don’t use Etsy, but is there a place where customers can post comments/review a seller? If so, I’d start there and see if others have had similar problems.

I would contact her about ink, but the squashed package could have been by whomever handled it between the shipper and your place. If you are going to tell her that you sympathize, I’d go about it carefully and tactfully. If you aren’t 100% satisfied with her response or you feel as though your entire order may not arrive in tip-top shape, I’d look elsewhere.

Post # 5
34 posts
  • Wedding: August 2014

@Principessa Bunny:  

RUN. I’m not sure what your wedding date is, but if there’s any way you can get invites somewhere else I would. Any seller that takes that long to respond and has such poorly written messages sounds shady to me. The biggest red flag is that the seller did not put up a message letting all buyers know that she would be away from her shop and she had not one but two delays. Considering she has a small business to run that is very bad practice. Not to mention how long it took for you to get a sample. I would also leave an honest review of your experience in the feedback section, that usually has a lasting impression.

I saw a thread on the here yesterday about a couple of bee’s that has a similar experience with an Etsy seller, except it got worse; they already paid for the whole invitation order and had problem after problem.  They are now fighting with the seller to get their money back. That seller also has multiple shops and multiple identities-the whole thing is a little scary considering I buy from Etsy often and plan to buy a lot of my wedding stuff from there. If I can find the thread, I’ll post the link on here.

Best of luck with this! Also would you mind sharing the seller’s Etsy name, so the rest of us bee’s can steer clear?

Post # 6
3199 posts
Sugar bee
  • Wedding: October 2013

@Principessa Bunny:  i would definitely not go with this person.

1) bad grammar = overseas at best, scam at worst 

2) couple that with slow response times means 2X super slow design, super slow creation and super slow shipping,

3) poor packaging, faded ink…

so shady. go with a different seller or no etsy at all. what do their reviews say?

Post # 7
65 posts
Worker bee
  • Wedding: April 2014

Honestly, I would run. There is no need to stay in a situation where you are unsure of the quality of the final invitations. She may be telling the truth, but if I had that many problems getting the sample, I would just find someone else.

Post # 8
196 posts
Blushing bee
  • Wedding: May 2014

You can find other gorgeous ones. Ordering through her will just be another headache you’re walking into.

Post # 9
5351 posts
Bee Keeper
  • Wedding: October 2009

We had an issue somewhat similar to this with a photographer we were looking at booking. 

We had an appointment with her at a Starbucks where she was going to take some pictures of us to let us see more of her photo style, and after 20mins of waiting, we both called and emailed her – nothing. We waited 45 mins before we left and we get an email from her that night saying that she was walking her dog that morning and stepped on a sharp glass and had to go to the emergency room. Okay, well hypothetically if this happened, why didn’t she call or email us? 

This woman gave way to many details in her response to you, so sounds like she is backtracking. And like both of our scenarios, if this were the truth, then why didn’t she say something sooner (i.e. before you had to ask about it.)

It’s all unprofessional which is why we went with someone else. 

Post # 10
1148 posts
Bumble bee
  • Wedding: June 2011

@Principessa Bunny:  If you have your heart set on using this lady, then you could say something like “I understand and sympathaize with your situation, but I need to make sure that my inviations will arrive in a timely fashion, in good/perfect/suitable condition….” or something along those lines. I wouldn’t dwell on the possible situation with her mother in a response, however, as you have no way of knowing if this is the truth or not.

As others said, it might be best to just go with someone else. Is there a craft store somehwere around where you live that can make invitations? I know I ordered a sample from a website, and then took it to a crafts store, and they made them for me.

And if you choose to go with someone else, I don’t think you owe this woman any explanation – just leave a comment on her page (if this is possible) discussing your experiences.


Post # 11
57 posts
Worker bee
  • Wedding: October 1993

@Principessa Bunny:  Don’t use this vendor. There are thousands of great vendors out there. Use one of them. You need competent people that don’t need constant supervision. You have enought to do.

Post # 12
11300 posts
Sugar Beekeeper
  • Wedding: August 2013

I agree with pps, find another vendor. Leave a review for the sample and move on. 

Post # 14
1244 posts
Bumble bee
  • Wedding: August 2015

@Principessa Bunny:  Good idea, don’t count on this person to come through with invitations for your special day. She sucks at communication and that makes her less trustworthy, especially with all the excuses that come out after the fact. Pair that with you now having to address the ink issues and it’s just not worth the headache.

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