Post # 1
Our caterer has been the most difficult part of our wedding (besides family issues). We were locked in by our venue, and they told us one cost, then changed it, multiple times tried to charge us more than they were supposed to, wouldn’t get back to us promptly, etc. Then on wedding day, we had a buffet which ws supposed to include chicken marsala, which was just chicken breast, no mushrooms or anything marsala about it. I had spoken to our contact person and asked for the bartender to do the entire reception (five hours instead of the usual 4), she told me the fee, I said fine, and in the contract it lists 5 hours. Then with one hour to go in the reception they shut down the bar! So everything is finally finished with them except the bar bill (should get any day). They didn’t do what they said they would do, plus we paid for chicken marsala and that isn’t what we got. How would you handle this?
Post # 3
Oh my goodness, I am so sorry to hear this! How horrible that they’d do that…did you have in the contract exactly what would be served and any kind of fine print about what they did with the bar? Honestly, any reputable company should have policies galore about these kinds of issues, and if they were in breach of contract, it might be advisable to set up a meeting with them with these facts and present your case!
Post # 4
Agree with Crissy. Once a contract is signed, they are bound. And if they didnt deliver what was outlined in the contract, then compensation needs to be made. Id arrange a meeting, lay out your facts calmly, and ask what they can do about it. . Sorry that this happened to you!
Post # 5
Definitely relook at the contract. If they didn’t deliver what was written in the contract, you’re entitled to $ back. One piece of advice – have your husband with you. Sometimes, and this is unfortunate, but people take advantage of the bride because they say she’s emotional, blah, blah blah….
And, if they charge your card without your permission – put a stop payment on it immediately, until things are resolved.
Also, if at the end of it all, it isn’t resolved – report them to the BBB.
Post # 6
Also, go review crazy on them!! (i.e. unleash the power of the internet on their a$$es!)
Seriously. Vendor reviews are a powerful thing.
Post # 7
I second all of the ideas above, if it’s in the contract and they didn’t do it, and they won’t make it “right” between you, sue them. You have a contract you have all the people at the wedding as witnesses, i’m sure someone can back up your story about not having the marsala chicken.
Did you do a tasting with them before you signed a contract?
Post # 8
Yes, we did a tasting with the chicken marsala- I am no foodie, but there were no mushrooms. I got upset, and my husband told me to just let it go for the moment. The contract listed chicken marsala, the contract lists the event as 5 hours *so the bartender should have been there) and I have all my emails saying about the extra fees for the bartender staying an extra hour. (Haven’t paid it yet- it’s supposed to be on the final bill, but I shouldn’t be paying it now.)
Post # 9
You have a contract, take them to court. That is Ri-dunk-u-lous! Seriously
Oh and KICK them in their shins! (ok don’t really but I bet it would feel really good)
I would file a small claims court if they won’t recompensate you for your bill (or take off some things from the final bill)
and I might kick them depending, if I had my cranky pants on!
Post # 10
The squeaky wheel always gets the grease. 🙂
They need to honor the contract. Fight them & get your bartending fee back! Go to them in person first & if they claim no wrong doing or there is some sort of loop hole that they’ve found in the contract then start reviewing them CALMLY. Everywhere. Write the newspaper. Write all over the internet. Don’t be over-emotional or angry, just explain it like you explained it to us!! I would never use a caterer if I heard someone say they flipped on their contract like this!
Fighting them in court is extremely costly, you’ll probably end up paying more legal fees that you lost by not having chicken marsala & paying for an extra hour of an open bar.
Post # 11
I totally agree with RecessionistaBride, word of mouth is everything when it comes to food and service. It is so costly to go to court… and although you may not be able to get your money back for the lousy chicken or lost bar time, you can drive these jerks into the ground with poor reviews and word-of-mouth. Sorry to hear about your troubles, hopefully the rest of the day went well 🙂
Post # 12
yes they need to honor the contract, i agree with the advice above.
I would also contact the better business bureau
Post # 13
I emailed my caterer, and told them how they didn’t serve the right thing and shut down the bar and hour early. They initially denied doing anything wrong, and then I pointed out very clearly what was wrong, and they said they would check with the cook who was out til the next day and that my email was sent to suprevisors. This was about 10 days ago. No response, so I sent another email Tuesday afternoon, saying I headn’t heard anything and it’s been a week. Still no response. I found out today that while we had paid vendor meals, they didn’t let the band eat. I haven’t paid the bar bill and am waiting until I hear back. What to do?