- 4 years ago
My experience started in October 2013 for my July 2014 wedding. I was advised to lie about my wedding date no matter what shop I used…and boy am I glad I did. <br /><br />I picked the second dress I tried on. It was a beautiful full lace dress with a sweetheart neckline and lace thick straps. I wasn’t in love with the straps and my consultant told me they could be cut off during alternations, “with no problem.” I never even tried the dress on with the straps since I was looking for a strapless dress. I felt the dress needed a little sparkle so I asked to see some sashes. The sales girl put me in a sash and told me it was probably a hundred or two. After I fell in love with it she dropped the bomb that it was $1200. I decided right there I would purchase a sash somewhere else but I still love the dress. I placed the order, paid the deposit, and was told it would be in around April.<br /><br />I called in March to confirm an arrival date and was bounced around to several people before I was told I would be called back. After a week of no call I called back and was told middle to end of April. So I called again mid April (I mean it’s a wedding dress…I was a little excited!) and was told by the owner, “As you were told in March, the dress will not be in until the end of April.” Basically I felt like she was scolding me for inquiring abut my $1000 purchase. <br /><br />I didn’t call the shop again until May 7th (a full week past the “end of april” promise.) and was told I would be given a call back. I finally refused to be called back and said they can either talk to me on the phone or I was coming in. All of a sudden someone was there to talk to me. The owner comes on the phone and tells me she has been calling me, but my phone was disconnected. I asked her to repeat my cell number back and magically…it was the cell phone I was calling her from. She again claimed she tried calling almost a dozen times and I had my phone disconnected. At this point I lost all faith in Evas. My dress still wasn’t in and they told me it would probably be there within 5-7 days. My dress finally came in towards the middle of may. I told them my wedding was June 7th. If that was true that would have left me 2.5 weeks for alterations.<br /><br />When I expressed my concerns that I didn’t have my dress and it was supposedly a few weeks before my wedding the manager said they can alter it that quickly no problem.<br /><br />I go to pick my dress and to my surprise when they open the bag there is a sash hanging inside. Not the one I tried on, but a sash nonetheless. I asked about the sash and the girl just said, “Oh yea most come with sashes but we lose them in the store and never show them with the dress they come with.” What?! So you tried to sell me a $1200 sash without even telling me mine comes with one? Regardless the sash was ugly and I will still be using my own but it seemed like they were just playing games with me. <br /><br />I go to pay and they ask if I would like alterations. I never intended on leaving my dress with people who couldn’t even dial a phone, but before I could say no to alterations one of the ladies looked at my file and said, “Oh the wedding is in three weeks…we are full you have to take it somewhere else.” As she said this she was waving her arms at me as if shooing me away. <br /><br />I am taking my dress to another alterations place…and they said that the shop is crazy to have told me it was an easy fix to turn this into a strapless dress. I have to have tons of work done to it in order for it to even stay up. If the consultant had know anything about dresses she wouldn’t have suggested that the dress could be easily changed. <br /><br />Please don’t spend your hard earned money here…they are unprofessional, unapologetic, and uncaring about the needs of their brides. Ten bucks says the owner will dispute this entire review, and never once authentically apologize for anything her shop did wrong.