Post # 1
I just need to vent for a second. I am having so much trouble getting vendors to get back to me in a timely fashion and it is starting to make me crazy.
We’ve played phone tag with the DJ for a couple of weeks now. I got catering proposals/estimates in a few days ago and replied to two caterers with follow up questions and haven’t heard a peep back. I’m also trying to set up room blocks at three hotels and at all three locations, the “one person” who can help me is never in or says they’ll email me materials and never does.
If I am trying to give a vendor my business (and money), I’d hope they’d at least try to get back to me!
Anyone else have these issues with vendors?
Post # 3
Vendors are very busy on weekends and then often they take the beginning of the week off as their “weekend” I usually give my vendors a week to reply during wedding season and then I start getting ansy!
When you are planning phone tag let them know a time frame when you will be able to answer your phone in your message – that might help!
Post # 4
That’s a good point about early in the week being the equivalent of the weekend for them. I tend to cut them a lot of slack on the weekends, b/c I know that is when they are busy w/ events, but I hadn’t considered that they might need to take Mon/Tues off to recover. Thanks for the perspective 🙂
Post # 5
Many of the vendors I have been in contact with work a Tuesday through Saturday week, due to the nature of these kind of events. I agree – a week should be more than ample enough time to get back to you!
Post # 6
- Wedding: October 2010 - Ladder 15 Restaurant
I had much of this same issue. It’s just maddening! I found that a lot of vendors are overwhelmed by too many questions via email, so I ended up calling many of them just to get in front of them in some way. It is super frustrating–if some of these people don’t get back to you, or take too long, I say take your business elsewhere if it gets to be a couple of weeks. A few days without a response isn’t too bad though 😉
Post # 7
I’m having the same problem right now. I’m trying to get ahold of my venue for a final price (my wedding is in FOUR DAYS) and they haven’t gotten back to me. >=(
Post # 8
I have issues with my venue manager. She doesn’t return emails and rarely returns phone calls. Luckily I am a laidback bride, but I definitely won’t be recommending this place to anyone who is a little more picky.
I don’t even have any major questions, I just wanted to ask how they usually setup the room for the ceremony when both the ceremony and reception take place in the same room.
Post # 9
It can be so frustrating! It definitely makes me nervous to consider and book a vendor who doesn’t answer me back. I’d take that into consideration when choosing the venue/caterer/whatever — if they don’t answer you back NOW, they’ll probably be even more frustrating when the date gets close!
Post # 10
That’s what has me worried…if they’re hard to get ahold of now, when they are trying to convince me to choose them, what will happen once we sign a contract?
Thanks for all the input everyone 🙂
Post # 11
I had to go with my second choice reception venue because our first choice never called us back to book the date and plan details.
Seriously. We wanted to have our reception at a local movie theater that has a built in resturaunt and dinner theater. We discussed booking the dinner theater for the night our wedding. They said “Sure, we do weddings all the time!” and we could even get to pick the movie. They told us to call them back to set up a time to see the space and discuss details. We called them back…and then called again…and then called again the next day and left a message. Lather, rinse, repeat until it was 2 months until the wedding and we couldn’t wait any longer. We tried dozens of times to get ahold of them and they always avoided our calls and never returned them. So we gave up and figured that they didn’t want our money and changed our reception plans for 3rd time.
Now, we’re having a dessert reception at a bed and breakfast we had considered a while back and had decided would be our plan B.
I don’t understand why venders do this, especially when it could cost them business. I can’t plan a reception and pay them if they never talk to me. The bed and breakfast gave us a swift and kind response and even reserved our date before we even confirmed. I’m happy to give them our business instead.
Post # 12
@Julialimei: EXACTLY. I’m not saying they’d for sure be deadbeats the whole time, but do you really want to take that chance? Besides, vendors who appreciate your business and treat you with respect deserve your money more than the non-responders! But it can be disappointing to not hear back from a vendor you were really interested in. I think if you avoid them despite their possibly great work (or at least take it into consideration when deciding), your planning period will be so much less stressful.
Post # 13
I shouldn’t speak much for vendors since I just fired 90% of mine and replaced them. Bottom line is…I am spending money. LOTS of money on this wedding. Whether I give you $200 or $4,000 I expect a fair deal and responsiveness. If I don’t get either, you don’t get my money. Simple as that.