Post # 1
Awhile back I had posted about getting some amethysts reset that I had on a ring my mom or grandma gave me years ago. I met with a jeweler a friend of mine had used and we had a nearly 2 hour discussion on what to do with it and decided to go with a white gold band with clusters of pink diamonds and amethysts in bezel settings. It was on the high end of my budget. I shook his hand, gave him the envelope with my ring in it, and he said he’d have something for me to try on in a week or two.
Four weeks went by. I called a few times and only got voicemails. He left me a message one day saying he took his son on an impromptu camping trip and he’d have something for me “next week” to try on.
Um, that was 2 weeks ago. I called last week, no answer. I called yesterday, no answer. I called today, no answer.
It’s not like he just picked up and left–my friend’s family has been using him for years.
However, I’m really to the point where if he hasn’t started working on it (or if he has?), I would MUCH rather spend half of what I was going to give him on something ELSE and bank the rest. I don’t WANT to pay him nearly $3,000 at this point. I’m sure the gold and the amethysts are worth just a tiny fraction of that. I’m getting angry about the fact I’m not being updated, and only one of my calls has been returned.
What should i do? How can I tactfully handle this? How can I back out? I guess it’d be one of those things where I’d pay him for his time, tell him “something” happened and uh, maybe the money had to be spent on the house? Oye vez. I’m tempted to just call and leave a voicemail saying our AC broke and I have to back out. I’d MUCH rather pay him X for his services and call it a day.
Post # 3
I’d just tell him that you’ve changed your mind and get something done elsewhere.
Hopefully you can get your ring back. I’m having a setting custom made but having my stone set in it locally so that I don’t have to be without my ring for any amount of time.
Post # 4
Wow!!! I’m not sure what to recommend….
The person who is a mutual friend, has he/she heard from him?
Frankly, if it were me, I would do whatever it took to get my ring back from him and use someone else. Flakiness is a BIG deal with me and I couldn’t deal with it in the long run, especially for something that is going to cost that much money.
Good luck with whatever you decide….
Post # 5
The ring is near my house, about 1/2 mile actually. His business hours are like, 9-4pm, so he’s close. I just don’t get why he’s not returning my call. Or 10=-5. I think 10-5
Maybe I should just swing by today?
My friend used him for her engagement ring. He is the ONLY jeweler her parents see.
Flaky is definitely the word. It’s not flying.
Post # 6
Not a good business practice to not get back with your customers. I would go retrieve my ring, and take it somewhere else.
Post # 7
Yeah, I would drop by and ask for it back. Politely explain that it’s been two months, that you’re frustrated that you haven’t heard from him, and that you’ll take your business elsewhere. Just be direct but frank.
Post # 8
Ugh that’s awkward. I’m worried he’s going to ask for like, $500 for his services. Is that unreasonable?
What should I expect if I walk into a private jeweler’s office and tell him I’m cancelling?
Post # 9
I would just go there and ask to see the ring. If he hasn’t done any work on it, I don’t see why you should pay him anything. If he hasn’t started on it, I would just take it back and say see ya.
Post # 10
@MissChripie, trust me, if NOTHING is done, I’m not paying a dime.
My concern is it will be partially done. I really find myself hoping not a thing is done with it when I make a surprise visit to his office at 4pm today. And if he’s not there, I’m leaving a voicemail stating I don’t have the money anymore and for him to call me.
Post # 11
@ejs4y8: I think that’s a good approach because if you call him ahead of time it gives him time to rough something together and look like he’s worked on it if he really hasn’t.
Good luck! I hate it when people don’t get back to me I always want to ask them “This is your business right? You ARE trying to make money, aren’t you? Because I’m trying to BUY your services.”
Post # 12
woah… I would DEFINITELY stop by. Maybe start by asking to see the progress he’s made? If he hems and haws, be really direct and ask if anything has been done, and then ask for your ring back.
You had a verbal commitment of a time frame, and he’s gone completely outside of that!
Post # 13
@ejs4y8: if you need a recommendation for a new jewler I have an awesome one. Suma Jewlers in Kirkwood. VERY good guy, gemologiest ect.
I wish you luck in getting your stuff back! Personally I do not like confontation, I would prob say something like, “I just do not have the money anymore.”
Post # 14
Thanks ladies. I”m fallin back on the “don’t have the money” excuse and citing an Air Conditioner and the jaw surgery i had to pay out of pocket for.
I’m heading out to go see him and i’ll let ya know. Hopefully it’s more than “well he wasn’t there….”
and if i get all my money back, i swear i’m buying something cheaper that i’ll love just as much. Hey, i budgeted for MONTHS for a piece of jewelry, i’m getting a piece of jewelry dammit.
Post # 15
Let us know how it turns out. Good Luck!
This guy seems like a flake, I’ll keep my fingers crossed he hasn’t done anything with your stones and you can just take them back and walk out.
Post # 16
Well, he made the setting but hadn’t put anything into it.
He said his dad had a stroke and that’s why he’s been MIA for so long and has been trying to catch up.
But he gave me back the pieces with no hard feelings, wished me luck, and said he hoped to see me in the future.
But i can’t help but feel like a big fat jerk wad