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You could always email and call again with the excuse that you were worried you might be having email issues and they might not have received your note. I would definitely be hounding them though. Customer service is 99% of their business so there isn't an excuse for poor communication in my opinion.
A little backup research and a few calls couldn't hurt. If you reach someone not booked, then it's likely they won't be booked with someone else's event either by then I'd think they'd be willing to do it for your cost - at least it doesn't hurt to ask. Some money is always better than no money. :)
Good luck!
Call again, this is ridiculous!! Be nice and explain what you put in your post about the music needs and the 1 month notice you were told you would get, but be demanding about what you need from them. Let them know that you will keep calling until you speak with someone who gives you a name and contact information for your DJ. Ask to speak to the most senior person there when you call.
Yes, call again! Did you have to sign a contract with the company? If so at least you should be able to get your money back if you don't talk to them in time. I would definately call around to other Djs these people don't sound too reliable!
Definately call again! I was a little stunned that my musicians didn't want to meet at all until about a month before the ceremony, but after that the band leader called me weekly to update me on how they were coming on learning/practicing the specific songs we wanted, and actually delivered a cd of the ceremony and first dance/father-daughter dance music about 10 days before the wedding so that we could check length and tempo and ask for any changes we might want. I was way nervous about putting off talking about the music until that late, but got absolutely reassuring service after that. So I can understand the initially laid-back attitude, but not the lack of response to your calls and emails at this point in time.
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So I booked my DJ about 8 months ago. I have always had really good communication with them, if I had a question or what not the responded almost right away. At least with in a day or two.
A month and a half ago I called wondering if I could set a date to meet with them closer to the wedding, and was informed that DJ's are not assigned until the month before the date, and that they will show up anywhere, anytime to do the meeting - so as not to make me feel like I have to make special time or that Mr. S would need to take time off work.
Well on the 8th I e-mailed them and have notheaerd back MY WEDDING IS IN 11 DAYS! I called yesterday and left a message and got nothing back. I'm starting to panic. I have a lot of specific music that is needed and a lot of it is not top 40 stuuf or even American based so I know they will have to download a bunch of new stuff....
What should I do? E-mail again? I don't want to be rude and sound like Bride-zilla and ruin a relationship with a key part of my vendor team before the big day.
Should I start looking for back up's? Even though right now I am pretty sure it would be near impossible and I got these guys at a great deal because I booked at a highly respective wedding fair...
HELP!