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Are they a day of co-ordinator or a planner that you deal with for months? Its seems you have the latter as you said you told her 8 months before!
I would expect them to do that kind of stuff! Have they disappointed you in other ways?
Wait... she's your wedding planner, right, not just your DOC. I don't think its a DOC's job to locate stuff, but it is their job to transfer things on the wedding day to make everything run smoothly. If you ask her to pick up the dispensers- she should! As your wedding planner, has she helped you locate other rentals? Or does she not deal with rentals at all?
Sheesh... I get your frustration. It almost sounds like a pink dinosaur would be easier to locate :P
Yep, I hired them for full coordination. and yes, I am extremely dissapointed in the way they have handled my wedding. I'm shocked actually because as an event planner myself, I know I how things generally work and I would never treat a client the way I have been treated.
That sounds horrible!! And there's probably nothing you can do about it which sucks.
Can you not extricate yourself from your contract? What have you actually contracted with them for? Are they failing to live up to their contractual obligations or just your expectations?
Hence the name..Wedding Planner. Many any more want to do nothing, and get paid a lot of monies for having sit on their duffs. I am so sorry you are frazzled, and I wish you the best in your quest.
Stay sane, things will work out.
I mean the contract says 'full service' and that they will contact all vendors on my behalf - which they haven't - they gave me phone numbers for cake, alcohol, officiant etc. And I feel like they act like the "extra" things I ask for are "obnoxious" (like drink dispensers and none glass vases and a personal ceremony - because these are all so outrageous, right?).
I think they're cruising for a punch in the nose, if you ask me. lol
haha fiftyfootbride - I literally just wrote an email to my mom saying I wanted to "punch them in the nose"!
It sounds to me as though it is time to get out of your contract and find a new planner. If they are failing to meet the terms of the contract then you are fully within your rights. You might find that they are inclined to be more helpful if you make a credible threat to cancel and go elsewhere.
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A wedding coordinator is supposed to be the one coordinating your wedding, right? Like if I say I want a punch bar 8 months before the wedding and they say "no problem", they are the ones that need to track down punch jars and ladles, correct? I should not have to contact a million rental companies 2 weeks out from the wedding and then pick up the jars myself on the morning of my wedding? My mother should not have to transport ladles across the country, the coordinator should find these, no?
Its a drink dispenser, I highly doubt I am the first person to use one of these at a wedding. You'd think I'd insisted a pink dinosaur to ride down the aisle on.
I am so OVER this freaking company.