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This stinks!
Is there a physical location of this business that you can go to? If you are there in person, they will HAVE to deal with you.
I come from a family with grade kajones when it comes to customer service, so here's what I can tell you:
Do not believe them if they say something to the effect of, "There's nothing we can do about it." THERE'S ALWAYS SOMETHING THEY CAN DO. They can call in favors to other local companies, they can refund your contract in total, and you can contact the BBB.
Also, did you pay on a credit card? If so, call your credit card company and dispute the charge. Most companies will back you up.
It totally burns me when businesses feel that if they ignore the problem (customer) it will go away. Nope.
I hope it all turns out well! And if all else fails, f-it! It's your wedding day, and focus on having fun for that!!!
I agree with JennyBryde, there must be something they could do and if they are not listening to you any more, have your father or someone new call. I'd think about disputing the charge after the show up at the wedding sans Excursion (I'd be afraid if you did it before they might see it and not show up at all).
I've heard of this happening a lot with limo companies. Did you read ALL of the fine print in your contract. You might be surprised what you find. A good friend had something very similar happen to her, but because of certain small print wording in the contract, the company was really allowed to do whatever they wanted. Sometimes they can make more money renting limos to other companies, as opposed to directly to clients, so they make sure their contracts cover this.
I also agree with Jenny. Keep trying to get what you want - chances are they CAN do something. I would also follow Bree's suggestion of reading over the contract again just to be sure of the fine print. I had to call the BBB one time to complain about a company and that company called me to offer me free stuff- but at that point i was so mad at the company that I didn't even want to deal with them for free stuff.
I know your wedding is really soon, so if all that is to much to handle at this point, maybe you will feel less stressed out if you just take what they give you and just drop the whole thing.
I'd contact the "Better Business Bureao" (sorry bad spelling) Then, write a professional letter to the company and hand delivery it if you can. Request your money back and for them to still provide service. And write a letter to the editor of the local newspaper.
Hi JenineD
I was wondering if you left any feedback regarding this company on Wedding Wire or WeddingBee in the vendor review section?
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<p class="MsoNormal">My FH and I went on the search for our limo back in August of last year. We decided to go with the Ford Excursion after checking out the Hummer. We were also advised to go with the Ford because of mechanical problems and such. So Wednesday I received a call from the limo company asking me to call them back so they can get all the information for the big day. When I returned the call to them I gave the lady all the information and she said that we were all set with the Hummer. So I quickly stated that we wanted the Ford and she said it was already booked. She than put her husband on the phone whom also happens to be the owner. He explained to me that they had overbooked and the people had booked in 08’. Which is exactly what we did but, first. I know this because they checked a few times while we were there booking it that it was still available. Anyway, he told me not to worry about it that the Ford Excursion would be mine that I had it first. <p class="MsoNormal"> Friday, on my way home from work I was listening to the message on my phone that informed me that my contract was given to another limo company that would have an SUV limo but, they weren’t sure what it was. Of course what they were going to give us was a Hummer. I called back and the owner was not there so I talked to the manager who had left the message and explained to him that the owner promised me the Ford. He told me that I would have to speak with him about it. So here I am calling every day since and not getting a single phone call back. <p class="MsoNormal">I am 5 days away from getting married and now have a limo that I did not ask for, a limo company that broke their contract with me (mind you I paid in full at the time) and refuse to call me back. At this point it really has nothing to do with the type of limo but, the lack of professionalism and the breach of contract. I feel that I was treated unfairly because as they put I paid at a deep discount, when it was actually a quote. I think that they should man up to their mistakes and make good by them! <p class="MsoNormal">Have any of you had problems like this?