Post # 1
We recently bought a door on sale that was only 6 Euro instead of 50. We are not willing to pay twice the price of the shelf for one stupid door, so we were totally happy and like “yay, hooray, what an awesome steal”. The sales person assured us it is a “Billy” door. Well, it isn’t! It is too long and there is no way we can make it match. Grrrrrrrrr! Now we have that stupid door standing around, can’t return it, don’t know what to do with it and still don’t have a door for one of our Billy’s. And can’t find out which product it is made for.
When we bought our closet DH wanted to arrange the interior ( the drawers) according to the way they had it displayed in the store. He spent a good amount of time to install the drawers and when we wanted to add the door we realized that it doesn’t fit and he had to reinstall the drawers in a different position. Answer of their customer service: ” We know it can not be installed like that, but we thought the drawers looked better in that position”. WTF?? Isn’t the purpose of their exposition to show the buyers how furniture and interior can be arranged???
EVERY time we buy a product from IKEA there is something wrong with it, it is seriously getting worse and worse. Sometimes it is our mistake but in most cases we have to drive all the way back and return or reclaim items because of their fault. Last year we had to drive there four times a week because items were missing or damaged or didn’t fit although they were supposed to do so. It sucks!! Especially since IKEA is no longer the super cheap brand it used to be years ago. Their products are as expensive as those from a “real” furniture shop, the only difference is the more modern style.
Also, every time we buy something from one of their regular series we can be sure that a few weeks later they change the colors or whatever and we can no longer buy additional matching items.
I swear we will never buy there again. Enough is enough!
Post # 3
I was so excited to get the Trollsta (sp?) sideboard about two years ago. I drove 2 hours to Ikea, grabbed the tag, paid, and went to the pick up location (it’s so big they don’t let you load it onto the cart yourself.
The sideboard has two boxes. One of my boxes was labeled “2” so I assumed the unmarked one was “1”. Wrong. They gave me two “2” boxes! They were very nice to me and told me they drive a #1 down to trade out the boxes, but that took two weeks. My living room was a disaster area during that time.
The staff is nice as can be, but I agree with you. There always seems to be a problem with the products. I shop locally now.
Post # 4
That stinks! I’ve never gotten furniture from there but I love how cheap their little items are. I’ve started trying to build some my own furniture instead! =)
Post # 5
@Jeannine @ Small Chic: The Trollsta sideboard is so nice. Which color do you have?
@pinkshoes: I wish we could build our own furniture but we are not very talented 🙁
Post # 6
IKEA is a love/hate relationship for me…but I think in the end it is best if I just never go there again.
This was one of the things we talked about when getting married: now we will have things that aren’t from IKEA and we’ll never get stuff from there again.
I’m sure I’ll be back there in good time, but I’m trying to balance out my house so that most things aren’t from there. At this moment, we’re at about 50 percent IKEA.
Post # 7
@Usuki: I never thought I’d be able to do it either, and then I found this website: http://ana-white.com/. It makes it look so easy that FI and I decided to give it a shot! Our first project was the outdoor dining table and it maybe took us a weekend to put together. Most of these are really simple, but if you check out some of the reader brag blog (i think) a lot of people post easy modifications that make it look even better. If you look at hose these things are put together, then look at the simple ikea furniture, you will start saying, wow, i can build that cheaper and better and with real hardwoods.
Post # 8
@babyfever: Yeah I agree. I have a love/hate relationship with Ikea.
Post # 9
@pinkshoes: That’s an awesome website! Thanks for sharing!
Post # 10
@Usuki: since the sales person mis informed you, you should be able to take it back.. I would go back and look for that person and say you gave me wrong information about this door and insist that they let me exchange it for something else
Post # 11
@pinkshoes: I’m so bookmarking that page when I get home. Thanks.
Post # 12
Ikea is evil. After hours of cusing trying to figure out how to put things together from the little pictures.. my bookshelf way finally put together. It was sturdy enough at the time, now its ready to fall over on the next person that breathes on it.
I always end up with way more than I ended to buy at that store too.. I think I get brainwashed when I walk in there.. I always end up with stuff that I don’t even know what it’s for.. it just looks cute.
Post # 13
i feel like you are cattle being pushed through there. I too have a love hate relationship with them