Post # 1
Does anyone know of a good female gyno in Pittsburgh, PA? This has been a mess since day one. I started going to PP because they would give me free birth control when I didn’t have insurance, but now I have insurance back.
They take 2-3 weeks in advance to make appointments, in april of this year they never called me to remind me about my appointment and then it turned out they told me the wrong appointment day. then a month ago, they called my prescription into the wrong pharmacy, and today I had my FH pick up my birth control on the way home from work, and they said that they didn’t have any refills, which is BS because I JUST had the Birth control called in last month for 1 pack and 6 refills. The pharmacy faxed the gyno and they never answered. Everytime I call, the line is busy. It’s just so frustrating that I want to switch now. Can anyone help me out?
Post # 3
That stinks. As a physician, I see things from a different point of view. I am not trying to be argumentative, just pointing out a few things that are standard in my area.
2-3 weeks for appointments is GREAT for gyn. Around here 2 months is standard. My gyn is fabulous, but I called once in April and since it was a routine pap, no issues, I couldn’t get in until September. (I have thought about switching but he is one of the best doctors I have ever met- and that is saying something!)
Most doctors don’t call to remind about appointments around here- my office does, but it is considered a courtesy.
Standard practice is to get all refills at the time of your appointment, in part to make sure that it is the correct med and correct pharmacy. While my office does not charge for this service, most doctors around us do. Calling in refills is time-consuming and if it is done for free, that’s pretty good.
Pharmacies are TERRIBLE for “losing refills.” At least ten times a day, I get a refill request from a patient who we sent in refills for. My MA calls the patient and explains there are refills that are waiting at the pharmacy. The patient says their bottle says zero refills. My MA then calls the pharmacy, who says that yes, they do have refills, but the pharmacy for whatever reason didn’t print it on the bottle. These are from multiple different pharmacies. I get about three complaints a day that people said their pharmacy contacted us when they didn’t- they always put the blame on the doctor. I went to pick up FH’s meds, and I overheard the RN call it in and ask for it to be ready in an hour (he just had surgery). I heard them say no problem. When I went four hours later, they told me it wasn’t ready. I told them the nurse said it would be ready in an hour. They said, “Oh, doctors never tell us when it needs to be ready, they said it needed to be ready in 48 hours.” Pharmacies are evil.
As far as the line being busy- they need to have a better system.
In the end, if you’re not happy, you should go elsewhere. I am just explaining some things from the other side.
Post # 4
I understand what you mean, Just after today I was like “I don’t know if I believe the gyno or the pharmacy.” because I’ve never had problems with this pharmacy before til now. PP said they told the pharmacy that it was 6 refills but the pharmacy says I have zero. it’s just crazy confusing. Ive been debating switching for awhile because last time i had my yearly, I had ovary pain when she pressed on them and she said “if it gets intense, go to the er” and sent me out the door basically. and I’m still wondering what it is.
Post # 5
Sounds like a frustrating situation. :-/ Like guitargirl said, it can take almost up to 3 months for me to get an appointment with my doctor.
If by “PP” you mean Planned Parenthood, it could be an issue with the pharmacy/pharmacist. Unfortunately, there are some pharmacies and/or pharmacist who are not fans of Planned Parenthood. They will “lose” prescriptions, tell a client they have no refills on their prescription when they really do, refuse to dispense emergency contraception to clients and/or flat out refuse to fill the prescription. You may want to consider using a different pharmacy if possible or get a birth control method that can be dispense in the clinic.
Post # 6
I go to Dr. Lisa Hildenbrand, but she is in Irwin, PA, which may be a drive for you. However, she is absolutely FANTASTIC and has the best “bed-side” manner of any doctor I’ve ever been to for anything. She makes me feel 100% comfortable, and let’s face it, going to the gyno really isn’t a comforting experience. She explains all the options (for example, for the surgery I had in may and she even explained why certain options weren’t options). I can’t sing her praises enough!
Post # 7
@XxMyXxDecemberXx: The ignoring pain thing would be the alarm bells moment for me, chick. No way do you stay with a doc who tells you to wait til you’re in agony and take yourself into the ER. That’s nonsense. And a disgrace.
Post # 8
@XxMyXxDecemberXx: That sounds frustrating! But, like the doctor above said, be prepared for about a month’s wait or more for an appointment with a “real” gynecologist. I’ve also never had a doctor call me to remind me of appointments, so that was actually kind of a luxury at PP. I also always hand carry prescriptions to my pharmacy….just in case. You know?
Post # 9
@Birdie Love:I am finishing up my Doctor of Pharmacy degree right now (and have worked in the pharmacy field in multiple different settings for more than 5 years), and I have never seen in pharmacy purposefully “lose” a prescription – no matter what it’s for. At the very least that would be unethical, and more likely, illegal. At least in the state where I have a license, I could be brought before the State Board and have my license removed if I did any of those things – definitely not worth the risk (especially after 7 years of school!)
Unfortunately pharmacies/pharmacists are in a difficult situation – they never have all the information. Most people go to a variety of different pharmacies – it’s not uncommon for people to utilize 2 or 3 different retail stores due to better prices on certain drugs at certain stores, and then add mail order on top of it, patients transferring medications to get free coupons, etc… To make it more challenging, if you finish the refills on an old prescription, the new prescription that was written will not reflect that you have “refills” remaining – technically because a “new” script was written, you have a new prescription record/ number – and patients forget that they dropped off the prescription to put on hold and don’t bother to call the pharmacy and instead bother the MD’s office…it can be quite a mess!
@XxMyXxDecemberXx: Can you get a hold of an answering machine at the office? If so, I would leave a very detailed message stating your name, date of birth, the name of the medication, and the name of the pharmacy you use along with the phone number and request that they phone in a prescription tomorrow morning ASAP. Also, what does your current pack say regarding the number of refills? Is there perhaps a prescription on hold at the pharmacy? These are just things I would look into as well.
Post # 10
@Aunt Pol – Yeah it’s been ringing alarm bells for me since then.
@EvaBostonTerrier – I called yesterday RIGHT before closing and explained the situation and they told me to call the pharmacy and tell the pharmacy to call them. Their office closes at 4 PM so I didn’t know if they got ahold of them, so I’m calling the pharmacy again today.
Post # 11
@EvaBostonTerrier: I am not saying they deliberately lost refills, I am saying that they are incompetent. What happens most frequently is I see a patient and tell them to come back in 3 months. I send in a rx of 30 tablets with 2 refills. They get the first month, no problem. Then a month later, they call for a refill, saying the rx says no refills.