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I'm so sorry!! Hopefully after the re-edits you'll love it.
That's awful!! I'm sorry you don't like it. :(
He didn't ask you to pick your video songs? We picked each song for our video. He told us how many to pick and what type..Slow songs for pre-ceremony, photos, cocktail hour (many of the songs were already wedding songs) and then slow and fast songs for the dancing part...
I'm glad you called him. I would give him songs that YOU both want-your favorites. And definately ask him to re-edit. So the samples he showed you when you met him originally were much better. then? You should tell him that. (I assume you will) Let us know what he says! Did you leave a message?
That's just horrible... I hope you get it worked out and soon!!!
I'm so sorry!! Hopefully after the re-edits you'll love it.
OH My!! I would be so super upset! I would try to talk to him about getting you another one and if he doesnt take him to court.
@Jenn23- he just asked us what kind of music we liked. He did incorporate a few of the wedding songs. I realized that he'd have the creative control, and was ok with it. I didn't think it'd turn out THIS bad. 4 songs from the same random artist, and a song about an ended relationship at that? Yikes.
@jennifer_espos: Why in the world would he use so many songs from the same artist and songs that are so "non-weddingish"?? I wonder what he'll tell you? I would say this...those songs were NOT appropriate for wedding videos and I have a few here (I would think of some favorites) to have you use instead. Were some parts of the video great or does the whole thing need to be re-edited? If there are some good parts, I would mention those parts to him so he understands what you like. If none is good, then mention that the demos he showed you were much better and you want yours to be like those. Good luck and let us know what he says!!
look at the bright side, unlike photos which you are stuck with and can't really "re-do" if you dislike them, this is fixable. Assuming you like the footage he took and just dislike the editing, it should be an easy fix. I hope he is agreeable in fixing it. You should probably not threaten to take him to small claims court, though. Be kind, courteous, and thoroughly explain your issues with the video and he's more likely respond than if you start yelling and threatening him.
@Jenn23- I know, its bizarre right? He claims to be out of town, that's why we haven't been able to discuss it with him. My husband wants to be the one to talk to him because I get emotional about it then I'm useless. The music selection is my biggest gripe. If that's the only thing he'll fix, fine. I won't be writing any positive reviews though. The whole thing is just not good, to me. It really looks like he just threw some images together and called it a day. I will definitely mention that the sample video was far nicer than what he gave us. I'm so buuuuuuuummed!!
I'd contact him & say that you got the video but you were under the impression that it would be more like the sample video you saw. You were expecting more special effects like in the sample (then give examples of the effects you liked). Also, say the songs in the video are about breaking up & too graphic for you (say the break up song & reference the "sexy underwear" song). Ask if he could re-edit the songs to: (pick your wedding songs here, don't just give an artist name, pick specific songs). Also, ask if he can add the special effects to your video as well. Say you understand he must have spent time editing the video & thank him for getting it to you so fast. Say you understand & don't mind that you will have to wait the full 8-30 weeks for the redos. Remember to thank him for what he did do, such as getting it to you so fast & for being there & it was great working with him at the wedding. Be nice!
EDIT: Actually, I'd reverse what I said... say some of the positive things first (like what you liked), then into what you didn't like & then at the end, thank him for being there. When an email starts out negative, it kinda sets the tone. This way, you're opening up postive, going into what needs to be addressed & ending it in a happy tone. At work, if a customer complains first, I think "oh no", but when a customer opens up "this is good. but, I have a problem with this. oh & thanks", it just reads better.
I just read again what you wrote and see that you loved the montage. Definately praise him for that and then tell him what's wrong with everything else!
@Serabell Great advice!
@serabell- great advice. I agree, I usually put up a wall when someone starts out with being negative. You go into defense mode, and that just doesn't work out. I will definitely start of with saying good things. I don't want to curse him out, I'm not even angry really (although I've been told I should be), just disappointed and confused. If he doesn't fix it, then we'll see which range of emotions I choose next!
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So, we just got our video last night. It was supposed to take anywhere from 8-30 weeks. It ended up only taking about 6, which was a lil perplexing but we didn't worry much about it. He sent it to us via FedEx last week, but due to the delivery times, we weren't able to pick it up until last night. I opened the box and loved the look! It look just like a movie cover, with us as the star! So awesome!.....
Until I started playing it... It was kinda dull, not at all like the video he'd shown me when I initiately met with him. The video he'd shown used cool editing techniques, like color accents and old movie reels. Ours apparently he took a minimal approach, freaking jerk. Then, as I'm walking down the aisle, he plays a break up song. Yup! That's right folks. Am I wrong for being upset about that? The song is titled "Walked Out of Heaven" by Jagged Edge. And the lyrics to the chorus goes, "Feels like I just walked out of Heaven, like I done damn near threw my life away" and so on. Then, for some reason he proceeds to play 3 more Jagged Edge songs, what's that about? Can you switch it up a bit? One of which talks about wearing sexy underwear... as my grandmother enters the screen. Dude, really? I was crying by the end of it, but not for any good reason.
There's a montage at the end, and he uses our first dance song. This part is well done. But it only lasts for a few minutes. Its the rest of the video that I'm so disappointed about. It looked like a rush job. There are parts where it looks like he just drifted to sleep and let the video watch the servers pass the salads, I don't wanna see that in the final version!
Ugh, sorry this was so long. I've just been really upset about it all day! I called him, I'm going to insist that he re-edit it, I hope he doesn't give me hard time (my Mom is already talking about taking him to small claims court- she doesn't play around!).