(Closed) I. Hate. Our. Florist.

posted 8 years ago in Flowers
Post # 3
Member
2767 posts
Sugar bee
  • Wedding: September 2009

I don’t know, I can see both sides.  That email would definitely be frustrating though.  If I were you I would forgo ordering any floral centerpieces and decor from them.  Just get the bare minimum that you need – bouquets and bouts if you have to have them.  Make your centerpieces non-floral.  Or use silk flowers that you can arrange yourself.

Post # 4
Member
3295 posts
Sugar bee
  • Wedding: May 2011

omg! i am completely shocked right now! i would tell them they can shove those flowers up their.. you know what… omg! i seriously am mad for you right now! that is ridiculous! how rude! i would tell the venue that they seriously need to reconsider who they are doing business with! how horrible and rude. i would not pay them a cent until i know exactly what im getting! ugh!

Post # 5
Member
262 posts
Helper bee
  • Wedding: December 1969

no i do not think that you are overreacting at all. you are paying them to do a service and as such they have no right to be so disrespectful to you. stay strong and good luck

Post # 6
Member
97 posts
Worker bee
  • Wedding: August 2010

I would 100% send that email to the venue and say how upset you are that you are treated with such disrspect, and that it is making the venue look bad.  Keep allll emotion out of it, though, and just be straight forward with the venue.  Tell them you’re not recommending the venue to your engaged friends because you would not wish them to ever work with someone as unprofessional as the florist. 

I would also maybe go in person or call the owner (not whoever wrote the email) and explain the situation.  Maybe they don’t realize their employees are acting so unprofessional.

So sorry you have to go through this…I know how one bad vendor can really ruin your vibe of the wedding 🙁

Good luck-

Post # 7
Member
493 posts
Helper bee
  • Wedding: October 2010

Wow, that’s crazy.  I wouldn’t want to give anyone any amount of money after that! I would talk to you venue and explain that you spoke with the florist and they were a little rude to you and they themselves said you “aren’t obliged” to work with them and see what they say.  Maybe they’ll make an exception for you.  It might be worth a try.

Post # 8
Member
102 posts
Blushing bee

Oh. My. Gosh. I really hate seeing posts about brides hating their florist or having things not turn out the way they expected on their wedding day. My mom is a florist, my family owns a flower shop and even though brides can sometimes be a pain in the toshee we’ve always gone out of our way to make sure their flowers look beautiful and match their expectations. It seems like there are lots of posts about florists charging too much or not following through. It makes the rest of us look band…

Can you talk to your venue? Explain the problems you’re having and ask to find a florist that is more willing to work with you? Maybe talk to them like it’s a selling point for their location, then they’ll have more than one florist to work with creating more competitive prices and product?

Post # 9
Member
2077 posts
Buzzing bee
  • Wedding: August 2012

That’s insane.  There is absolutely no way I would be doing business with them.  For as much as I love flowers (I work in a flower shop for peet sakes!), I’d go without.  I’d use all of the money that they want to charge you for flowers and put it toward something different and DIY to decorate your venue.  You could make paper flowers, use silk flowers, or just go without and do something a bit more contemporary (vases full of apples maybe?).

I wouldn’t even try to work it out with this florist.  Wedding season or not, you have been trying to contact them and they’ve dropped the ball.  Extremely unprofessional in my opinion.

Post # 10
Member
601 posts
Busy bee
  • Wedding: September 2010 - Heinz Chapel Ceremony, Museum Reception

Yowwwww, redherring. What a crappy situation to be in. I know your venue, as it was one of the ones we were highly considering ourselves, and I’m surprised that the venue owner hasn’t taken a bit of a firmer hand in making this interaction go more smoothly. When I toured the place, he was falling all over himself about the level of service, we can do whatever you can dream up, your day is all about YOU, etc. Given that the venue requires that you work exclusively with their entire team, you’d think that making brides NOT regret that choice would be their top priority. Ugh.

Post # 11
Member
1403 posts
Bumble bee
  • Wedding: August 2010

The venue owner needs to see this email, so he’s aware that his exclusive vendor is bringing down the customer experience with his venue as a whole.

As a rule of thumb, I expect a professional to reply to an email within a week, and a phone call within a day.  If nothing else, they can at least reply stating that they’re busy and give me an estimated day they can have my answer by.

I’m actually surprised you never signed a contract with them if you expected to be ordering something from them all along.  You should probably get that taken care of right away, unless this email has permanently turned you off from the option of flowers.

Post # 12
Member
282 posts
Helper bee
  • Wedding: April 2010

You are not overreacting. That is ridiculous. You need to tell the owner of the facility that you want to opt out of using this florist. Emphasize that you will not be able to trust this florist to honor your requests. Although my reception venue had several vedors who were part of the “package,” I was able to opt out of the creepy cake vendor who flat out refused to decorate the cake the way I wanted.

Post # 14
Member
493 posts
Helper bee
  • Wedding: October 2010

Totally go with non-floral centerpieces and don’t look back.  There are tons of beautiful options out there.

Post # 15
Member
1523 posts
Bumble bee
  • Wedding: September 2010

I think this florist is way out of line here. 

I agree that you should respond to them and the venue owner and just present the facts, no emotions involved. You should let them know that you will not be paying a deposit until you meet with them and can see what they plan to provide for floral services at your wedding.

If this continues I would be very vocal after the wedding on any online forum that you can find. Post a bad review on wedding wire etc… They are not smart in upsetting a bride.

Post # 16
Member
513 posts
Busy bee
  • Wedding: October 2010

I have a question. because he has contracted with the apparently rude and unprofessional vendor, does that mesn that you can’t simply pick up arrangements from another vendor and drop them off your self and set them up? Or can you DIY you own flowers? Also, if you go flowerless, who handles thos table arrangements? another contracted vendor? or can you DIY those?

edit: sorry for the typos…not feeling so hot.

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