(Closed) I hate reception venues -desperate and tired vent-

posted 6 years ago in Reception
Post # 3
424 posts
Helper bee
  • Wedding: July 2012

Does your contract quote a number of people for the room?


Post # 4
543 posts
Busy bee
  • Wedding: June 2012

Sometimes you need to turn your brideszilla on with the right people so that vendors don’t take advantage of you….now would be the opportune moment.  I agree with Kewii that the contract probably has the number of guests and even if it doesn’t they have to honor your agreement.  Whip out that contract and unleash your bridezilla,  Tell that girl she will either make your party fit or she will completely comp the upgrade to the bigger room or you will take your reception elsewhere.  You deserve the reception of your dreams without incompetent staff and a bunch of stress.  Sorry you have to got through this

Post # 6
705 posts
Busy bee
  • Wedding: July 2013

Try contacting management and see what they have to say.  She may be trying to con you into paying for the larger room so that she gets a larger commission and/or her numbers are boosted.  The flakiness and unwillingness to commmunicate with you supports this–when people are being shady, they avoid you to keep from slipping up.

Even if she is not–the difficulty in trying to contact her, plus the deal with room was their mistake.  They should cover most of the costs of the upgrade, if not all of them.  If they were upfront in the beginning, you would have booked the larger room initially and have been prepared for the expense OR you would have booked a place that suited your needs.  They took both of those options away from you by misleading you as to the size of the place.  

Contact the management and talk to them–explain the situation, what you would like in return (either a total refund of all of your deposits OR for them to pay for the upgraded room) and make sure to include your issues with getting in contact with the woman who is in charge of booking.  How are they supposed to make money if their representative won’t return phone calls.

Post # 7
10453 posts
Sugar Beekeeper
  • Wedding: February 2014

I would definitely contact the manager and fight it. If your contract states 50, they need to give you a room where you fit.

Post # 8
1375 posts
Bumble bee
  • Wedding: September 2012

Ditto PPs.  Use your best polite voice (because after years in customer service I can tell you that people will be much more willing to help you if you stay polite and rational) and call up the manager, contract in hand, and talk to him/her about what the previous contact told you.  If you have any emails stating that you would have a room to yourselves that accommodates 50, use those as well (they aren’t legally binding but may help your case.)

Post # 9
130 posts
Blushing bee
  • Wedding: July 2013

Agree with PPs. Have you been to the venue youself in the past? I know it’s a pretty big drive, but would it be worth it to actually go over there to see it with your own eyes and discuss the situation with the owner? Might help you make an informed decision & avoid disappointment. Good luck!

Post # 12
150 posts
Blushing bee
  • Wedding: October 2012

I am so happy that you have resolution to this, and it was the RIGHT resolution! Hooray! 

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