- 9 years ago
- Wedding: August 2009
I sent my caterer an email yesterday with notes about our tasting… I know that I should have responded while I was there with tweaks, but FI and I tend to want to talk things over away from the vendor before responding. Because I work on Sundays in NY, and FI Monday-Friday, they agreed in advance to work around our schedules. We were available from 7pm on Friday to 11 am on Sunday, any weekend. They were difficult to schedule with, and kept saying "we have never done a Saturday night tasting before." FI and I sent a response to their proposal a week in advance, asking for some substitutions, which they did not read, or didn’t read thoroughly. Anyway, I emailed yesterday saying that everything was great, asking for tweaks on a few dishes, and highlighting that there had been a miscommunication about the menu and I wanted to be clear going forward. Here is some of what I just received:
"<font face=”Arial, Helvetica, sans-serif”>Thanks for the detailed analysis of the Tasting that we had on Saturday night May 9th for you, WorcesterGroom and your Mom.
The few comments I may make about this Private Tasting, is that when we finally found a date and time to accommodate you, WorcesterGroom and your Mom…. you called in that you were having 4 people which we were to prepare for,and ended up with a Saturday night Tasting which was for 9:00pm.
You came over 45 minutes late with one less person and with no apology!
I felt then, that we were not going to have great communication between us. I couldn’t say anything that night, but how unfair to assume that we had all the time that night on a busy Mother’s Day weekend to just wait for you all to finally show up and then to not let us know that one person will not be coming… What if people say that they are coming to your wedding, you put out the money to feed them, then they don’t show up at all? How would this make you feel about the effort that you put forward to make them feel welcomed to your event?
I’m sorry to air this issue, but it was hard enough to pull the Chef away for 3 people on a Saturday in season. I’m sure that you would not want that to happen to you on your wedding in August for another Bride from New York who can only come up on that Saturday…. we have never done it before, nor would we do this again for anyone.
We try so hard to be accommodating, and in the winter it’s much easier to schedule private tastings, but in season it is near impossible, especially on weekends. We are just thankful that we are so busy in a time where alot of caterers are closing shop.
Our concentration should be on that weekends events only, and I realized that you don’t live nearby, but neither do 60% of our events, and they find time to meet up to work on their events.
We are not a big company, with lots of salespeople around just waiting to sell events. We work very hard on most all weekends and if by chance we have one off, we try to have a family life.
I just wanted to clarify this issue,and to let you know that we are very excited to work with you on this amazing day, but my personal motto is and has always been: "Treat people right and you will be treated right." </font>
At the tasting, FI and I arrived on time. My mother and father arrived 20 minutes late, and FI and I apologized profusely and offered to start without them. I am absolutely certain of this. I am so angry I am shaking. Hive hugs please?