Anyone ever fire their caterer six weeks before June wedding... in nyc??
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4 months to go!!!!!!!

I pissed off the caterer, royally, just weeks before our wedding! LONG vent

posted 2 years ago in Emotional
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    1.
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    Busy bee
    JoeBeth12    June 12, 2010  

    Ummm.  So I was getting all these ideas from the hive and loving the planning, the creating and thought the idea was to do a lot of the decor, tabletop stuff myself, including and especially to save some cash.  I thought the caterer was on the same page, but NO, he is royally pissed off and we're not even speaking now.  For several weeks, I've e-mailed to him or mentioned that the pix of the stuff he sends me, like glassware, flatware, table linens, aren't that great (I say this with some tact) and that his prices aren't great either and, thinking we're on the same team, happily tell him where WE can find prettier stuff much cheaper.  Well, finally, he let me in on his little secret last weekend --  he knows he's charging me double+ for all these rentals (tables, chairs, linens, knives, forks, coffeemakers, plates, stemware, etc.) because THAT'S HOW HE MAKES A LIVING.  Omigod.  I had no idea.  I thought a caterer made his living by cooking and presenting and selling the food to happy hungry mouths.  So now we're in a deadlock.  He won't budge off his prices, plus, I don't even like his stuff much.  I like the stuff I've found better and it's half the price! We're not talking about everything or even most things -- just, literally, the linens, glassware (for the tables, not the bar), and the flatware (though no one in this town wants to rent me just that).  On that last point, I called a place with gorgeous silverware this morning and when they asked who my caterer is and I told them, they hung up on me.  After that, I got a call from the manager of the space we're using who told me they're not going to let me have all these different vendors delivering stuff for my wedding -- without insurance... admitted that my caterer had just called them and that he's fuming.  Well, so am I.  Can't believe he'd go behind my back like that.  And I've never planned to have a lot of vendors come in anyway; I'm buying a few linens and boxes of glasses which my friends will bring over to the space!

    S0 where are we? The caterer has a large chunk of change from us since January; he's done a lot of work on floorplans and such.  We're awfully close to the wedding in June  FI thinks the caterer is trying to get us to walk; says he gets to keep the deposit and find a new client for that june night.  I dunno and I don't know what to do exactly.  I have my purchases/rentals on hold pending the outcome of this mess... I e-mailed the caterer earlier today laying out the truth, my truth, as I've told you, as I'd told him, about how it came to be that I went about trying to get stuff on my own without any knowledge that this would be a problem, and not a blessing, for him... but that now I just can't see going with all his stuff, most -- okay, I understand that I'll have to -- but not all, which I don't love and which I can get cheaper and which I do love.

    What would you do? I should add that I don't even think he wants me to go with his stuff.  I kind of agree with FI that he doesn't want to work with me any more and I'm freaked!

     
    2.
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    Buzzing bee
    texasmeredith      

    This is tricky.  What exactly does your contract with your caterer say?  What exactly does your contract with your venue say?  Are you allowed to hire multiple vendors?  Does your catering contract require you to rent dinnerware, etc from them?

     
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    Busy bee
    future mrs kirsch    July 24, 2010   Ferndale, MI

    I think you should explain to him that you didn't realize there was an upcharge on these items and you also were unaware that you were obligated to rent these items from him, which it sounds like you did. I would call the venue and explain to them that it's just a few items being brought in by friends, not vendors and even though it's not your fault, apologize for the nasty call made by the caterer. Something like, "i'm sorry you were put in the middle of our misunderstanding". I don't think it would be legal for him to cancel on you without giving your deposit back so check your contract. Maybe e-mail him in a few days once he's cooled off a bit and see if you can comprimise. If not get your $$ back and look for someone else. Good Luck. He sounds like a nightmare!

     
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    angelampd       San Antonio, TX

    As a wedding planner and rental provider (soon to be venue manager), i would say check the following:

    Basically as another person said, you need to check your contracts, ALL OF THEM

    !. Venue contract, do they have PREFERRED VENDORS? (this means you can only use who they allow-they may have provided you with a list)

    2. What does your contract with the caterer say? Is included in his quote, linens, flatware, etc?  Sometimes, the cost of dinnerware is built into the quote and $XX per plate of food.

    3. Just an FYI, it tends to be insulting to say you found something better elsewhere; which if you already said it, try not to rub it in.  Rentals are a lot of work, linens have to be washed and pressed etc. Can you imagine the work involved in washing 20 table clothes and 200 chair covers?  It's lots of work and time so we (rental companies) have to charge accordingly.

    4. If the cater's contract does not include linens and flatware, you should be able to bring in another company's IF THE VENUE WILL ALLOW IT (defer to #1)  

    5. There is no reason to tell any other company who else you have contracted, caterer, etc.  Now just thinking out loud here, maybe the other company hung up on you when you told them who was your caterer because they had a bad experience with them?

     
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    Buzzing bee
    spaganya    September 4, 2010   Arlington, VA/wedding in Williamsburg, VA

    5. There is no reason to tell any other company who else you have contracted, caterer, etc.  Now just thinking out loud here, maybe the other company hung up on you when you told them who was your caterer because they had a bad experience with them?

     

    EXACTLY!!!

     

    check your contracts and act accordingly. guy sounds like a total douche- i mean hes charging you extra and he TOLD you that? who does that?

     
    6.
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    Helper bee
    lemilie    06/05/10   Atlanta

    I mean... I kind of see his side. This is his business - obviously he's not going to be able to rent things to you as a middle man at the same prices and expect to make any money. I'm sure there's a markup from my caterer, but I also respect that they have to make money. In addition, it's more than just the rentals - his company would also be setting up the plates/silver/linens, which if you purchased them from somewhere else, you would have to provide the labor. I don't think he would have mentioned the mark up if you hadn't been emailing him for weeks telling him where you could get cheaper things. 

    Was his calling the venue a little immature and definitely unprofessional? Definitely. But I also imagine that he felt very disrespected as a service provider. 

     

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