(Closed) I pissed off the caterer, royally, just weeks before our wedding! LONG vent

posted 8 years ago in Emotional
Post # 3
Member
2066 posts
Buzzing bee

This is tricky.  What exactly does your contract with your caterer say?  What exactly does your contract with your venue say?  Are you allowed to hire multiple vendors?  Does your catering contract require you to rent dinnerware, etc from them?

Post # 4
Member
762 posts
Busy bee
  • Wedding: July 2010

I think you should explain to him that you didn’t realize there was an upcharge on these items and you also were unaware that you were obligated to rent these items from him, which it sounds like you did. I would call the venue and explain to them that it’s just a few items being brought in by friends, not vendors and even though it’s not your fault, apologize for the nasty call made by the caterer. Something like, “i’m sorry you were put in the middle of our misunderstanding”. I don’t think it would be legal for him to cancel on you without giving your deposit back so check your contract. Maybe e-mail him in a few days once he’s cooled off a bit and see if you can comprimise. If not get your $$ back and look for someone else. Good Luck. He sounds like a nightmare!

Post # 5
Member
4 posts
Wannabee

As a wedding planner and rental provider (soon to be venue manager), i would say check the following:

Basically as another person said, you need to check your contracts, ALL OF THEM

!. Venue contract, do they have PREFERRED VENDORS? (this means you can only use who they allow-they may have provided you with a list)

2. What does your contract with the caterer say? Is included in his quote, linens, flatware, etc?  Sometimes, the cost of dinnerware is built into the quote and $XX per plate of food.

3. Just an FYI, it tends to be insulting to say you found something better elsewhere; which if you already said it, try not to rub it in.  Rentals are a lot of work, linens have to be washed and pressed etc. Can you imagine the work involved in washing 20 table clothes and 200 chair covers?  It’s lots of work and time so we (rental companies) have to charge accordingly.

4. If the cater’s contract does not include linens and flatware, you should be able to bring in another company’s IF THE VENUE WILL ALLOW IT (defer to #1)  

5. There is no reason to tell any other company who else you have contracted, caterer, etc.  Now just thinking out loud here, maybe the other company hung up on you when you told them who was your caterer because they had a bad experience with them?

Post # 6
Member
2186 posts
Buzzing bee
  • Wedding: September 2010

5. There is no reason to tell any other company who else you have contracted, caterer, etc.  Now just thinking out loud here, maybe the other company hung up on you when you told them who was your caterer because they had a bad experience with them?

 

EXACTLY!!!

 

check your contracts and act accordingly. guy sounds like a total douche- i mean hes charging you extra and he TOLD you that? who does that?

Post # 7
Member
396 posts
Helper bee
  • Wedding: June 2010

I mean… I kind of see his side. This is his business – obviously he’s not going to be able to rent things to you as a middle man at the same prices and expect to make any money. I’m sure there’s a markup from my caterer, but I also respect that they have to make money. In addition, it’s more than just the rentals – his company would also be setting up the plates/silver/linens, which if you purchased them from somewhere else, you would have to provide the labor. I don’t think he would have mentioned the mark up if you hadn’t been emailing him for weeks telling him where you could get cheaper things. 

Was his calling the venue a little immature and definitely unprofessional? Definitely. But I also imagine that he felt very disrespected as a service provider. 

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