Post # 1
The home buying process has resulted in a lot of confrontations that I wasn’t expecting. During the loan process we ended up switching lenders due to the original lender not being 100% forthcoming with information or able to accomodate our desired close date (the lender we switched to is saving us 300/month on our mortgage/over $120,000 over the life of the loan and can close on time compared to lender one.) When I called to tell him we wouldn’t be using his services further he was very rude and actually kind of hurtful.
Same deal happened when we had issues with the inspections, the original person we were going to use didn’t have time when we were available so we basically told him to forget it and he told me he hated when people wasted his time (we literally took maybe 10min of his time trying to find a time that worked.)
Then I just had an issue with changing my insurance, I was very upfront with my current insurance company that I was shopping around and today I called to let them know I wouldn’t be using them for home owners and would be cancelling my current car plan. The lady acted like I was telling her that I killed her dog. They are double the price!!! It’s common sense.
I really don’t understand why these people act like this is some personal thing that I’m doing to hurt them and then make me feel bad about it. I thought this was their business. If they were really worried about losing me as a customer they shouldn’t be double the price or difficult. I hate that I now feel guilty about doing what is best for my family. How do I not let these things bother me?
Post # 3
@cora_123: they possibly lost out on a commission somewhere
when it comes to money, everyone is really weird about it
cancelling a service with any contractor means less money for them and its not you they’re mad it, its probably that they’re thinking of their own lives and how much needs to be paid/met this month, performance goals, or actual monetary value that needs to come in, that they’re taking it out on you.
Post # 4
@cora_123: That was very unprofessional of them. But try not to let it bother you, you haven’t done anything wrong. Since it involves their losing business and money it stands to reason they don’t want to lose customers. Pretty dumb of them not to realize they alienated you from ever coming back to them for future business, though. And telling your friends and family what jerks they are. If it makes you feel better you could email and let your feelings be known. Or just realize you made the right decision to not deal with people who transact business like that.
Post # 5
@elliptical2013: That’s a very compassionate way of looking at things – I like it. 🙂
Post # 6
@cora_123: it is only business. people in these types of industries should be used to rejection by now; if not, they are in the wrong line of work.
keep in mind, it is all in the delivery of this bad news. if you are flat out blunt, yeah, i can see some hostility. i have a knack for letting people down easy. the disappointment has less of an impact this way and they still feel good. i have never had someone upset at me directly for not using their services anymore.
Post # 7
@mypinkshoes: that’s the thing – I feel like I do a really good job with that…maybe with the exeception of the loan guy who kept trying to convince me we were better off with a higher interest rate, different loan type, and later close date, him I just had to cut off eventually because he started talking crazy.
@elliptical2013: I know the loan guy was upset about losing the commission but at the same time he lied to us from the beginning. The other ones lost my business too but I feel like they weren’t willing to work for it.
The insurance company was the one that really got me because I was very upfront about how wonderful I thought the company was but they wanted close to $700 for my auto insurance when the new company I am going with is only $345 for the exact same coverage, that’s not even comparable. The home owners was way different too and I explained that if they were able to come down on price I would love to remain with them but I couldn’t justify that much of a cost difference for the same thing.
I know it’s stupid to let this bother me but I hate the feeling it leaves me with…it makes me never want to look at my options in the future just so I won’t have to deal with it and thats silly too!