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ugh trust me this will be the FIRST of many daycare fights you will have. What jerks!
I would make the complaint more about them not clearly informing you of their policies when you started, and less about the actual milk, since that's a complaint ANY mother would have, and less personal if this is her trying to spite you.
Is there a reason she would want to spite you? Is there a history there?
I'd rage, lol. And if there's someone higher up than the supervisor, go to him or her.
oooo, daycares can be really awesome or really bad! I think probably everyone has a story of either their own personal experience while in day care or their child's horrible experience!
I'm so sorry that they're totally inconsiderate - how hard would calling really be! I definitely think that you should address it, and possibly look for other options in the area?
-Good Luck!
I would deff call and complain that they should have told you about any rules they have BEFORE you signed up and dumping anything out!
Ugh, awful! I'd call and explain that you just started bringing your precious baby to their child care, which you selected thoughtfully. You were unaware of a policy about discarding milk every day and were confused and concerned to drop off your daughter and notice the lack of milk. Because you were unaware of this policy you were not prepared with the proper amount of milk for your child today, and it's unacceptable that she is hungry throughout the day. You brought her there for thoughtful care and are unable to feed her during the day or stop by with more milk.
There's nothing they can do about it now, but I still think you should express your distaste for the situation and that is put you in a bad position.
Did you know the policy? I can totally see how one could space and forget but if you knew that they dump and the end of the day then yes, you should have taken it with you.
It is their right to stand behind a policy if it is clearly stated. Regardless if it was breast milk or a tire rotation. As a consumer it's our right to either follow policy or take our business elsewhere.
Definitely complain!!! That is not right that they didn't tell you and dumped it without you knowing.
Was it dated and labeled? I can't believe that they wouldn't allow you to keep enough there for her overnight if it was labeled and dated.
That really stinks! They don't call it liquid gold for nothing! They should have been much more aware before dumping it.
@daydreamwanderer: There's a history (already?!). I was late for orientation (because they scheduled it in the middle of the day, and HEY, I'm working! I'm in the military, I can't just tell my boss to shutup because I have to leave...I was 15 minutes late. I got there and she said
HER: "What time is it?"
ME: "10:45, I know I'm late, I'm so sorry about that."
HER: "Well I've already explained everything, you'll have to sign up for the next orientation."
ME: Jawdrop. Seriously?! WTF? "Ok...when will that be?"
HER: "I don't know, go talk to the front desk."
So I did. Without bashing her skull in. Because I was late. But if it only took 15 minutes you can't just backfill me now??
So when I came back for orientation...SHE WAS 15 MINUTES LATE. I gave her the obvious look at the watch look back up, raise an eyebrow, WTFO? She apologized and said that she was in the middle of accredidation last time and sorry she had to have me reschedule. Yeah, ok. You're an idiot. Apparently the only person allowed to be inconsiderate is YOU.
@Miss Sapphire: If they had the policy POSTED (like on the fridge!) I wouldn't have broken policy. I have a mini-fridge in my office I keep milk in anyway. I don't need theirs, I just thought it would be more convenient to leave it there. I didn't break the policy on purpose, it was my first day. That's kinda my beef, that I was new, they should have made SURE I brought my milk home! Or said something. And when they saw THEY screwed up, they shouldn't have been so quick to discard THAT MUCH MILK. It's not like formula. I can't just mix more.
I was a disaster at my morning meeting. I hate crying in front of people. I plan to contact the building supervisor and let her know what exactly happened and how I think they should PREVENT it from happening to anyone else (like POST THE FREAKIN POLICY ON THE FRIDGE.) Sorry for all the yelling. I'm still ragey.
Whoa. Why did you continue with the orientation if the supervisor was such a...witch? ESPECIALLY after them throwing out all of your breast milk, I'd scoop my child up and give them the finger as I'm walking out the door. (Well, probably not as dramatic, but I would find a new daycare.)
Is there any possible way for you to find another place to take your little one? This woman sounds like a monster. If she didn't have the patience to review everything she went over in orientation for the first 15 minutes, how is she going to handle kids?!
Oooooo This boils my blood!!!
@LindsayB: I agree with you too! I think OP should think about finding a different daycare. That's completely awful!
Did you sign a parent handbook? I work in a daycare, and we give parents a copy of our policies and have them sign saying they've received it.
But, I don't know what state you're in... but I've never heard of a daycare throwing out breastmilk after one day in the fridge. That is ridiculous. Do they not have a freezer to keep it in? In my class, I encourage breastfeeding mothers to keep extra in our freezer, in addition to what they bring daily, to cover all bases just in case their child gets super hungry one day or they're late to pick them up or anything like that.
@LindsayB:/@mncrk09:/@JenniMichele: Unfortunately, it's extremely difficult to find infant care in my area. I was on three waiting lists, the cheapest one being $1300 per month! I've been on the waiting list for this daycare since February, and got in (just in the nick of time!) in September! And this daycare costs ~$500 per month since it is on a military base and subsidized. So as much as I would like to teach all the children at the daycare how to flip this woman the bird...I'm kinda stuck with her until I move to a new military base.
@SoonToBCJ: I did receive a parent handbook, and I did read it and sign it. But I didn't remember reading that policy, and had to look it up after. Like I said, I did break policy, and that's my fault. But I wish they would have helped me out on my first day. I tried to be over-prepared with milk, and now I'm four bottles in the hole. It's just sucky.
That is weird. Where I work, we have a license through the health department and you can keep things in the fridge for 3 days, which seems much more reasonable to me. I'm sorry you are having a tough time. I know finding good daycare is hard, but there really are some daycares that will bend over backward for you (my daughter is in one). Good luck.
That sucks, I really think they should have cut you some slack on your first day! I mean seriously, they can't think you will remember every rule right off the bat. Hope things get better for you with them until you can switch bases
This is really frustrating, and I completely understand why you are angry. If you had any other daycare options, I'd suggest moving your daughter. But since she is stuck there, I'm afraid that complaining might not do any good except upset the people who take care of your daughter.
The supervisor sounds like a complete b*tch who is not capable of learning from her mistakes (and I'm guessing she makes a lot of them). She will just roll her eyes and blame you for not memorizing the handbook. The only thing you might be able to do is very politely say to the teachers, "I completely understand this isn't your fault, since you were just doing what your supervisor told you to, but in the future it might help new parents to be told not to leave breast milk here so they don't have any problems."
Um, I hate to say it, but that's sort of common policy where I live because imagine what kind of trouble a daycare center would be if they gave milk to a child that had gone bad? That's why the policy exists. I know that from your perspective it's enraging and totally illogical, but it sounds like they really couldn't be sure how long the milk was left in the refrigerator and felt it was probably better to be safe than sorry. (They could have called you, though)
I am truly sorry though because that S*CKS.
@LindsayB: Two loooooong years, LOL!
@JennyW1: The policy is actually to prevent poisoning. Because the fridge doesn't have a padlock. So in theory someone could come in at night, poison the bottles, and kill babies. I get it, I really do! But I would have driven the hour it takes BACK to the daycare to pick the bottles up before they closed for the night if I had known they would have been tossed. (But then, if I had known in the first place, I wouldn't have left them...*sigh* Hindsight is always 20/20!)
So DH just made my day. He drove all the way up here with some reserves from the freezer at home. Then he went over there with me and fed her. Made me feel SO much better now that she'll be fine and not hungry today! Plus I was able to eek some out with my work-pump. So she'll have enough!
But lesson learned, read that dang handbook AGAIN! And check with the teachers to make sure everything is in order. (There are two of them and three babies...shouldn't be that hard!)
PS-Thank you so much for the support ladies! I don't get stressed out like that often, but maybe combine the horror of thinking of MB going hungry plus the hormoneez, lol. It just kinda snowballed into a big bad day!
The state health department is most likely the one with the policy. Your center might have a shorter length of time in order to protect themselves and your child. The center SHOULD have informed you of the policy, however the state health guidelines are available to the public.
In the state where I worked at a daycare, all milk and formula had to be discarded after 24 hours. If a bottle was out of the fridge at room temp. it was to be discarded after an hour if it was not fully consumed by the infant. Think about an infant who is given a bottle that was in the fridge for 2 weeks. Better safe than sorry in my opinion...
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Beekeeper
Yesterday was MB's first day at daycare. I wanted to keep checking on her, but I kept my distance. I dropped her off in the morning, and when I came to pick her up in the afternoon, she was sleeping. I look in the fridge, and she has only taken two bottles (of the seven that I left them for her). They said she was fussy and upset most of the day, and that she wouldn't eat or sleep. I had two more bottles I had pumped in my bag, but decided to take them home since her tray in their fridge really only holds five bottles anyway.
Imagine the shock and complete dismay when I arrive this morning to find my five FULL bottles of breastmilk--DISCARDED! Dumped out! Gone! It literally knocked the wind out of me. Within seconds I was hyperventilating and nearly hysterical with tears. I live almost an hour away from the daycare, and today (of all days) I have a VIP who I need to attend to all day! I have no time to just "run home real quick" and get more milk (from my slowly depleting supply in the freezer!). I was beside myself with rage. The teachers saw the milk in the fridge this morning, called the director and asked what to do. The director (who is a complete 13!+ch may I add) told them to dump it out, in accordance with policy.
I have two huge issues. One, they should have told me YESTERDAY to make sure to take my bottles with me! If that is in fact policy, TELL ME THAT! Two, it's a total copout to just shrug it up to policy. USE SOME COMMON SENSE. I can't just lactate another 20oz on the spot for her supply today! I'm not a dairy cow, and I'm not a magician. Policy or no, they should have waited for me to come in today, explained the policy and KEPT THE DAMN MILK. I have a sneaky suspicion that the supervisor did this to spite me.
I plan to call her supervisor and explain the situation. How should I phrase this complaint? "Hello, I left my milk in your fridge which is apparently against your policy and your people did what they were supposed to do and that's bull$h!+?" Doesn't seem right, and yet I still feel wronged. How to handle this???