Post # 1
Hi y’all. I know this should probably be in pets but I feel like I won’t get as much exposure there as I will here and I want lots of answers 🙂
I’m a dog-walker and it’s the policy of the company I work for to send text message / email updates complete with story of events and a picture to my clients, every day, with every visit (some people get 3-4 visits a day).
I’ve chatted about this with friends of mine and friends of my mom’s and they all think that that is too much. That they’d rather their walker spend the time on their dogs and concentrating on the dogs than on photo-journalism.
Where do you stand? Would you want those extra fluff pieces, or would you just want your walker to focus on your animal?
Post # 3
definitely focus on the dog, but definitely contact the owners if anything drastic/serious happens
Post # 4
I think 3-4 pictures a day would be a bit much (although 1 a day would be welcome), but 3-4 text messages seems reasonable. My dog walker did pictures every day or every other day and I loved that.
Post # 5
I’d like to know what went on. I don’t need to know every detail though
Post # 6
i think 1 picture a day might be nice, but a dog-walk recap?? What is there to possibly say? I would just want to know if there was a problem.
Post # 7
Another vote for 1 picture. I think it would be nice to get a picture while I’m at work, but multiple photos throughout the day would be excessive.
Post # 8
I would just want to know if there was anything out of the ordinary. Maybe a short update at the end of the day if they were there 3-4 times just stating that they went and if there was anything I should know about.
Post # 9
My dog walker has a tiny dry erase board (provided by the company) that she gives me notes on every day. They are very simple “We had a nice walk, but the puppy hated the puddles. She went #1 and #2 today”. I like that its short and sweet, but informative.
ETA: She also includes the time of her visit, so I know exactly when I need to let my pup back out again in the evening.
Post # 10
I agree with PPs that an inbetween. 1 picture is fine and takes seconds to take so it doesnt take away from the attention the dog takes. I want to know if they did 1 or 2 and if for some reason something seems amiss, otherwise just a
“Here is Spot. He did all his business today”
“Spot is loving the sun. He only did #1 and seems a bit low on energy today”
Post # 11
We have three dogs, and each week one of our dogs goes on an “adventure hike” so for me, I like getting a lot of photos. I get to see them in a new setting, engaging in new activities, seeing new things, etc. They also send a short e-mail saying where they went, what they did, how my dog behaved, and if there were any issues.
I can see though, if this were 3 or 4 times a day it would be a bit much. I would think that a photo or two, and an e-mail or note at the end of the day to summarize everything would be adequate.
Post # 12
3 or 4 visits a day? OMG. I have a dog walker and they come 2x/week. I’d loved to do all 5, but just can’t justify the expense. My dog walker has a sticky pad and always leaves me a note and tells me about the walk and whether she did #1/#2/both. I like the note because I know for sure that they came, and if she did #2 she won’t need to do it on her next walk. But as much as I love pics of my dog, I think it’s unnecessary for the dog walker. But I guess without the picture, there’s not much proof that they were actually there.
Post # 13
- Wedding: July 2012 - The Gables Inn, Santa Rosa, CA
I understand the reason for it (to prove it was done) but I’d rather that time was spent on the dog. I think if it’s needed, a timestamped photo (which takes 2 seconds) and a recap at the END of the day is plenty. Unless there was something unusual during the visit I don’t need to know every time my dog pees on a lamp post.
Post # 14
If it’s the company policy then it really doesn’t matter what any of us think. You have to do it. They’ve made it policy for a reason. If your clients don’t want all that feedback, they will either comment to the company, or comment directly to you (in which case you should pass it along).
Our service requires a text to the pet owner just letting them know the service has been delivered and we make sure we tell the company when we are travelling internationally so they can tell the walker not to text us. I don’t need to pay $1.50/text to know that my dog peed three times today. But since this was part of the service they sold me, I would be very upset to NOT get those texts at other times.
Post # 15
Mine dog sitter/walker will text me if there is a problem/concern otherwise will leave me a brief note telling me of the visit – and sometimes she will text me a pic but that is NOT required!
In the case of a pet sitter etc I think that a client would know if youwere not doing your job as they would be coming home to a little bit of a mess or a puddle!! so to ne it is overkill for a sitter to have to contact the client with all that you do for each visit.
When I am away on vacation my pet sitter will send me little video’s or Skype with me so I can see but that is ONLY if I am away.
Post # 16
I don’t think pictures and a full recap are necessary, but I do like that my dog walker leaves us a little note every day, its just a quick one or two sentance thing, but that way we definitely know he was there.