Post # 1
So my hubby and I went in to Macy’s last night to do some returns and use our amazingly generous ($200!) g/c that his aunt got us. We picked out some things, used the return credits and still owed $19.
We pull out the gift card, lady swipes it and the balance is $0. They look into it more and find out that it was used on Sept 4 and 5th in two different cities, at least 4 hours away from us….and we didn’t even open the card with the g/c until Sept 26!!! So it wasn’t us spending that money!
We waited while they looked into it more and ended up paying the $19 out of pocket (which isn’t bad for all the neato things we got) to just be done and out of there (by this time we were there almost 2 hours!). They gave us a number to call and to look into it more, and they were trying to figured out what happened on their end.
So hubby calls the number this morning and talks to the Macys rep. I guess for the past few weeks they have been getting calls upon calls about bad/used up gift cards.
Turns out their system was compromised some how and now someone is stealing giftcard numbers, making fake cards and using them all up. They are going to ‘investigate’ our claim as well and said it could be over a month before we even hear anything from them, they have that much back up because of the gift card issues.
Our card was purchased online and sent to us directly from Macy’s (sent out of Vegas I believe). So just a heads up to all you Bees, if you have Macys gift cards…you may be in for a not so pleasant suprise when you go to use it..
I will say though, the customer service we got last night, in store while dealing with this was AMAZING, they ladies were pleasant and patient and so easy to work with.
Post # 3
Oh wow that’s horrible! It’s insane how people can get numbers so easily now, 2 years ago someone got hold of my credit card information and spent a ton of money at Walmart. Thankfully, we got the money back but one account was a debit card that they got money out of so it took them a few months to investigate it.
Post # 4
That is horrible! I am glad they did not spend it all! I heard of a similar gift card fraud during the holidays, where people would scratch and record the codes on gift cards in the store. Then, they continue to check if the card has been activated, when it is they can use the numbers online. They need better gift card security I guess!
Post # 5
That is awful – but thanks for passing along the info, we have a couple of Macy’s gift cards so now we won’t be surprised if something fishy happens.
Post # 6
Thanks for the heads up! We have one Macy’s gift card, so I’ll keep this in mind if we have trouble!
Post # 7
OMG, thats horrible. Its sad to think that people would do that to someone else. Thanks for the warning
Post # 8
OMG! I got a gift card directly from Macy’s OH for a online return that was sent back to them. Well, instead of them crediting my account the same way I paid, they decide to send me gift card with a letter saying the amount on it was for the return.
I went with my husband to use the gift card today and they said it had $2.15 on it! Imagine my concern since I didnt even use it at all!! I called customer service and credit service and was told that it was used 2 days ago for the full amount except the $2.15 for an online order and they woudld refer it to their fraud deptartment. I was also told it would take 4-6 weeks to get my own money, that they shoudl of credited to begin with!.
Its the holidays and I wanted to buy something for my mom, well, I still will, but not at Macy’s. Its 12/7/10 and their “compromise” apparently has been going on for way too long! Resolve it already Macy’s! I dont need this stress, I am pregnant with a heart condition for crying out loud. Oh and just so you know, this all took about 2 hours, from store to phone calls, transfers, etc and stlll not resolved.
UGH! Ladies beware of gift cards from Macy’s!
Post # 9
Oh, that’s just so horrible. Thanks for letting us know.
Post # 10
Wow I am sorry for yours and everyone elses hassle. It saddens me that people do stuff like this.
Post # 11
I just wanted to chime in to say that the exact same thing happened to me, and I was none too pleased about it.
We got married on October 2nd, 2010. Sometime in September be received a Macy’s gift card in the mail for $200. The gift card was purchased through the Macy’s website itself(rather than our registry) and came in the mail inside a Macy’s “Congratulations” card with a Macy’s return address. I mentioned “Macy’s” so many times in the previous sentence to emphasize that the only people to touch that gift card prior to it showing up in our mailbox were Macy’s employees.
The incredibly generous gift card didn’t mention who had actually purchased it for us, though, so I called the Macy’s customer service line to find out who it was from. Upon calling, they told me who it was from (a friend of my husband’s late mother) and also told me that it had a zero balance. I asked them how that could be since we had just received it in the mail. They told me a $200 purchase had been made with the card several days prior (the day after it had been purchased and before it had even reached us in the mail). They then put me on hold for several minutes, and eventually told me that they had been having fraudulant activity on a large number of their gift cards and that my case would be referred for investigation.
I asked if we would receive a new gift card to replace the stolen one and they told me that they couldn’t do that since we weren’t the ones who purchased the card (even though it was clearly purchased for us, with a congratulations card with our names on it and sent to our address). They said that the amount should be credited back to the purchaser’s credit card in 4-6 weeks and that we should ask them to buy us a new one. Um, yeah…awkward/tacky, much? How is that conversation supposed to go? “Hey, thanks for the generous gift card…can you send us a new one because Macy’s has inadequate security measures in place? Don’t worry, they say that they’ll reimburse you for the original one eventually…maybe.” I don’t think so. In all likelihood, that is a $200 gift that we will never get back. We didn’t even really get an apology or anything.
Needless to say, I’m not particularly impressed with Macy’s at this point in time and would not advise anyone to purchase gift cards through them.
Post # 12
Wow, I have a macys gift card in my purse right now.. I feel I should go use it right away before someone else does it without my knowlegde
Post # 13
OMG thats horrible, I have a bunch I am going to go check into them right now! Wow I would be so sad if they were used 🙁
Post # 14
Based on TurtleBride’s experience and mine, it sounds like they were/are targeting larger gift cards purchased through the Macy’s website. My guess is that it was probably an employee who had access to the gift card system (but that’s just a guess). We received several smaller gift cards that were purchased in person at Macy’s stores and didn’t have any problems with those.
Still, a total bummer and I definitely won’t be purchasing any gift cards from them for any of my friends in the future! Not worth the risk.
Post # 15
I’m sorry that happened. Hopefully they will give you your money back soon.
Post # 16
Wow, I hate to see so many others affected by Macy’s lack of security.
We JUST got our replacement gift card on Tuesday (after finally finding the right people to talk to) and you bet we went out yesterday and spent it before anything else could happen! (it went towards my beautiful Apple Green Kitchenaid)
Rachtumbl- Don’t go through the Macy’s customer service for the card. They didn’t do DIDDLY SQUAT for us except tell us they will look into it in 6-8 weeks…which BTW NEVER happened. If you have a local Macy’s go in and talk to the manager or call the exacutive office. They will know the right people to talk to to get the process of getting your new card. My husband went in on the 4th and we got our replacement card on Tuesday.
It’s absolutly assanine for them to expect you to go to your guest and request a new gift card. It was their (as in Macys) screw up, not your guest who purchased the card.
I hope you get your card issue resolved as it realy sucks to be in this position.