- 2 years ago
- Wedding: July 2012
I posted a question yesterday about what I should do with a job situation, and due to your comments, I had a moment of clarity. It all makes sense to me now. I’m an asshole.
I’m not usually an asshole! I’m a sweet, caring, super nice person. Except in this work environment, where my boss allowed all these things to slip without caring, I became increasingly frustrated and type A (I’m usually a B… C even).
The moment that this hit me like a ton of bricks was this morning, when I was sitting in my demoted front desk job. A guest walked in who was looking for another staffer. I asked him his name, and called the staffer right away to notify him that a guest was here to see him. A few moments later, the new boss comes in and takes over, greets the guest, is asking if he’s been taken care of (ummm, that’s what I’m here for!?). She then asked me if I called the staffer that the guest was looking for. I said, yes. In my mind I thought, “Do you think I’m a complete moron? Would I honestly let this man just stand here for no good reason? Of COURSE I called the staffer to let him know someone was waiting for him.”
And then it hit me. I would check in on most of the team like this. I was a micro-managing asshole. And it’s because there were really, truly incompetent people in their place previously, and I was trained to follow every detail and to make sure that it was done. Otherwise it wouldn’t. Argh. I don’t blame the staff one bit for getting sick of it. And it breaks my heart, and I’m about to cry, because that’s not at all what I had intended.
I learned a big, hard lesson, and that’s great. I learned how poorly I must come across to others and I learned that I am replaceable. A workplace that I felt that I had to keep afloat and felt like I absolutely had to be a part of for its success, I have learned, will carry on just fine without me.
Anyway, although I have realized these things, I have also realized that I’m absolutely clueless as to how to go about managing people. Do you have any tips, suggestions, books to read, articles, etc?
For example, let’s say that someone is responsible for preparing legal documents, but this person is constantly entering incorrect data- wrong dates, mispelling names, wrong numbers. How do you approach that person? I always tried to be gentle, and say something like “Oops! Looks like you got the name wrong” or “Did this person need these dates, or did you mean these dates?”
I just don’t know. How does someone make sure that staff is doing things properly while still motivating and encouraging staff? I guess that’s what a LEADER is, huh. I have a lot to learn.