(Closed) Im not hearing from my Etsy seller.

posted 6 years ago in Money
Post # 3
Member
3947 posts
Honey bee
  • Wedding: October 2011

Send another note letting her know how worried you are.  I’m an etsy seller and can sometimes get really behind – but not with my messages :/

I had an awful experience with a seller right around my wedding and was on pins and needles for forever waiting for my order.  

Post # 4
Member
1252 posts
Bumble bee
  • Wedding: November 2011

I purchased my cake topper on Etsy and the seller told me that the topper would take around a month.  I didn’t hear from her at all during that time, and it did come about a month after purchase.  My sister just ordered her topper from Etsy and the seller informed her that they make their toppers in order of the wedding date, so it is possible that other orders have been prioritized over yours due to earlier needs.  I wouldn’t be overly worried about it if the seller has a lot of positive reviews.  However, if you are approaching the 45-day mark I’d stay on them and would be ready to file a Paypal dispute.

Post # 5
Member
68 posts
Worker bee
  • Wedding: September 2012

Iordered almost everything for my wedding that I didn’t DiY including my cake topper, here’s what I usually do in these situations:if it seems like I haven’t heard from a seller in a while, I look at their business regulations and usually they will have a turn around time specified. If it hasnt been longer than the time specified I don’t panic, I just wait. If it has been longer, send a note, if you still don’t hear back file a complaint. 

Most sellers are really great about keeping communication open.. Ive only had one bad experience so far and PayPal fixed it right away.

Post # 6
Member
881 posts
Busy bee
  • Wedding: September 2012

I have only had one bad experience from an etsy seller and she had 99% positive feedback when I ordered.  She assured me my hanger would be sent out quickly but it never arrived.  I ended up ordering another one from a different shop.  The original seller’s shop has since been closed by etsy.  I imagine I’m not the first bride she didn’t send an item to.  Unfortunately these things can happen.  Try to give etsy sellers a date sooner than your actual wedding date.  That way, if the product is late you have time to get a new one and get your money back.  Also, when using paypal always use a credit card instead of a bank draft.  For my case, I tried to escalate the claim after the 45 day period.  Paypal couldn’t help me so I called my credit card company and they refunded me the money.  I think you should be fine in this case though.  All of my other etsy sellers have gotten my items sent on time as promised.  Definitely watch your 45 day mark to file a claim if needed but otherwise don’t worry I’m sure it will arrive!

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