Importing from moissaniteco.com into the UK

posted 3 years ago in Rings
Post # 3
Member
6026 posts
Bee Keeper
  • Wedding: October 2014

Your concerns are valid. Things do get stopped at Customs and lost in the post, and under-declaring the value leaves you pretty much screwed in those situations. If you have any friends or relatives in the US, have it shipped to them, and ask them to re-ship by FedEx with the proper declared value. Be prepared to pay the duty on it (FedEx will collect it I believe). Anything else is just a roll of the dice– maybe everything works out perfectly, and maybe your ring gets lost and you only recover $100. 

Post # 4
Member
1434 posts
Bumble bee
  • Wedding: July 2012

MoissaniteCo is legally required to declare the value of all their packages $100 because of their own insurance, so if something were to happen and the ring did not make it to you, their insurance would cover it and they would either have to refund you or re-send you your ring.

Post # 7
Member
3614 posts
Sugar bee
  • Wedding: February 2009

That is illegal and customs fraud.  I am not sure what insurance company would reqiure clients to commit customs fraud.  And in Canada at least, the importer (so you) is the one that will get fined, and have a mark beside your name.  My DH used to work for customs in Canada, and you really don’t want to mess with that, imo.  I would make sure they full value and contents are declared , or you are right, you may not get your ring.  I am pretty sure that happened to Sarabara and someone else, and it took over a month to get the ring finally.  http://boards.weddingbee.com/topic/moissaniteco-has-done-it-again

 

Post # 8
Member
1434 posts
Bumble bee
  • Wedding: July 2012

@jcent:  Yeek, well that’s a little scary. They really need to change their insurance policy and carrier then because that isn’t right. If I recall, Mike C. (one of the owners) had explained they declare $100 because of something to do with their own insurance, but now that just seems fishy. *sighs* You would definitely want to talk to them about making sure to declare the full value when shipping overseas, or see if you can’t so as Horseradish said and have them ship it to someone in the USA and have them forward it to you from there, with the full value declared.

 

As for my own experiences, I’ve purchased from them twice personally at mco.com and my husband at their other site, ashadiamonds.com, and while we  had to send back my e-ring to have the stone replaced because it arrived with a chip, overall I haven’t had bad experiences personally, (a pair of stud earrings and my Amora OEC moissy loose gem are what I purchased personally), I don’t have plans to buy from them again in the future, mostly because of how I’ve seen them treat other people.

 

I’ll see if I can’t dig up that post (it was on BTD) about what they had to say about their insurance stuff for shipping. EDIT: Nevermind, their spiel is in the link Jcent posted.

 

Another option would be to send pictures of the ring to other vendors and ask them to quote you a price, have them make and ship it, most of MCo’s pieces are from Unique and Stuller and most jewlers have access to them. 🙂

 

Post # 11
Member
1434 posts
Bumble bee
  • Wedding: July 2012

@RenataMcCorry:  Oh, I live in the USA, so I didn’t pay any duties or taxes.

As for other vendors, I was thinking more along the lines of Schubachs (they are in the USA and their prices are always fair and comperable to MCo’s.

And, I think you should give the Forever Brillaint stones a try, the new ones aren’t “enhanced”, but grown whiter. and Schubachs has picked out rather amazing stones for people.

Post # 12
Member
3614 posts
Sugar bee
  • Wedding: February 2009

I would look at FB too!  They look pretty great from what I have seen.

Post # 15
Member
3614 posts
Sugar bee
  • Wedding: February 2009

From when I first started looking at moissy 4 years ago, it has just gotten whiter and whiter.  And the cut if the RBs has gotten better too, imo.  The new rough they are using is 2 shades (maybe?) whiter than even just a year ago.

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