Weddingbee boards

My wedding was cancelled due to Hurricane Irene and we notified Marie Rafter, owner of In Full Bloom (IFB) two days before the wedding as soon as we found out. Our flowers were already paid in full. We got married that day we cancelled and asked her for a few flowers for a simple ceremony. She took that as, that's all the flowers we wanted and forget the rest of the flowers we paid for. She never tried to contact us to deliver the remainder of the flowers we paid for or to clarify how much refund we would get. She claims she threw out the remainder of our flowers and she would only credit us about 1/10th of what we paid for just for delivery charges. We found this out several weeks later. She did not tell us this when we cancelled. We did not even see the other flowers we paid for or get to enjoy them. She showed no sympathy for my wedding being cancelled and said, "I cannot take a loss for this." Yet she is willing to let me, her customer, take the FULL loss. Marie and IFB have the worst form of customer service I have ever experienced! I also had to call her two or three times before I could actually reach her on the phone. She did not even give me an outline for the charges of the flowers and delivery charges. She made a huge profit off of our loss! She does not care about her customers at all and I would advise everyone to go elsewhere for their flowers! She owns a business that is responsible to provide a service to her customers and she does not take any responsibility to provide me the service I paid for. This is bad business, poor customer service, and just plain selfish, unethical and irresponsible. Save yourself some time, money and effort, and do NOT get flowers from Marie or IFB!

To give you an example of how nice my other vendors were, my videographer offered to shoot our wedding for FREE! and our catering hall did not charge us for money lost for food. But not Marie Rafter of In Full Bloom! She is the most selfish person! Please go elsewhere for your flowers!!!

@tinaspoon:We reached an agreement since that post.

@KarenA:Two cents: There is a good chance she used my flowers for another wedding b/c most of my colors were neutral creams and ivories which match with everything. It's not my fault the wedding was cancelled either. She should have told me I wasn't getting any money back or given me all my flowers b/c we paid for them. I am rescheduling my wedding and have already used my wedding budget, so I have to spend more on flowers but can't have what I originally planned. She should have been more clear. We were planning a ceremony in a couple hours plus calling all our guests and vendors. If she had my flowers sitting in her shop then she should have contacted me to clarify what we wanted to do with them.