Invitation designer has gone MIA – when do I panic?

posted 3 years ago in Paper
Post # 3
Member
2682 posts
Sugar bee

@jaykwellan:  Have you already given them any money? That is extremely bizarre, but kind of sounds like they’ve gone out of business. Since you still have a couple months before you would be sending out, you could always take a rough draft you may have of the design and source a new designer to create it. If absolutely every way to contact them has been disconnected, it would be hard for me to imagine they would get in touch with you. Don’t panic, you have some wiggle room to find someone if you need to, I would just probably start looking now if I were in your shoes. If you did give them a deposit, I would call your bank or credit card company and dispute if you can.

Post # 4
Member
11089 posts
Sugar Beekeeper
  • Wedding: May 2014

@jaykwellan:  I would start looking for someone new to be honest.  If your emails are bouncing back it sounds like you’re not going to hear from them – sorry!!

Post # 5
Member
6835 posts
Busy Beekeeper
  • Wedding: October 2013

did you pay a deposit?  if not, then i would move on.

i paid a deposit to my photobooth, luckily on credit card.  they were so responsive when i signed the contract.  in the weeks leading up to my wedding, they didn’t respond to email or phone calls.  i was not surprised they were a no show.

since i put the deposit on credit card, my credit card refunded me the money.

 

Post # 7
Member
2682 posts
Sugar bee

@jaykwellan:  I agree with you! You have a good start which would make turnaround time quicker with a new company. Find a good one, explain what happened, and since they have something decent to go on, you could probably negotiate a reduced price and make up for that $100 🙂

Post # 9
Member
6835 posts
Busy Beekeeper
  • Wedding: October 2013

@jaykwellan:  yup, just complete no show.  could not get in contact with them in the weeks leading up to the wedding.  i called again after the wedding and again when i got back from the honeymoon.  no response.

luckily, it was a vendor that wasn’t going to ruin the night.  of all the vendors who could be no-show, this was one i could live without.

$100 isn’t the end of the world.  but contact paypal or your credit card linked with paypal and see what legal action you can take to get the deposit back.

 

Post # 10
Member
564 posts
Busy bee
  • Wedding: May 2015

I would start looking for other invitations ASAP. Sounds like they’ve done a runner.

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