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What they say when you told them? They should just send you the RSVP card and the extra envelopes. I'm not sure what you mean by extras? But it's custom to get extra envelopes to account for addressing mistakes, but I've never received extra invitations, STDs and/or RSVP cards from any company.
We received about nine extra invitations and nine extra rsvps. I considered it a bonus. But you should at least get as many as you ordered, without any flaws.
I'd definitely contact them. You should get what you ordered! When I send couples their completed invitation sets I try to include extras of everything, but at least what they ordered!
Your vendor's policy about extras should be on their website, and what their policy is really depends. I got my invitations from The Green Kangaroo, and as I recall they include a small number of extra envelopes, and if you want more extras you have to order them in multiple of 5 or something like that. They did not include extra invitations. Anyway, my order actually was short one complete set! While I had ordered extrss, just as a matter of principle I either wanted that set, or didn't want to have paid for it. I emailed them, and they sent out another complete set that day.
And honestly, whether you get extras for free I think depends on the vendor and the invitations. When I ordered STDs from Wedding Paper Divas, I got extras. Of course, those were pretty inexpensive invitations, and all that went into producing them was the print run. An eight or ten piece invitation produced using thermography or letterpress is a different thing altogether, and I would be suprised to get multiple extra copies of something like that for free.
If you were shorted, you should definitely call -- there was likely just an oversight in counting out your order. They owe you whatever you paid for, and that should include replacing the 3 items that are messed up. Sending extras is a nice thing to do, but it is not a guarantee. Depends on the company.
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I just received my invitations and am short 2 envelopes (I swear) and one RSVP, its not the end of the world but dont printer's usually give you an extra or two? Plus there is a small flaw on a total of 3 pieces. When I ordered my Save the Dates, I got 5 extra of everything...is it just me or does this seem cheap? It was Papeterie BTW....