Bridal Shower TY Gifts?
more by charmedbride
Floor length linens...are they worth it?
Help! How do I "fire" my friend-recommended custom invite designer???
more in Paper
Did anyone round the corners of their invitations?
Help! How do I "fire" my friend-recommended custom invite designer???
more in Boards
I showed THIS picture to fiance and let him know I loove it ...

Invite issue: Is it worth saying anything?

posted 3 years ago in Paper
  •  
    1.
    Member
    358 posts
    Helper bee
    charmedbride    august 2009   ca/wedding in mi

    So I've been looking forward to getting my invitations forEVER now and they came in the mail today! I tore the box open in excitement and...well...they're not exactly what I was hoping. I spent a lot of time designing them and collaborating with an illustrator friend on them and while they look lovely, the actual printing seemed off. These are 3 color doublesided letterpress beasts (16 inches long!), with 2 actual colors and one blind debossed (aka no ink) illustrated layer covering almost the entire front. I think because it was double sided, the printer opted not to go for a really deep impression, especially on the blind layer, but the way it was done you can barely see it, and this is really supposed to be one of the most impressive details of the invite. There are some color coverage/pressure discrepencies on one of the other layers, but certainly not as noticeably off as the blind layer.

    Now I realize this probably could have been prevented to some extene on my end by explaining specifically that I wanted a deep impression...not to mention that if I had anticipated the possibility of this happening, I would have suggested mixing a little something to give that blind layer some contrast. I just assumed that my initial explanation of what I was looking for, in addition to the fact the printer does great work for a few well known letterpress invite companies, would have been enough. The invites are obviously not a total bust and I still mostly love them. I got a great deal, there are no errors that are worth taking the time to do a reprint and if I'm honest with myself, I'm pretty sure my guests won't be any wiser. But this is literally the first time in the wedding planning process I've been disappointed and even my fiance, who is about as far as a person could get from noticing creative details, could tell the final product didn't really look right.

    So I don't know...is it worth saying anything to my printer? I hate coming off like such an anal nitpicker, especially if I'm not actually looking for a reprint or anything. I just feel like it would be better to be honest about how I feel about them than to pretend I love them 100% if I don't. Maybe I just need to suck it up and move on and just get them out of here. Advice?

    Attachments

    1. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img IMG_3058.jpg (42.5 KB, 61 downloads) 1 year old
     
    2.
    Hostess
    5,534 posts
    Bee Keeper
    Mrs. Spring    May 10, 2009   California

    I'm not sure what you would achieve by telling your vendor about the details that are wrong.  You said you're not looking for a reprint or a refund...  Is this printer doing other stationary projects for you?  If so, and your other stationary is similar in the details, it would be worth explaining that you wanted a deeper impression, etc... so he/she gets those things right on the menus/programs/rehearsal dinner invites/whatever. 

    If this is a one-time transaction, though, I wouldn't say anything.  You'll never work with this person again, so bringing up the few little details that went wrong isn't going to solve anything or probably even make you feel better.  It sucks that your vision isn't 100% perfect...  I don't think you have to gush over them and say that they are exactly your vision, though.  Just mention that they are really nice (which I'm sure they are) and that you appreciate the time and effort spent on them.  Then, leave it at that.  Imo, complaining is just going to make the vendor feel bad, especially since there's not a lot he/she can do to correct the problem. 

     
    3.
    Member
    1,296 posts
    Bumble bee
    fizicsGirl    8/1/2009   Michigan

    I would say something.  My head is swimming with the details (invites are not that important to me), but you paid for a product and you did not get it.  Just b/c you got a deal doesn't mean you don't deserve the quality you expected.  They may tell you that waht you wanted is not feasible, but then you could put it to rest knowing that reality just got in the way.

     
    4.
    Hostess
    2,704 posts
    Sugar bee
    KateMW    8.30.03   Birmingham

    I really have nothing to add to the conversation, but I want to see them! They sound great!

     
    5.
    Member
    358 posts
    Helper bee
    charmedbride    august 2009   ca/wedding in mi

    @Mrs. Spring -- I think you make a great point if it were a one-time thing, but I actually was going to work the same printer on TYCs and program covers. I suppose I wasn't sure if it was worth saying anything, especially since I really don't want to make them feel bad and I was most likely going to go back anyway b/c of the good $$, plus the parameters for the other pieces are significantly less complicated than the invites.

    I'll probably approach it in the way fizicsGirl describes and just try to get a clear idea of what the reality of the printing may have been vs. my mental expectations and then let it rest. 

    @KateMW -- Haha, that cheered me up =p.

    Well, I took a few pics with the last of the daytime light. I also added a pic of my invite next to a sample invite I had on hand of how I thought the printing was going to look. BTW the pattern is supposed to be clouds, much like the envelope pattern. The bummer is the blind deboss turns out the worst in the part with the most white space, figures! But as long as you hold it at the right angle, you can see all the details. To not be totally negative, I have to say I really do love how the envelopes turned out!

    Now I just have to think about how I'm going to broach the issue with my printer without coming off as mean!

    Attachments

    1. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img invite6.jpg (63.3 KB, 62 downloads) 3 years old
    2. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img invite5.jpg (85.6 KB, 72 downloads) 3 years old
    3. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img invite4.jpg (85.5 KB, 61 downloads) 3 years old
    4. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img invite3.jpg (71.5 KB, 61 downloads) 3 years old
    5. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img invite2.jpg (79.4 KB, 60 downloads) 3 years old
    6. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img invite1.jpg (65.5 KB, 59 downloads) 3 years old
     
    6.
    Member
    419 posts
    Helper bee
    yogigal    June 27, 2009   Chicago (married in Philly)

    Um- these are gorgeous!  I don't see anything wrong!!

     
    7.
    Member
    2,526 posts
    Sugar bee
    GaBGal    September 25, 2010  

    OOOOOH they are lovely and so fun! I see what you are saying about not being a deep imprint but I think that the "wow" factor is still there for sure. I would mention it to the vendor just to see if it was an issue on feasibility.

     
    8.
    Member
    1,296 posts
    Bumble bee
    fizicsGirl    8/1/2009   Michigan

    Cool invites!

    To talk to them, probably the best approach is polite and honest.  You can just let them know that you had thought the dbossing(?) would be deeper and are wondering why it didn't come out that way.  It's the truth and not insulting.  You could even preface it by outlining the aspects that you like.  E.g. "The envelopes are great and it's so exciting to see everything printed up.  I'm just curious, though, my vision was that the impressions would be deeper.  Was that not possible?"  I dont' know, I'm a perfectionist and if I put as much effort as you have I'd want to know why it didn't come out.  Even just as information.  I don't think it's impolite to say something b/c it also helps their business to know that a particular product didn't come out as a customer expected.  Maybe they'll warn the next customer or ask that detail (if there is something that can be done).  If they can explain or do something to fix the problem, then I'm 10 times more likely to go back and recommend them again as well.

     
    9.
    Hostess
    2,704 posts
    Sugar bee
    KateMW    8.30.03   Birmingham

    Ok, first off, they are awesome and I want one! Second, I can see the issue with the blind press parts {clouds I think}, but I have a feeling that they're doing to tell you that it couldn't be done any deeper because of the two sides. It's extremely hard to do a two sided piece on lightweight paper. I just love them, by the way. How fun! 

     

    Would you mind sharing the printer via PM? I'd love to see about using them. 

     
    10.
    Member Icon
    Member
    175 posts
    Blushing bee
    jenny.j       Ontario, Canada

    WOW! Those are so beautiful and unique. Thanks for sharing the images with us, and good with your talks with the printers and with your next round of paper goods!

     
    11.
    Member
    358 posts
    Helper bee
    charmedbride    august 2009   ca/wedding in mi

    Thanks for the compliments ladies! :) This was really my baby so I'm happy that people actually like them and appreciate them!

    @fizicsGirl -- I totally appreciate your insight :)...you're very good at thinking up polite but firm ways to bring up a topic :p!

    @Kate -- A PM is coming your way!

     

     
    12.
    Member Icon
    Member
    233 posts
    Helper bee
    djmaddiebluedog    06/06/09   Connecticut

    i just had a very similar situation with my invites.  i was so excited when the box came in the mail - when i opened them up, something just didn't look right.  The green wasn't as vibrant as what was in the sample and the card stock was a darker white than the sample I ordered from.  I was so bummed, and I emailed our invitation company to let them know (politely).  The invitations were still beautiful, just not exactly as they should have been.  Our invitation company is very reputable, and they were wonderful handling my complaint.  To make up for the slight differences, they offered a few options, and because it was too late for me to do what they suggested, I asked if they would do thank you cards for us.  They agreed, and that's what we are doing.  I think I was able to get over the disappointment because I expressed it to them.  Had I just kept my mouth shut I think I would still be bothered by them.  The final result was tons of compliments on our invites - nobody would ever guess they weren't 'perfect' b/c they really are beautiful, and we now have matching thank you cards.  And the most important thing is I got over it - fast.

    your invitations are absolutely fantastic - your guests will love them! 

    Attachments

    1. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img wedding_head.jpg (37.4 KB, 51 downloads) 1 year old
     
    13.
    Member Icon
    Member
    63 posts
    Worker bee
    lazybride    June 2009   Queens, NY

    let me give you my two cents.  after i had decided i wanted to do letterpress, i got a letterpress in the mail (from another bride) and started critiquing the thickness (or thinness) of the paper.  so from the beginning i addressed this to my printer and they suggested that if i wanted a really luxurious look (thick, deep impressions) that i should go for the 220lb opposed to 110lb.  it was extra $100 for 100 invites, which to me was worth it.

    i think your invites are lovely and would be a REAL effort for your printer to redo the job and unless you want to fork out the extra loot for extra thick paper, with double sided printing going - i think what you have in your hands is excellent!

    good luck, though :)

    fyi - mine were great but there was something i was 'iffy' about my invite as well which i didn't mention to the printer.  i was 90% overall happy so i "let it go" since all 100 were printed and done with.

    Attachments

    1. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img VMP9573_IVORY.JPG (1181.4 KB, 52 downloads) 1 year old
    2. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img IVORY_VMP9573.JPG (1216.3 KB, 39 downloads) 1 year old
     
    14.
    Member Icon
    Member
    3,105 posts
    Sugar bee
    slicey19      

    I think your invites look amazing. In my opinion, the deeper imprint would be distracting from the words printed over the colorless printing. In the sample you shoe the design is clearly deeper but it is also a boarder, not a background. I am also going the letter press route and considering the background printing without color (sorry my terms are not up to par) and this is really agreat result IMHO.

     
    15.
    Hostess
    7,632 posts
    Bumble
    Beekeeper
    MightySapphire      

    I really love your invites!  I think that a deeper debossing would be distracting, and I can see it clearly in your pictures!  I would be SO IMPRESSED if I got an invite, they are so so so GORGEOUS!  I wouldn't say anything to the printer because it's a technical issue.  They can deboss one side deeper without effecting the other side.  I think your printer has incredible talent to have the forsight to do that and not screw up the other side!  I would totally do business with them again, they obviously know what they're doing!  (Still in shock, your invites are so beautiful!!)

    Attachments

    1. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img casablanca_1900_2.jpg (156.3 KB, 42 downloads) 1 year old
    2. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img casablanca_1900.jpg (158.4 KB, 39 downloads) 1 year old
     
    16.
    Member
    358 posts
    Helper bee
    charmedbride    august 2009   ca/wedding in mi

    Thank you for the compliments and advice all! Now that I've had some time to sleep on it, I think I feel a lot better about the invites than I did yesterday. But still, I'm glad I was able to sound off on this board and know that other brides are out there who understand my silly situation! Seriously, this place helps keep me feeling sane ;). Anyway, I'm currently writing out the email to my printer, but only to clarify that technical issue once and for all =)!

     
    17.
    Member
    86 posts
    Worker bee
    BonnieBon    05/22/09   St George Island, FL

    So how cool are your invites, so interesting and fun! Your guests are going to be delighted to receive them!

    My invites were my labor of love and they did turn out the way they were in my head but I agonized over them for a month before making the final decisions. The best piece of advice I got was that no matter what I choose I am the only one that will know what the original intent was, my guests will never be the wiser. So I say go with it and be happy because you are getting married in a couple of months! I see the difference in the other invite sample you show in the pictures but I think with your cloud outline not being as detailed as that other invite it might have looked off if the lines were deeper on the paper.

    Talk to your printer if you think it will make you feel better but since you are not expecting anything from them then what are you hoping to accomplish?

    I totally feel for you though because you put sooooo much time and thought and effort into them and then they don't live up to the expectation in your head. Sometimes I think you can just get too close to the project and the end result is a let down because you aren't spending all that energy on the project anymore!

    Keep us updated on what you decide. Best of Luck!

    Attachments

    1. Invite issue: Is it worth saying anything? :  wedding invitations disappointed Img 23039.jpg (61.3 KB, 35 downloads) 1 year old
     

    Reply

    You must log in to post.





    Visit our sister sites eHarmony
    Online Dating
    eHarmony Advice
    Dating Advice
    Project Wedding
    Wedding Songs
    JustMommies
    Pregnancy Calendar
    Copyright 2004-2012, Weddingbee.com
     

    Find your vendors on Weddingbee

    Real reviews from brides in your area!

    Favors by Weddingbee

    • Favors by season

    Shop Now ยป

    Find Registry Find Registry Find Registry

    More
    User Posts Today
    Lyndzo 46
    Brielle 37
    AshleyR83 29
    rebwana 26
    funkymunky85 26
    Cady 25
    fivemonthsnotice 25
    beargoose 24
    mypinkshoes 23
    his chippymunk 23

    Paper

    User Posts Today
    WestieGirl 7
    eagle 6
    ella86 5
    Raylene 4
    Ms Flamenco 3
    This Time Round 3
    pengoala 2
    kate02121 2
    Brielle 2
    kristenjo 2
    More