(Closed) Invite issue: Is it worth saying anything?

posted 9 years ago in Paper
Post # 3
Member
6010 posts
Bee Keeper
  • Wedding: May 2009

I’m not sure what you would achieve by telling your vendor about the details that are wrong.  You said you’re not looking for a reprint or a refund…  Is this printer doing other stationary projects for you?  If so, and your other stationary is similar in the details, it would be worth explaining that you wanted a deeper impression, etc… so he/she gets those things right on the menus/programs/rehearsal dinner invites/whatever. 

If this is a one-time transaction, though, I wouldn’t say anything.  You’ll never work with this person again, so bringing up the few little details that went wrong isn’t going to solve anything or probably even make you feel better.  It sucks that your vision isn’t 100% perfect…  I don’t think you have to gush over them and say that they are exactly your vision, though.  Just mention that they are really nice (which I’m sure they are) and that you appreciate the time and effort spent on them.  Then, leave it at that.  Imo, complaining is just going to make the vendor feel bad, especially since there’s not a lot he/she can do to correct the problem. 

Post # 4
Member
1276 posts
Bumble bee
  • Wedding: August 2009

I would say something.  My head is swimming with the details (invites are not that important to me), but you paid for a product and you did not get it.  Just b/c you got a deal doesn’t mean you don’t deserve the quality you expected.  They may tell you that waht you wanted is not feasible, but then you could put it to rest knowing that reality just got in the way.

Post # 5
Member
2324 posts
Buzzing bee
  • Wedding: February 2018

I really have nothing to add to the conversation, but I want to see them! They sound great!

Post # 7
Member
302 posts
Helper bee
  • Wedding: June 2009

Um- these are gorgeous!  I don’t see anything wrong!!

Post # 8
Member
2470 posts
Buzzing bee
  • Wedding: September 2010

OOOOOH they are lovely and so fun! I see what you are saying about not being a deep imprint but I think that the "wow" factor is still there for sure. I would mention it to the vendor just to see if it was an issue on feasibility.

Post # 9
Member
1276 posts
Bumble bee
  • Wedding: August 2009

Cool invites!

To talk to them, probably the best approach is polite and honest.  You can just let them know that you had thought the dbossing(?) would be deeper and are wondering why it didn’t come out that way.  It’s the truth and not insulting.  You could even preface it by outlining the aspects that you like.  E.g. "The envelopes are great and it’s so exciting to see everything printed up.  I’m just curious, though, my vision was that the impressions would be deeper.  Was that not possible?"  I dont’ know, I’m a perfectionist and if I put as much effort as you have I’d want to know why it didn’t come out.  Even just as information.  I don’t think it’s impolite to say something b/c it also helps their business to know that a particular product didn’t come out as a customer expected.  Maybe they’ll warn the next customer or ask that detail (if there is something that can be done).  If they can explain or do something to fix the problem, then I’m 10 times more likely to go back and recommend them again as well.

Post # 10
Member
2324 posts
Buzzing bee
  • Wedding: February 2018

Ok, first off, they are awesome and I want one! Second, I can see the issue with the blind press parts {clouds I think}, but I have a feeling that they’re doing to tell you that it couldn’t be done any deeper because of the two sides. It’s extremely hard to do a two sided piece on lightweight paper. I just love them, by the way. How fun! 

 

Would you mind sharing the printer via PM? I’d love to see about using them. 

Post # 11
Member
142 posts
Blushing bee

WOW! Those are so beautiful and unique. Thanks for sharing the images with us, and good with your talks with the printers and with your next round of paper goods!

Post # 13
Member
232 posts
Helper bee
  • Wedding: June 2009

i just had a very similar situation with my invites.  i was so excited when the box came in the mail – when i opened them up, something just didn’t look right.  The green wasn’t as vibrant as what was in the sample and the card stock was a darker white than the sample I ordered from.  I was so bummed, and I emailed our invitation company to let them know (politely).  The invitations were still beautiful, just not exactly as they should have been.  Our invitation company is very reputable, and they were wonderful handling my complaint.  To make up for the slight differences, they offered a few options, and because it was too late for me to do what they suggested, I asked if they would do thank you cards for us.  They agreed, and that’s what we are doing.  I think I was able to get over the disappointment because I expressed it to them.  Had I just kept my mouth shut I think I would still be bothered by them.  The final result was tons of compliments on our invites – nobody would ever guess they weren’t ‘perfect’ b/c they really are beautiful, and we now have matching thank you cards.  And the most important thing is I got over it – fast.

your invitations are absolutely fantastic – your guests will love them! 

Post # 14
Member
38 posts
Newbee
  • Wedding: June 2009

let me give you my two cents.  after i had decided i wanted to do letterpress, i got a letterpress in the mail (from another bride) and started critiquing the thickness (or thinness) of the paper.  so from the beginning i addressed this to my printer and they suggested that if i wanted a really luxurious look (thick, deep impressions) that i should go for the 220lb opposed to 110lb.  it was extra $100 for 100 invites, which to me was worth it.

i think your invites are lovely and would be a REAL effort for your printer to redo the job and unless you want to fork out the extra loot for extra thick paper, with double sided printing going – i think what you have in your hands is excellent!

good luck, though 🙂

fyi – mine were great but there was something i was ‘iffy’ about my invite as well which i didn’t mention to the printer.  i was 90% overall happy so i "let it go" since all 100 were printed and done with.

Post # 15
Member
2889 posts
Sugar bee

I think your invites look amazing. In my opinion, the deeper imprint would be distracting from the words printed over the colorless printing. In the sample you shoe the design is clearly deeper but it is also a boarder, not a background. I am also going the letter press route and considering the background printing without color (sorry my terms are not up to par) and this is really agreat result IMHO.

Post # 16
Member
5823 posts
Bee Keeper

I really love your invites!  I think that a deeper debossing would be distracting, and I can see it clearly in your pictures!  I would be SO IMPRESSED if I got an invite, they are so so so GORGEOUS!  I wouldn’t say anything to the printer because it’s a technical issue.  They can deboss one side deeper without effecting the other side.  I think your printer has incredible talent to have the forsight to do that and not screw up the other side!  I would totally do business with them again, they obviously know what they’re doing!  (Still in shock, your invites are so beautiful!!)

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