Post # 1
I just bought a $72 card box, that looks like an old vintage chest, and it arrived in the mail today…
It’s cheap and flimsy.
I thought it was going to be a solid, heavy, substantial piece, but it doesn’t even close properly.
It’s light as a feather and everything on it is uneven and it still smells like Elmer’s glue.
This was definitely not worth $72, I feel like I got ripped off.
But I feel bad leaving a negative comment… this seller is new, and only has 7 reviews total.
Should I be honest in my review? Or should I contact the seller directly and tell her I’m not satisfied with the product?
(ETA: the dimensions of the box are 8″ wide X 13″ long X 5.5″ deep.)
Post # 3
I would probably contact the seller in this case. Hopefully she will work with you to replace or refund the item, and if not then I’d probably leave a (constructive) negative review.
Post # 4
@LadyMoriarty: Well, it’s always ok to leave a negative review if it’s honest.
However, go back and look at the listing. They should have said what the box was made of, which should have given you an idea of the quality. I personally would contact the seller to arrange for a return/refund which, if it goes smoothly, would warrent a “neutral” rating from me. If she/he won’t cooperate then yes, leave an honest negative review.
Post # 5
@LadyMoriarty: I would contact the seller. From what you’re describing it sounds like a nice, vintage-looking chest would probably run around $200 + so a price of $72 isn’t that high so I would expect it to not look that great BUT….if it’s really that bad you should ask if you can send it back for a refund.
Post # 6
I left average reviews once about earrings, just because I didn’t like the backs and they weren’t pictured, and the seller messaged me about my annoyance (not even a real problem lol) and sent me new backs! That was nice. So I updated my review which she thanked me for.
If I could do it again I’d just message her first and give her the chance to fix it herself. But in your case, how can she fix her product for you? I mean she probably isn’t a woodworking expert … What she gave you really might just be her best product. I guess it’s best to still message her and just see if she can or will do anything about it.
Post # 7
@MexiPino: The listing says it’s made out of wood; not saying specifically any type. (I’m no wood expert, so I can’t tell what *kind* of wood this is,) the wood is super-super-thin. I feel like I could snap it between my fingers with little effort. I’ll try contacting her… I just don’t know what to say :
Post # 8
Before leaving a negative review I would consider askign her if you can return the purchase. I think it’s good to give the seller a chance to fix the problem before you put the review out there.
If not, yes, put a negative review. Be sure to be objective and factual, but you’ll help others make their decision with good information.
Post # 9
@208bride: Yeah that’s what I’m wondering too. If this is the product she’s putting out, I don’t know what she’s going to do for me besides give me a refund, and then I guess I would send this back to her? But this is really, awful quality. Someone needs to be honest with her and bring her into reality about her craftsmanship or lackthereof.
Post # 10
First contact the seller and see if it can be resolved. If she isn’t willing to work with you, then leave a bad review.
Post # 11
I’d contact her first and see what she is willing to do. I did that once and got a full refund offered when I wasn’t asking for one! It is only ever unfair to leave negative reviews when you haven’t contacted them to see how they can fix it.
Now if she can’t do anything for you to your satisfaction then I think maybe a more neutral review is in order and just explain that you had expected something more solid, heavy, higher quality for the price that you paid – unless the add is misleading by implying it is much higher quality than it in, which is when I would leave a negative review.
Post # 12
Post # 13
@LadyMoriarty: I’m guessing balsa wood? It’s usually used in crafts or as sort of a cover to make something look like wood. It’s usually really thin and will bend like paper if it’s longer than a few inches.
Yeah… if she said just “wood” and it looked substantial in the pictures I can see how you’d expect more than you got. Any chance you can share pics from the site and pics in real life? I’m just curious now! LOL But I’d email her and say something like:
“I received the box today and it arrived safely. It is not quite what I was expecting, unfortunately. When your listing said it was made of wood, I expected something fairly substantial and sturdy. This box is very lightweight and feels quite delicate. I’m afraid it’s not going to work for me at all. I would like to know your policy on refunds. I’m happy to send the box back to you in the packaging you provided.”
..and go from there.
Post # 14
@MexiPino: I’ll send you a link to the listing. I’d feel weird putting her on blast here, lol
Post # 15
@LadyMoriarty: I would try and contact the sell first and resolve it. If it can’t be resolved, then yes, by all means, leave your negative feedback. Some of these sellers, get a bunch of negative feedback and close their shop, only to open a new one a month later.
Post # 16
I would only leave a negative review if there was anything in the listing that was actually misleading.
If there were only a few photos or a vague description, you assume a certain risk buying online and that is not the seller’s fault, IMO.
You can leave neutral reviews on etsy. Actaully, I think it may even be a star rating system now which means you shouldn’t feel bad at all leaving only 2 or 3 stars plus your honest reaction. Before it was either Positive, negative, or neutral with no grey areas in between, which made things difficult