Is it ok to leave a negative review for an Etsy seller?

posted 3 years ago in Logistics
Post # 3
1019 posts
Bumble bee
  • Wedding: June 2013

I would probably contact the seller in this case. Hopefully she will work with you to replace or refund the item, and if not then I’d probably leave a (constructive) negative review. 

Post # 4
6951 posts
Busy Beekeeper
  • Wedding: October 2015

@LadyMoriarty:  Well, it’s always ok to leave a negative review if it’s honest. 

However, go back and look at the listing. They should have said what the box was made of, which should have given you an idea of the quality. I personally would contact the seller to arrange for a return/refund which, if it goes smoothly, would warrent a “neutral” rating from me. If she/he won’t cooperate then yes, leave an honest negative review. 

Post # 5
900 posts
Busy bee
  • Wedding: February 2014

@LadyMoriarty:  I would contact the seller.  From what you’re describing it sounds like a nice, vintage-looking chest would probably run around $200 + so a price of $72 isn’t that high so I would expect it to not look that great BUT….if it’s really that bad you should ask if you can send it back for a refund.

Post # 6
1275 posts
Bumble bee
  • Wedding: September 2014

I left average reviews once about earrings, just because I didn’t like the backs and they weren’t pictured, and the seller messaged me about my annoyance (not even a real problem lol) and sent me new backs! That was nice. So I updated my review which she thanked me for.

If I could do it again I’d just message her first and give her the chance to fix it herself. But in your case, how can she fix her product for you? I mean she probably isn’t a woodworking expert … What she gave you really might just be her best product. I guess it’s best to still message her and just see if she can or will do anything about it. 

Post # 8
5160 posts
Bee Keeper
  • Wedding: April 2013

Before leaving a negative review I would consider askign her if you can return the purchase.  I think it’s good to give the seller a chance to fix the problem before you put the review out there.

If not, yes, put a negative review.  Be sure to be objective and factual, but you’ll help others make their decision with good information.

Post # 10
7997 posts
Bumble Beekeeper
  • Wedding: December 2013

First contact the seller and see if it can be resolved. If she isn’t willing to work with you, then leave a bad review.

Post # 11
525 posts
Busy bee
  • Wedding: October 2014

I’d contact her first and see what she is willing to do. I did that once and got a full refund offered when I wasn’t asking for one! It is only ever unfair to leave negative reviews when you haven’t contacted them to see how they can fix it.

Now if she can’t do anything for you to your satisfaction then I think maybe a more neutral review is in order and just explain that you had expected something more solid, heavy, higher quality for the price that you paid – unless the add is misleading by implying it is much higher quality than it in, which is when I would leave a negative review.

Post # 13
6951 posts
Busy Beekeeper
  • Wedding: October 2015

@LadyMoriarty: I’m guessing balsa wood? It’s usually used in crafts or as sort of a cover to make something look like wood. It’s usually really thin and will bend like paper if it’s longer than a few inches. 

Yeah… if she said just “wood” and it looked substantial in the pictures I can see how you’d expect more than you got. Any chance you can share pics from the site and pics in real life? I’m just curious now! LOL But I’d email her and say something like:

“I received the box today and it arrived safely. It is not quite what I was expecting, unfortunately. When your listing said it was made of wood, I expected something fairly substantial and sturdy. This box is very lightweight and feels quite delicate. I’m afraid it’s not going to work for me at all. I would like to know your policy on refunds. I’m happy to send the box back to you in the packaging you provided.”

..and go from there. 

Post # 15
1242 posts
Bumble bee
  • Wedding: May 2017

@LadyMoriarty:  I would try and contact the sell first and resolve it. If it can’t be resolved, then yes, by all means, leave your negative feedback. Some of these sellers, get a bunch of negative feedback and close their shop, only to open a new one a month later.

Post # 16
810 posts
Busy bee
  • Wedding: August 2015

I would only leave a negative review if there was anything in the listing that was actually misleading.
If there were only a few photos or a vague description, you assume a certain risk buying online and that is not the seller’s fault, IMO.

You can leave neutral reviews on etsy. Actaully, I think it may even be a star rating system now which means you shouldn’t feel bad at all leaving only 2 or 3 stars plus your honest reaction. Before it was either Positive, negative, or neutral with no grey areas in between, which made things difficult

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