- 8 years ago
- Wedding: June 2016
This is my first post, but I have been reading for a long time.
(For my first post, I apologize if it’s long)
A bit of background on the photographer we chose: I found our photographer last winter, and loved her style. Coincidentally, she was a relatively new photographer, so her prices where half of what we were expecting to pay (Bonus!, but wasn’t why we went with her). Her profile was beautiful, artistic and non-traditional and I loved it.
So my husband and I met with her in person, looked at more of her pictures and signed the contract.
So fast forward to now. We recieved 4 DVDs with all of our pictures on Monday, and now I’m am starting to feel uncomfortable. 2 of the DVDs don’t work. Yup, she never converted the files on approximately 800 of the pictures from the NEF extension files to something our computers can open like JPEG. Simple enough of a problem right? Not upset at all, because she just needs to reburn them Well I emailed her the night we received them (email has been our primary mode of communication all year) and for the first time she has not responded. I know, still not a big deal because I will end up calling her tonight….just makes me feel a bit uncomfortable.
So now that I have the pictures back, our contract included 100 “edited” pictures chosen by the photographer, as well as a 90 page album and one enlargement.
The 100 “edited” pictures that she chose (and I honestly trusted her to choose the most flattering and killer shot pictures) Don’t seem to have been edited at all with the exception of maybe 3 or 4, and only then, it seems like all she did was turn them black and white. Approximately half of the “edited” pictures have people with red eye. A lot of them are bad lighting or even out of focus pictures. Another thing that makes me sad about our “edited” pictures are the 100 she chose as the top photos. Since I have been able to look at about only 400 (again sad) of my pictures, I get the impression she chose them at random. I can find more artistic, clearer pictures of almost all the same shots she chose.
Now, I want to clarify- I don’t expect perfection. I know that she is newer
However my pictures make me feel like a was tricked. He weddings in her profile are so magical(and obviously touched up), and mine aren’t. It makes me feel sad.
So back to the point (if there is one)
We are coming up to the end of the week, and I obviously need to email her again or phone about half the missing pictures (since I feel she is avoiding me now). I’m a sucker, because I absolutely hate bein rude and mean, and she is honestly a nice person so I would rather email…that way I can choose my words carefully, and possibly include my doubts about the editing.
Plus we have officially now paid her in full, and I’m worried anything I say to her won’t be taken as seriously anymore.
Any ideas about this?
I mean, am I way off about what editing means (haha I thought she would also touch up my stubborn tans lines too, but I think that’s out of the question now)
Did I get what I paid for? or is this just bad business?