Is this an appropriate letter to our photographer?

posted 3 years ago in Photos/Videos
Post # 3
Member
1168 posts
Bumble bee
  • Wedding: June 2014

 

I would rephrase most of the letter. When I first read it I thought that you were just writing to let them know you were dissapointed. For that purpose the letter is fine-

But If you want them to do any more work or spend any more time on your photos you need to take out the nitty gritty details of the short comings. No one will be motivated to help by a detailed list of failures. 

I like the 1st, 2nd and 2nd to last paragraph. I think those 3 paragraphs are quite suffice on their own. If they want in depth details they wiill ask for them. I think focusing more on what you expected of them will be your best bet (with out pointing out faults). 

*Also dont use the term “you guys”- if you want to be taken seriously. Rephrase it to something like “We really enjoyed your previous work” or “we really like your company and appreciate the work that you have done BUT we expected a different quality of work than what was provided.” 

 

Post # 5
Member
1168 posts
Bumble bee
  • Wedding: June 2014

@1000buns:  no problem. When I write about sensitive topics i get disorganized too! 

Post # 6
Member
137 posts
Blushing bee
  • Wedding: August 2014

I edit documents like this in one of my my real life jobs, so here are my suggestions. First and foremost, you’ve done a VERY good job of listing specefic complaints, and why you were displeased. 

1. Make the letter from one of you, not both of you. You can both be disappointed, that’s fine to include, but the “we-speak” thing tends to turn people off.

2. Why are you writing it the letter? Are you looking for money back? Are you genuinely just wondering why your pictures turned out badly?

3. Eliminate the last paragraph. It takes away a lot of your power as a consumer to say something like “I hate to be a bother” or “I’m sorry this has to happen”. Be direct. Take a stand, and don’t be apologetic about it later.

4. It seems like the person who took your pictures is not the person the letter is being written to? Is this perhaps one company that has several photographers working for them? If that’s the case, then ignore this comment. But if it isn’t, don’t be afraid to say things like, “My SO and I requested this, but you gave us this”.

 

… Sorry, like I said, I get paid to do this. I should really be charging you $20 an hour. 😛

Post # 7
Member
1619 posts
Bumble bee

@1000buns:  A couple statements seem a bit conflicting. Maybe there’s a way to rewrite and make it less so.

On one hand you say that you were looking for more direction and creativity.  Then shortly after you are upset because the photographer wasn’t taking your direction at what pictures to take. 

I think you’re probably making a distinction between the composition of the photos themselves, where you wanted them to do their artistic magic with certain subjects, and the content – which you really did have some preferences about – and were ignored.      

Post # 8
Member
3637 posts
Sugar bee
  • Wedding: September 2015

@SparkleBee11:  I agree with this completely.

 

If, after you send the letter, nothing is done, you can send the rest of the letter along as they should really know how bad the experience was for you.

If they do not respond well I would encourage you to make it known who the photogs were to prevent other Bees from having the same heartache you have.

Post # 9
Member
666 posts
Busy bee
  • Wedding: August 2013

You might want to add what you are looking to achieve with this letter.  Do you want a partial refund?  Do you want a set of photos to be retouched?  What action would you like them to take for you?

If you are just trying to express disappointment without wanting anything (which is OK, if that’s what you want) then I think you’ve achieve it, but there’s no action item for the person receiving it to act upon.

Post # 10
Member
995 posts
Busy bee
  • Wedding: September 2009

I would send it as is. I think it comes across as from the heart but not nasty or demanding. If you were my client and there was something more I COULD do for you that I thought would make you happier or show I cared this letter would motivate me to do so. Besides, these are the things you WANT to say and I think you need to get them out to help with the healing process.

 

Post # 11
Member
2419 posts
Buzzing bee
  • Wedding: May 2013

You need to work out what you want to achieve from a letter to your photographers. Is it a refund? More editing? Or what? Because while I can see why you were disappointed, just sending a letter to express disappointment you will achieve it with your letter but as a PP says, it doesn’t give the photographer any actions to follow up.

I’d also agree about sending the letter from one of you and lose the “you guys” reference. It sits very uneasily in a business letter. Also, forget the last paragraph. Don’t apologise for getting a level of service that was below par.

Post # 12
Member
757 posts
Busy bee
  • Wedding: May 2014

I agree with a lot of the PPs.  You need to stick to professional language (so, eliminate “you guys” and write out “pics” to photographs).  Also, to make sure you’re clear on what you want, and mention that if the situation is not rectified, you will post on all of the wedding review websites about your experience (you don’t want this to happen to anyone else!).

I think the list of pictures in the 4th paragraph is a bit long.  I would talk about one or two and say exactly what it wrong with them, then mention that there are many others with similar issues.  I might also attach a copy of the images just to show what you’re talking about.  The 6th paragraph is a bit unclear, and I would eliminate the last 2 paragraphs all together.

Also, change your closure to “sincerely” instead of “thanks for reading”.  Like a PP said, they’re more apt to take you seriously if you stick to professional language.  

Good Luck! Let us know when you send it/get a reply!

Post # 13
Member
995 posts
Busy bee
  • Wedding: September 2009

@jasonkatie2014:  woah woah woah, I’d hold off on the threats until they become necessary. jumping right into threats without even giving the photographer a CHANCE to rectify things first may have the opposite effect the OP is looking for. Besides it sounds like she still has a decent relationship with her photographers so best not to throw that out the window just yet.

Post # 14
Member
757 posts
Busy bee
  • Wedding: May 2014

@PassionatePhotoLady:  I didn’t mean for her to say this in a “you do this or else!” way – just to mention that she is planning on reviewing her vendors and would like to give them a better review – I should have been more clear on that.

However, it also sounds like this is not the 1st time she has expressed concern- they were supposed to send something then “forgot” so she had to wait a month? I think at the second a client expresses concern, the vendor should be trying to make it right – it shouldn’t take a formal letter to do so.

Post # 15
Member
4216 posts
Honey bee
  • Wedding: August 2013

I think you’re being too apologetic. You don’t need to kiss their ass on this one. They failed to deliver. Be firm with what did not meet your expectations and what you want done. Do not give them room to disagree. YOU are paying THEM. 

Post # 16
Member
1710 posts
Bumble bee
  • Wedding: March 2013

Sounds like my photographer.

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