(Closed) is this "immoral"

posted 5 years ago in Money
Post # 3
2401 posts
Buzzing bee
  • Wedding: September 2013

I dont think he knows what the word “moral” means. 

Post # 4
9824 posts
Buzzing Beekeeper

I’d go to corporate and file a complaint. See if there is a higher up you can talk to. I’m sure they would not be happy to know that management is driving away business (particularly a BRIDE who will likely tell everyone she had a horrible experience) and didn’t want to make the problem right.

Post # 5
1042 posts
Bumble bee
  • Wedding: December 2013

@ohmybears48:  Yup, I’m thinking the same thing.

How bad is it OP? Could you show us a picture?  I can see the guy being upset if your hair looked fine, but it sounds like the whole thing was a nightmare.

Post # 7
5967 posts
Bee Keeper
  • Wedding: April 2018

Oh dear, it’s a sad state of affairs to me that customer service is slowly dying…I’m sorry.

When it comes to this type of thing, actually anything bridal, a trial is best practice, since personal taste and expectations can vary so much.  But, that isn’t what happened and I agree you had very reasonable expectations from the salon, and your desired style was certainly a doable one.  

You did right by calling management, management had an offer for you, but I think it was a paltry one considering the salon is so far away and already jilted you once.  His rudeness is inexcusable, and I would advise him of that, I would also proceed to explain how counter intuitive his offer based on the circumstances and request a $50 gift card to Ulta instead….he may not be able to do a cash refund because of corporate rules and guidelines, but I think the gift card is a better option since you could use that and he should be able to accommodate it.

Post # 9
1068 posts
Bumble bee
  • Wedding: September 2013

@annie8:  Oh wow. It doesn’t look anything like the picture. It looks half done. D: I would definitely push for your money back.

Post # 10
11273 posts
Sugar Beekeeper
  • Wedding: April 2012

@annie8:  oh, my.  i see what you mean.  not only does it look nothing like the picture, it doesn’t even look completely finished. 

i hope you get somewhere with upper management. 

if they can only offer the credit in the end, is there any way someone else can use up that credit?  fi’s family is near there, right?

Post # 12
246 posts
Helper bee
  • Wedding: May 2012

I don’t think that it’s immoral at all. They screwed up. You weren’t happy with the service they provided. You didn’t get what you paid for. I wound think that if they were in the least bit interested in getting more/happier customers they would have offered to give you a refund straight up.

I’m sorry that you had such a bad experience! You still look lovely in that dress, though.

Post # 13
3886 posts
Honey bee
  • Wedding: September 2011

I don’t think immoral is the word I’d choose, but I think there’s something a little off-putting about paying for the service, then asking for money back later and insisting on money after a credit was accepted. The real time you should have asked for a refund— or demanded not to pay— was when the services were rendered. By paying, you’re implying that you are satisfied. Since there are occasionally circumstances where you don’t have the time or resources (energy, documentation) to debate payment, the credit is a good happy medium, and you agreed to that. Changing your mind again gives the manager an unfavorable impression of you, and of your complaint. It discredits you. I’m not saying you’re trying to pull a scam, so don’t misinterpret that, but the impression it gives could certainly not be working in your favor, and is probably why you’re getting the unsatisfactory responses from the manager.

Post # 16
2971 posts
Sugar bee
  • Wedding: September 2012

i’m a hair stylist and have had to deal with unhappy customers before. there’s nothing wrong with asking for your money back if you’re unhappy with the service and fixing it isn’t an option. but i also feel like it’s a little late for you to be asking for a refund. normally, that’s something that should be done before you leave the salon or within a few days after the service. i’m not familiar with ulta’s salon policy, but i know some places have a 7 day “fix it” window.  

a lot of people try to do stuff like this- they decide a month later that they don’t like their hair and want it fixed or their money back. sorry, it’s too late.

i know you were probably distracted with all the wedding festivities to worry about it and i definitely think you deserve your money back. i’m just looking at the situation from the salon’s point of view.

i hope you can get it straightened out 🙂

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