Post # 1
I would really appreciate getting the Bees opinion on whether I should bother complaining about my flowers or not. On my wedding day, DH picked up the flowers in the morning, paid for them, and took them right to the ceremony site. Had I been the one to pick them up, I never would have accepted them and certainly never would have paid for them. DH later told me when he saw the flowers sitting there, he thought they were ugly and couldn’t believe when he was told they were ours because he thought that I would never pick something like that.
Prior to the wedding, I took in a picture and discussed what I wanted extensively with the consultant. Because what I wanted was so simple and because I showed her a picture of exactly what it was that I wanted and she seemed to ‘get’ it and told me that it would be no problem, I never thought about my flowers again after I ordered them… until I saw them at our venue 15 minutes before I was to walk down the aisle! I couldn’t believe how tacky and hideous they looked. I seriously considered not using them at all – my sisters told me, “No one will notice if you don’t have flowers.” Ultimately at the last minute, I decided to carry them because there was already the same arrangement at the ceremony site that the guests would have seen by then. My bridesmaids were supposed to carry the same bouquet, but all in white (whereas mine was supposed to be white with a slight blush/peach color as seen in the picture below). All of the bouquets were the exact same with the ugly pink and yellow colors.
I know flowers are a small detail in the grand scheme of things, and I had the best day ever. But I just hate to have paid for a product that absolutely did not match up with what the consultant and I had discussed. I felt seriously embarrassed that anyone would think I picked such tacky, straight out of the 80s flowers.
So I’m wondering… is it worth it to complain? The day is over, they have our money – should I bother? Below I’ve added the picture that I took in for my meeting with the consultant (the large bouquet) and the one I carried (the two smaller inset pictures). Would you have been disappointed?
Also, the bouquets and the flower girl’s pomander barely held together for the ceremony. They broke apart immediately after it ended as we made our way to have pictures done – although I can’t say I was too upset about it!
Post # 3
Sorry this is so long! I did not realize that I had written that much! Thank you to all those that finish reading it all 🙂
Post # 4
It is clear that your vision was soft, romantic, textural and they gave you bright, bold which is the opposite. The only thing these bouqets have in common is they are in the same hue of color. I probably would have complained upon receiving them.
Post # 5
@ktcs: yes! I would be furious they are nothing like your picture! Your reference is a delicate blush very timeless and the bright pink and yellow is nothing like that! I’m sorry you had to go through with this!
Post # 6
@ktcs: Honestly flowers were a huge thing to us and a big part of our budget. I would have been furious with the changes you mentioned and I would definitely contact the florist regarding the liberties they took.
Do you have emails or a contract detailing what you wanted? While it is took late to get new flowers I do thiink a small refund is in order considering the drastic difference in what you ordered versus what you got.
Post # 7
Ok, so it’s not me being a bridezilla.
@janet.little.7: I would have complained too – but like I said, I didn’t see them until right before I walked down the aisle as DH had picked them up. You got my vision perfectly – I don’t know why they didn’t!
@nikbee: The yellow is the absolute WORST!
Post # 8
@Treejewel19: She took extensive notes on their standard form detailing the colors and shape that the bouquets were supposed to be. She also detailed that my bouquet was supposed to be white with those pale blush hues and that the bridesmaid and flower girl’s flower were supposed to be the same, but all white with no blush. All of the bouquets were exactly the same colors.
I don’t think that I have a copy of the form, so I don’t know if anything can be done at this point. When DH wakes up (it’s midnight here haha), I will ask him what paper work they gave him when he picked the flowers up.
Post # 9
No that is not even close. I would be raising a stink.
Post # 10
@ktcs: Hmm yeah look into it. Any thing would be good even an email, text, scrap of paper etc. Something to show that she screwed up with definite proof.
You are NOT being a bridezilla, not at all. The yellow (sadly to say) is awful as you said. It is so far from what you clearly wanted. If I had seen yellow I would have also been incredibly upset. i am so sorry!
Post # 11
Do you have more photos of the other flowers?
Post # 12
To be really honest I would’ve been FREAKING out. Those are so hideous and look nothing like the picture you provided. I would want my money back!!! That’s really outrageous.
Post # 13
Okay…. seriously?! You showed the florist the picture of that beautiful bouquet and thats what you ended up with???
I feel that you should talk to the florist and express how disappointed you were. Show her the photos next to eachother. Maybe you can get a partial refund. I would tell her that there is no way you could reccomend her to a friend or anyone else.
Post # 14
I would definitely complain. They didn`t even come close to your inspiration picture!
Post # 15
I would complain. There’s absolutely nothing ‘bridezilla-ish” about wanting to get what you paid for!
Post # 16
My flowers turned up and were really different from what we ordered. The bridesmaids were meant to have 3 cala lillies with some greenary and instead got possies of mainly roses. Mine was meant to be a traditional teardrop bouquet and was instead one I had to carry over my arm. Thankfully the ones I got were beautiful just not what I expected.
Anyway I complained amd got a 25% refund, I probably could have got more but felt that as they were lovely, that was enough. So yes, I probably would complain if I were you. Good luck