(Closed) Issue with a custom order.. and I dont know how to deal with it. :(

posted 6 years ago in Emotional
Post # 3
46232 posts
Honey Beekeeper
  • Wedding: November 1999

On my monitor they are pink. Only you can tell what color they are IRL. I would stop payment on the credit card.

Post # 4
515 posts
Busy bee
  • Wedding: June 2012

they definitely look pink. I would try to do the chargeback.

Post # 5
494 posts
Helper bee
  • Wedding: July 2011

Oh, those are definitely pink.  Chargeback all the way!

Post # 6
785 posts
Busy bee
  • Wedding: October 2012

Oh no! Those are definitely NOT red Undecided I hope you can get your money back!

Post # 7
1340 posts
Bumble bee
  • Wedding: November 2012

When did you contact her? If it was after normal hours on Friday, she may not respond until tomorrow at the earliest. If that’s the case, I’d give her until end of day and also check with your credit card company or whatever medium you used to pay and get the process going for a charge back.

Post # 8
599 posts
Busy bee
  • Wedding: September 2012

They are lovely….but not red. Definite pink.

Post # 9
134 posts
Blushing bee

Yeah, they look really pink. Hopefully she answers and is willing to fix them for you!

I’d give her a few days to respond, and in the meantime try to get a chargeback started. It might be too late for that as well though.

Post # 10
705 posts
Busy bee
  • Wedding: February 1993

I’m not trying to be a pain but honestly the card looks very similar; its that she used black lace in the example and you chose to have it covered in white.  Well of course any red with a white on top is going to look pink, and the black lace will make the color darker.  I can certainly understand your disappointment and would continue with your chargeback but I must admit that you might just be disappointed with the result of your requested color scheme.

Post # 11
2869 posts
Sugar bee
  • Wedding: August 2013

oh hell no.  its a pink vs red and white vs black.  good luck…

Post # 12
1659 posts
Bumble bee
  • Wedding: July 2012

She might have used a different paper that is more pink…but really, the white lace looks to be the culprit. Give her a few business days to get back to you. You might even be able to salvage the materials that she used to remount the lace and he numbers on a red that suits you.

Post # 13
914 posts
Busy bee
  • Wedding: July 2012

I think it was probably her lighting and camera settings when she took the original photo. THey probably had warmer lighting. She should respond regardless and help you fix the problem.

Post # 14
454 posts
Helper bee
  • Wedding: June 2013

I think the white lace is affecting the color, too.  However, it is not what you expected and like PP said, hopefully she will work with you (if not, look at stopping that payment).

Post # 15
1106 posts
Bumble bee

I’m going to be very technical with the aesthetics of it since I’m an artist…..

Something white on a colr, will change the shade of the solid a little bit, as black would change the shade.  However, that is PINK!  You can even see a tiny little corner where there is no lace and that is freaking pink! 🙁  She better give it back to you for free!  If anything, call up PayPal, explain the situation, show them the photos, see if they can do anything.

Post # 16
1934 posts
Buzzing bee
  • Wedding: August 2012

It’s pink, 100% pink.  Dispute it!

The topic ‘Issue with a custom order.. and I dont know how to deal with it. :(’ is closed to new replies.

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