Issues with Honeymoon/Wedding package in Mauritius – advice!

posted 2 years ago in Destination Weddings
Post # 2
852 posts
Busy bee
  • Wedding: September 2013

UKbee:  Where are you staying?

We had honeymoon in Mauritius on the basic package and really were very happy we didnt pay extra, we got bottles of wine, the food was excellent even though there were limited choices. If your staying the same place we did you don’t need the extra.

Post # 3
42166 posts
Honey Beekeeper
  • Wedding: November 1999

UKbee:  Sorry, but I think the responsibility for this is on your friend, the travel agent. She is the one who should have known that there would be various packages available and pursued that information for you. It will be more than awkward to go after your friend for not doing her job.

If it’s important to you to upgrade, then do it now.

There is no  reason that the hotel or the tour operator needs to absorb the cost of your friend’s mistake.

Post # 5
1466 posts
Bumble bee
  • Wedding: August 2014

UKbee:  Never hurts to try to get a discounted upgrade. They were rude to you. But on the other hand, you can still upgrade, so if they don’t discount it and you really want it and can afford it I would just pay for it and let it go. 

Post # 7
42166 posts
Honey Beekeeper
  • Wedding: November 1999

UKbee:  You can argue anything you want, but in the end it is the travel agent’s responsibility to research what options are available and offer them to the customer. That’s what they get paid for. The alternative is booking online on your own and not paying a fee.

Surely your friend knew this is your honeymoon. Even a rookie travel agent should have inquired about any honeymoon packages.

Post # 8
137 posts
Blushing bee
  • Wedding: August 2014

Mauritius sounds like an amazing place to get married! I’ve seen photos from others’ honeymoons and it looks absolutely gorgeous. I’m sure you’ll have an amazing time no matter what.

I’m just a little confused about the problem, if you had known about the other packages earlier, there would still have been an extra cost to change it, no? Or would the new total have been less than your current package + upgrade? 

Post # 9
2387 posts
Buzzing bee
  • Wedding: July 2013

UKbee:  I would say it’s the responsibility of the travel agent here, not the hotel. We booked our own AI for our tiny wedding & honeymoon and noticed sooo many packages it was ridiculous. They had an option for non-ai with breakfast only, basic AI with no premium liquors or bottles of wine/champagne and only 1 room service call a day, Suite AI with no premium liquors or bottles but 24/7 unlimited room service, and black band AI with full AI anything you want included. It’s pretty common for this type of thing. 

I will say we didn’t have any extra charges upon checking out- and I paid for both our room & my brothers & his gf. We had the suite package and got shots of patron a few times with no charges, they had champagne waiting for us on arrival, the night of the wedding, and the night before we left for both rooms. My brother ordered mutliple glasses of wine from room service daily and just combined them in a huge water bottle to make his own “bottle” of wine- smart cookie mixed with his am fruit and had daily homemade sangria! I wouldn’t stress it too much really, most hotels know you are on your wedding/honeymoon and will give a little extra to make you feel special & welcome. 

Have you thought about just waiting to ask about upgrading once you get there? I know our hotel was actually cheaper to upgrade once we checked in than it was before we arrived…. 

Post # 10
5793 posts
Bee Keeper
  • Wedding: October 2014

Many resorts will allow you to upgrade when you arrive. I would ask the hotel what options to upgrade, if any, would be potentially available when you get there. It is not at all uncommon for a hotel to refuse to ammend a booking that has been made through a travel agent, because the hotel pays the travel agent a commission on each booking. This eats into the hotel’s profits and in order to encourage customers to book direct, travel agent bookings are often heavily restricted.

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