Issues with Photographer:

posted 2 years ago in Photos/Videos
Post # 2
Member
716 posts
Busy bee

Physically go to the studio and ask in person to pick up your digital files including engagement pictures.  They can send the album when it’s read,  but 8 months later you’d like the digital files.

Post # 4
Member
716 posts
Busy bee

Ok, go in person and keep going back in person until you get everything.

Post # 5
Member
144 posts
Blushing bee
  • Wedding: June 2015

I would talk with a lawyer, and have them contact the photographer.  If she’s not listening to you, she will listen to an attorney.  This has been going on way too long. At most, it should take a photographer 2 months to get this ready for you unless something came up, which they should have let you know.

Post # 6
Member
4 posts
Wannabee

What a terrible experience. Don’t make excuses for them because they are an artist, because they are running a business first. It sounds like emails aren’t working so I would try to call at different times to try to get a hold of the photographer. If you get the assistant tell them you need to talk to the photographer urgently, and don’t settle for a promise of a call back.

If that doesn’t work it sounds like you’d have to go there and talk to them in person. It may take a few tries. 

If you do get a hold of them, be clear that you are not satisfied with the experience you are having. Do not try to avoid hurting their feelings, be direct and be honest. Stick to the facts as you know them. You were promised engagement photos and haven’t received them. You’ve waited long enough for an album and haven’t seen it. Ask them to set a firm timeline for when you will receive everything and what will happen if they don’t meet that time — maybe cash back without an album so you can get your album printed elsewhere. 

 

Post # 8
Member
740 posts
Busy bee

kittywolf13:  Uffda, hopefully this will make your photographer see you really just want your pictures!

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