@MissEMich: I’m a Business Analyst. My job is to figure out how to make the company run more efficiently (efficiency and technology kind of go hand in hand.) Basically, I listen to customer complaints, map the current process and where the root cause of the problems lie, propose a solution, work with programmers to implement this solution, and then confirm that the solution has solved the problems and no other serious issues have resulted from it. In other words, I work with the IT project management team to roll out continuous improvement projects and manage change within the organization.
I have a degree in IT, but many business analysts do not. The trick is you have to be able to communicate with both very technical programmers and also customers who struggle with computers. I tell IT to give me a program and just let me play with it to figure out how it works and what it can do. This is the type of mindset you need to work in IT. Everything is a puzzle and you want to figure it out yourself.
Rather than going back to school which is seriously expensive, I would suggest looking into certification programs or starting with community college courses to determine what area of IT you are interested in. Here is some information I wish I knew going into college “Computer Engineering” = designing and improving computer technologies, “Computer Science” = Computer programming, “IT” and “Management Information Systems”=various topics in IT. Below are some different IT disciplines. Hope this helps!
Helpdesk Technician, Desktop Support Specialist (good way to get your foot in the door, troubleshooting, computer setups, virus remediation)
Computer Programmer/Application Developer, Business Intelligence Analyst, SQL Analyst (writing code, working with databases, sometimes outsourced)
Infrastructure Team, Systems Administrator, Systems Analyst, Network Security (setting up data centers, server rooms, virtual machines, phone systems, disaster recovery, requires many years of experience)
Business Analyst, Project Manager, Program Manager (already discussed)
IT Sales, Account Managers (selling a particular IT product, acting as a customer service representative)
Web Designer (creating websites, often a freelance job or your own company)