Post # 1
Our contract states that we have a 30day or less turn around for our wedding photos. We have not seen any of our photos at all. a week and a half ago our photographer said we’d have them last week and still nothing.
What is the proper way to go about this without ticking her off. Maybe I’m jumping the gun, we have gone to weddings after ours that they have had their photos for at least 2 weeks.
Post # 3
I would shoot off a quick but casual email saying you were hoping to see something by the end of this week or otherwise you were curious how they can compensate you since they’ve gone over the contract — try to allude that you’d like discounted prints or an album or something like that.
Post # 4
I agree, start off with a causal email and see what their response is. After that, note that they have a turn around clause in the contract and are currently in breach.
Post # 5
I started out with an email on July 23rd, asking about the Italian Wedding Album that shes does. And asked general questions about when we “see” our photos. And thats when she said we’d have them last week.
Maybe I should put DH in charge of this. I dont know how to ASK for something I already paid for and get what I want, even though the contract states I should.
Is this normal to take this long?
Post # 6
It’s very busy wedding season right now and most of us photogs are up to our ears in wedding pics needing to be edited. Try to be kind in your email, and she will be more inclined to give you some product as a courtesy to apologize for the long wait.
Post # 7
i agree with LBPhoto… we got married the end of may and we just got all of them yesterday! our photographer told us it was going to take her about a couple of weeks, well it took her 65 days, but it was all worth it! dont stress too much, and just keep sending emails about it… good luck
Post # 8
I completely agree with it being busy. and I understand that. I am trying to be as nice as possible. But I think the fact that she told me a week ago they’d be in my hands last week is when I start to get irritated.
It’s an expensive part of the wedding and I feel if I’m going to pay that, they should deliver in time, or let me know it’s going to be a few more weeks. I’m ok with that, as long as they are honest.
Post # 9
I’m a June 12th bride and still don’t have my photos. My photographer originally said 6-7 weeks since Sat was the 7 week mark I followed up today. Apparently we should be getting them by the end of this week, so my fingers are crossed.
Honestly I don’t mind waiting for them, I know it’s wedding season and the photographers are really busy, but I would have appreciated an update without me having to follow up. I don’t want to seem annoying but at the same time I’ve got ants in my pants just like every other bride to lay eyes on my darned photos!
Post # 10
does she have like a store/location where you can just drop by and see if she can show you some of YOUR pics?
Post # 11
Our photographer guarantees the disk in our hands in two months, but sent us teaser photos a week after, and a slideshow on their website within three weeks.
If it’s in your contract that they have them to you in so many days, I would send a nice email asking what’s up. They’re probably swamped, since it’s peak wedding season, but they should at least offer an explanation.
Post # 12
I agree with everyone else who says send em a nice email. They’re probably busy, however I think they should have contacted you 15 days ago & let you know if they were going to be late.
Maybe say something like “Hi (photographer)! Thank you for capturing our wedding day, it was awesome working with you! I’m very excited to pick up my wedding cd from you, I skimmed over the contract & it says that my cd should be ready now. When can I pick it up from you? I’ll be in your area on Thursday/Friday, does that work? Or will you mail it to me? Thanks again! Ashco :)”
Something similar to that, its friendly & reminds them that they ARE under contract. Remember to be nice!
Post # 13
Yeah, if you didn’t have a contract regarding turn around time, I’d tell you that usually photos take quite a while and to just give it some time. However, since your contract says 30 days, they are in breach and you need to say something. Yes you’ve already paid, but you have a CONTRACT. If she doesn’t hold up her end, you have recourse. So send a friendly email, make it clear that you want your photos and that you know she breached the contract, and see what happens. Let us know!