I've lost confidence in the Day-Of Coordinator- Is this reaction overboard?

posted 2 years ago in Venue
Post # 2
Hostess
9907 posts
Buzzing Beekeeper
  • Wedding: May 2014

wvlefty:  I would definitely be contacting the manager on that one.  We had a few hiccups with vendors but nothing like that and they were all perfect day of.  I am 100% certain that the reason our day was perfect is that our vendors and DOC were phenomenal.  I think you are totally within your rights to go to the manager and let him know your concerns about ‘C’

Post # 3
Member
1893 posts
Buzzing bee
  • Wedding: September 2014 - Dallas, TX

wvlefty:  Wow that sucks. I would definitely ask the manager to step in and if they won’t do that, I would either find a different venue or hire my own DOC to replace her. It’s extra money, but personally I’ve heard that the only thing worse than having no DOC is having a bad one, which C clearly is. You don’t need to be worrying about planning this wedding and having to babysit an incompentent DOC.

Post # 4
Member
1500 posts
Bumble bee
  • Wedding: August 2013

I would hire my own DOC. You can never really trust a venue’s DOC to do anything other than look out for the venue. They’re not being paid to look out for you. Only independent DOCs are here to take care of your wedding.

  • This reply was modified 2 years, 2 months ago by  melonseeds.
Post # 5
Member
238 posts
Helper bee
  • Wedding: March 2015 - City Winery New York, NY

wvlefty:  Ugh, how frustrating! I think you are well within your rights to ask the manager to step in. If I were in your shoes (and there was room for the cost), I would also hire my own Day of Coordinator as a back up. This woman, C, sounds completely incompetent and I’m sorry you’re having to deal with it.

Post # 6
Member
2873 posts
Sugar bee
  • Wedding: May 2014

I would at least go to the manager and tell him what is going on.  Our orignal coordinator at our venue was awful, but we loved the venue and it was the only one we liked that was available on our date, so we went with it.  About three months later she left, and our new amazing coordinator started.  My mom knew the owner and told her about how much we liked the new one compared to the old one.  The owner told her that she heard that a lot after they let the old coordinator go.  The owner really wished people would have told her how bad the coordinator was earlier because they would have probably let her go sooner. 

Post # 7
Member
1634 posts
Bumble bee

 

wvlefty: This sounds a lot like what happened with ours, we booked our venue with the coordinator who had been there 10+ years, and during our 1 year of planning they hired and fired 3 coordinators. It was a mess, and no one knew what was going on. I actaully did put together an email detailing EVERYTHING, so i could stop stressing about it. If someone new came along, I could just forward them the info. I would absolutely not hesitate to contact the manager – this woman isnt doing a good job, and you need someone who will! Hopefully he can step in and do a good job for you two.

Post # 8
Member
360 posts
Helper bee
  • Wedding: September 2012

We had a very similar thing happen except it was two weeks before the wedding.  We ended up having a very long, extremely stressful meeting where we essentially had to re-plan and confirm every. single. thing. because the new coordinator, I don’t know, just didn’t feel like reading and absorbing our notes?  She had all the prior notes there in front of her – she just never bothered with any of it.  It was awful.  We also never, ever would have booked our venue if she would have been the person we met initially.

I second what some others have said.  Definitely talk to the manager – her inattention is incredibly concerning.  If you don’t get satisfaction from that and can’t/don’t want to change venues, hire an independent coordinator.  Our coordinator saved on butts on so many things and our wedding day would have had so many problems if she wouldn’t have been there to pick up on all the errors/double-check everything.

Post # 9
Member
2203 posts
Buzzing bee
  • Wedding: June 2017

I would contact the manager and relay your problems And consider hiring a DOC not from the venue, if you truly need one.

Just to give perspective though, the fact that she doean’t have a copy if your contract(s) isn’t her fault, it’s J’s. Your contract was completed before C took over. Copies should have been made prior to that.

Post # 10
Member
716 posts
Busy bee

I think you are totally justified in speaking to the manager. 

Unfortunately, change in circumstances and policies in a risk you take when booking a year in advance, except with respect to anything that is explicitly stated in your contract.

Nevertheless, you are certainly justified in complaining to the manager.

Post # 14
Member
2873 posts
Sugar bee
  • Wedding: May 2014

 

Apple_Blossom:  I would go 50/50 on to who’s fault it is.  It is possible that J left everything, and C never picked it up, or it’s possible J left nothing.  No way for OP to know one way or another.  I would still think it would be C’s responsiblity to either ask OP for the contract the moment she got there, or find it from the managment who should have a contract copy.

Post # 15
Member
145 posts
Blushing bee

I agree with all previous comments in going to the manager about her behaviour but I also just want to point one thing out, that someone else already did.  The venue coordinator is only there to sell the venue to the client.  This one clearly isn’t that bright but that is their job.  When it comes down to the nitty gritty things, they honestly NEVER seem to care because they have a million other things and weddings on their minds.  They usually always leave halfway through your reception too because they’ve been there already for 12 hours setting up the dinner and whatnot so they leave once their job is complete, in their eyes.

Its not too late to hire your own DOC and they’ll take care of all the things you’re expecting from the venue coordinator and they will get back to you always because that is what you hire them for… in a perfect world, the venue coordinators would be as perfect as DOC’s you hire but until that day comes, us brides have to be proactive and hire the real pros to help us out.

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