- 8 years ago
- Wedding: July 2011
I have always known that I would order my BM dresses from J Crew. I love pretty much every dress I have ever clicked across on their website. Plus, they have such a great collection for each style/fabric that BMs really can pick a dress that they love and the wedding party still looks put together. Their wedding specialist, Ashley Swanson, was also unbelievably responsive when I signed up for their wedding information and she even threw in a few swatches for me when they sent my packet. Not only did the packet have a great checklist, but a measuring tape! But here is the really amazing part: One of the dresses that was loved went on FINAL SALE. No refunds, no returns. This was a problem because the BMs haven’t even tried them on. I debated for a bit and then sent her a message with my dilemma. While waiting for a response, I ordered them and crossed my fingers that someone was looking out for me. The next day I had this message:
I’ll be happy to waive the Final Sale policy for your bridesmaids.
Once they place their orders, please have them email me with their order numbers. That way, I can properly notate the orders to allow any returns or exchanges that they may need within 60 days.
I’ll be happy to further assist you.
That is real customer service and a wedding oriented business destined to make a bride happy! I thought I would share because these are stressful times and this was a big risk. And that e-mail was a huge weight off my shoulders. As big as J Crew is, they still made me feel like I was the only bride they were working with!