James Allen wants me to send my ring to get inspected & fixed. Hyperventilating!

posted 2 years ago in Rings
Post # 2
84 posts
Worker bee
  • Wedding: April 2016

I know 2 weeks seem a lot when you just got it but you’ll have this ring for a lifetime. Your fiance spent so much money on it and it should be nothing less than perfect. In my opinion, if you don’t send it, you’ll regret it forever knowing you could have fixed it and didn’t. I’m sure the jewelers know what they’re doing. Good luck!

Post # 3
1055 posts
Bumble bee
  • Wedding: December 2014 - Loft

MsDub:  Soooo you post becuase there is something wrong with your ring, then you find a way to fix it and instead of being relieved this causes you more stress? Just think about that for a second. This is good. This means they are addressing your concerns. Don’t be nervous. I would hate to be without my ring for 2 weeks too, but ultimately this will lead to resolution for you.

Post # 4
7119 posts
Busy Beekeeper
  • Wedding: June 2015

MsDub:  document it as it is now and then send it in. it’s a lifetime thing so you want it to be right. 

Post # 5
5935 posts
Bee Keeper
  • Wedding: October 2013

The spot on that diamond is not going to just magically stop bothering you. Send it in so they can replace it. I’m sure nothing will happen to the setting and if it does, I’m sure they’ll replace that too if they can’t fix it. It sounds like they have great customer service.

Post # 6
1517 posts
Bumble bee
  • Wedding: February 2012

It is so important that you get the ring in to JA so they can do the right thing. If they make it worse, they will fix that too – although I doubt you’ll be faced with that situation.

The black spot in your diamond is very noticeable in the picture you just put up. I know it’s scary and you don’t want to part with it, but it’s not going to get any better.

Your ring is absolutely gorgeous and there is no way you should have to put up with this imperfection. You’ve got a high-end ring and you should be able to enjoy it without the dark spot staring back at you. ((hugs))

Post # 7
2782 posts
Sugar bee
  • Wedding: November 2013

MsDub:  When I noticed the imperfections in my ring, the place we bought it from offered to have me send it in and have it fixed.  I took it to a local jeweler- who happened to be an old family friend and asked for advice.

He most jewelry- to some degree is handmade.  Hands don’t make perfect.  

Other Bees- when I asked about my ring, pointed out it could come back worse IMO, but better in the jeweler’s opinion.  


I know that your ring is new- but I’d weight the pros and cons heavily before I sent it in again.

Hard to believe, but after a while, you learn your imperfections are unique, and you get over them all together.

Post # 8
1622 posts
Bumble bee
  • Wedding: October 2014 - Cape May

Get it inspected before the 60 days is up. Otherwise you will be without an option and JA will not comply after the deadline. At least this time it’s covered. If anything  comes back wrong after then address it with JA immediately. 

Post # 9
2791 posts
Sugar bee
  • Wedding: May 2015 - Walnut Hill Bed & Breakfast

Make sure the ring is insured and just send it in to be repaired. Relax.  Get a temporary stand-in cz ring to wear or a plain band while it’s getting fixed.

Post # 10
1168 posts
Bumble bee

I agree with PPs. The darker halos Diamond isn’t going to stop bothering you. This is a lifetime piece of jewelry and it should be as close to perfect as possible, especially when it’s brand new. I say send it in, 2 weeks is a long wait but once it is back it will be fixed and it won’t bother you any longer. 


As far as it being fixed correctly, I’m sure JA will do a stellar job and it won’t compromise the integrity of the metal or diamonds. They have amazing customer service and quality jewelry. 

Post # 11
2580 posts
Sugar bee
  • Wedding: April 2006

Why not bring it to a local jeweler by you who can repair while you wait. Let them look at it and see what’s wrong, and how much to fix. If it’s cheap enough, just pay for them to fix it as you wait and watch them? If not, than send it in? That’s what I would do…. I like being there to watch my ring as it’s being repaired and all… 


  • This reply was modified 2 years ago by  .
Post # 12
689 posts
Busy bee

I agree send it back and have it repaired. you will have this ring forever, two weeks of waiting is not the same as a lifetime of looking at something that bothers you 

Post # 13
6440 posts
Bee Keeper

If the “flaw” bothers you so much, you should just send it out so you have some closure. On the other hand, I think the ring looks lovely and would be ok with just keeping it as is.

Post # 14
1171 posts
Bumble bee

Send it in. You should not compromise and you are bothered by it and so would I be. They have a great reputation and won’t want an unhappy customer (Especially a customer who posts about their products).  They now know you are discriminating and that’s a good thing. They should be extra careful to get it perfect for you I’m sure. The two weeks will fly. Treat your hands to extra cream and lotions to get it ring ready in the meantime 😉

good luck and congratulations! It’s gorgeous and it should not have that dark spot. 

Post # 15
462 posts
Helper bee
  • Wedding: December 2014

My ring is from JA and they have wonderful customer service. My ring had to be delayed for awhile because it had a flaw and they did multiple quality controls. I love it and it was worth the wait.

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