Post # 1
I know I’ve been obsessing over my ring. Please don’t make unnecessary comments. I’m just seeking advice from Bees who wants to help. I had opened a board about an imperfection on my ring yesterday. Here is a link to my previous board:
I’ve chatted with Rhoda at JA regarding my concerns. She says that what I’m seeing is not normal & that she recommends me to send it in & have it inspected & fixed since I’m within my 60 days. I’m really nervous because the whole process takes 2 weeks! That is a long time! But I’m paranoid that when it comes back, the ring may have other problems because it’s platinum. I’ve had jewellery repaired before by other jewellers & it seems to make the situation worse sometimes. My fiance says if I’m so bothered just to send it in & have them fix it. Have any Bees sent their precious ring to JA for repairs? Especially something similar to mines, removing & replacing a diamond in a platinum halo? Did it come out better than you expected or worse? Or should I just accept it like other Bees suggested in my previous board because I may not notice it or care in the future? Only in certain lightings & angles that I see this diamond go dark & of course in better lighting it’s gone or when I flip the ring. I’m trying to figure out if it’s because of the angle of how the diamond is set or maybe because it has a bit more metal around it. There is a rim of metal on the outer part of the halo that sits a bit higher on that diamond than others & it’s a corner diamond where it has one of the center prong by it that causes a dark shadow that light can’t go through on either directions unless I flip that diamond to the other side. JA is willing to inspect it for me but I’m not sure if I want to part from it that long. Sorry for ranting. I truly appreciate any feedback. Here is a picture I took today:
I apologize for my pink hand
Post # 2
I know 2 weeks seem a lot when you just got it but you’ll have this ring for a lifetime. Your fiance spent so much money on it and it should be nothing less than perfect. In my opinion, if you don’t send it, you’ll regret it forever knowing you could have fixed it and didn’t. I’m sure the jewelers know what they’re doing. Good luck!
Post # 3
- Wedding: December 2014 - Loft
MsDub: Soooo you post becuase there is something wrong with your ring, then you find a way to fix it and instead of being relieved this causes you more stress? Just think about that for a second. This is good. This means they are addressing your concerns. Don’t be nervous. I would hate to be without my ring for 2 weeks too, but ultimately this will lead to resolution for you.
Post # 4
MsDub: document it as it is now and then send it in. it’s a lifetime thing so you want it to be right.
Post # 5
The spot on that diamond is not going to just magically stop bothering you. Send it in so they can replace it. I’m sure nothing will happen to the setting and if it does, I’m sure they’ll replace that too if they can’t fix it. It sounds like they have great customer service.
Post # 6
It is so important that you get the ring in to JA so they can do the right thing. If they make it worse, they will fix that too – although I doubt you’ll be faced with that situation.
The black spot in your diamond is very noticeable in the picture you just put up. I know it’s scary and you don’t want to part with it, but it’s not going to get any better.
Your ring is absolutely gorgeous and there is no way you should have to put up with this imperfection. You’ve got a high-end ring and you should be able to enjoy it without the dark spot staring back at you. ((hugs))
Post # 7
MsDub: When I noticed the imperfections in my ring, the place we bought it from offered to have me send it in and have it fixed. I took it to a local jeweler- who happened to be an old family friend and asked for advice.
He most jewelry- to some degree is handmade. Hands don’t make perfect.
Other Bees- when I asked about my ring, pointed out it could come back worse IMO, but better in the jeweler’s opinion.
I know that your ring is new- but I’d weight the pros and cons heavily before I sent it in again.
Hard to believe, but after a while, you learn your imperfections are unique, and you get over them all together.
Post # 8
- Wedding: October 2014 - Cape May
Get it inspected before the 60 days is up. Otherwise you will be without an option and JA will not comply after the deadline. At least this time it’s covered. If anything comes back wrong after then address it with JA immediately.
Post # 9
- Wedding: May 2015 - Walnut Hill Bed & Breakfast
Make sure the ring is insured and just send it in to be repaired. Relax. Get a temporary stand-in cz ring to wear or a plain band while it’s getting fixed.
Post # 10
I agree with PPs. The darker halos Diamond isn’t going to stop bothering you. This is a lifetime piece of jewelry and it should be as close to perfect as possible, especially when it’s brand new. I say send it in, 2 weeks is a long wait but once it is back it will be fixed and it won’t bother you any longer.
As far as it being fixed correctly, I’m sure JA will do a stellar job and it won’t compromise the integrity of the metal or diamonds. They have amazing customer service and quality jewelry.
Post # 11
Why not bring it to a local jeweler by you who can repair while you wait. Let them look at it and see what’s wrong, and how much to fix. If it’s cheap enough, just pay for them to fix it as you wait and watch them? If not, than send it in? That’s what I would do…. I like being there to watch my ring as it’s being repaired and all…
Post # 12
I agree send it back and have it repaired. you will have this ring forever, two weeks of waiting is not the same as a lifetime of looking at something that bothers you
Post # 13
If the “flaw” bothers you so much, you should just send it out so you have some closure. On the other hand, I think the ring looks lovely and would be ok with just keeping it as is.
Post # 14
Send it in. You should not compromise and you are bothered by it and so would I be. They have a great reputation and won’t want an unhappy customer (Especially a customer who posts about their products). They now know you are discriminating and that’s a good thing. They should be extra careful to get it perfect for you I’m sure. The two weeks will fly. Treat your hands to extra cream and lotions to get it ring ready in the meantime 😉
good luck and congratulations! It’s gorgeous and it should not have that dark spot.
Post # 15
My ring is from JA and they have wonderful customer service. My ring had to be delayed for awhile because it had a flaw and they did multiple quality controls. I love it and it was worth the wait.