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So I was told I needed to replace my stone and the head of my ring by Jareds... I don't really get why the head but they said it had a "display head". I also special ordered my ring so why would it come in with a display head? and why wouldn't you have changed it before I picked it up after waiting 4-5 months? After 2 weeks of having my ring 2 diamonds cracked which is fine but annoying considering I waited 4 months for the ring to even get here. So of course that needed to be fixed which took another 1-2 weeks. Everytime I go in I get the run around and I personally don't trust them at all in caring for one of my most precious memories from my FI. They are rude and never do what you bring your ring in for. They tried telling me the diamonds weren't cracked when I could see it with my naked eye!
So since I needed my main stone replaced I was VERY on edge about having to go back to them ... I have to if I want to keep my warranty. I made it VERY known I did NOT want my stone to sit any higher. I have very tiny hands and actually picked a smaller stone so it would sit lower. They reassured me over and over again that my ring would look the same as when I left it... or I wouldn't have let them work on it at all.
Fast forward to me picking up the new horrible version of my ring that is 4-5 times higher than my original! I was in tears. It was a disaster! And the worst part is deep down I KNEW it would happen. They are now telling me I need to have a even smaller stone in my ring... which is fine but they said I won't be able to get my ring back to where it was because of the head. I don't get why it has been there since I got it that you can't get it back to it's original position?! I just want my ring, not the twisted version they made it to be. I'm not sure what to do if they can't get it back. I'm scared to death to walk into the store in fears I will be in tears again. I feel like the sold us a different head just for the money and KNEW they wouldn't be able to place it right.
And the saddest part is I am so resentful of this ring now when I know I should be at them. The whole expierence has been horrible and I'm on the borderline of if I even want to keep it. I don't want to say something like that to my FI because it would kill him but I've been the one dealing with this store and given the run around every visit. I'm just tired of being upset about my ring after a year of engagement... it's just one thing after another.
Thanks for listening bees... Just upset :/
Oh wow. I'm so sorry this happened to you. I'd make a big deal out of this and just force them to take my ring back and give me my money back. They totally scammed you... I'm so sorry places like this exist!
Jared's is horrible. My ring is from them, and we bought it off the floor so it did come with a "display head" which had to be replaced. However, I absolutely did not trust them with any repairs or technical work on my ring. I didn't even buy the warranty because I knew I'd never let them touch my ring again.
I would take your ring elsewhere, to a local, private jeweler and explain the problem and see what they can do. There's no reason I can think of that they wouldn't be able to get the new head back in the same place it was originally. It sounds to me like they set it so high up and are lying to you about needing a new, smaller stone because they want you to buy another diamond off of them. Different heads are designed differently, so it might be true that you can't get the stone to sit any lower in the new head that they put on there (i.e. they might have given you a "tall" head, whereas before you had a "regular" or "low" head), but if you have your new jeweler put a regular/low head on it it should sit lower.
Definitely DO NOT trust Jared's jewelers. Do a search for your area to find a private jeweler with good reviews and take it there. Don't worry about your Jared's warranty. Take out an insurance policy on your ring if you're worried about it being lost or ruined, but don't worry about any kind of warranty.
Your info says you're in PA -- any chance you're near Pittsburgh? I can PM you the name and phone number of my jeweler, they do amazing work and they'll take care of you for sure.
Do you have pictures of your ring with the old head vs. the new head?
@squeak: I tried to see if I could return it and they said it was too late to do that :/ I even wrote a complaint online and they won't do anything except tell me the rudeness has been confronted... but they are still rude.
@Kant: I don't have a picture of the after... I was far to upset to think about it but I will take one if it's horrible again tonight! That's a good idea. I'll attach a picture of the before so you can see how low it was.
We are only worried about the warranty since it has already had broken diamonds and needed replating within 5 months of getting it! I'm actually closer to Baltimore. I live by York Co. or I would def go to where you suggest!
I just don't know how much repairs will cost in the future which worries me.
I just want it all back to the same again... it just doesn't look like what my FI gave me. I just told him if it isn't right I'm going to take the ring somewhere else and get rid of the warranty.
I literally and scared to walk in there tonight and my FI works a lot and can't go with me :/
@JRL2012: So what if you cry? I say go in and make a scene. It wouldn't be very good for business if all their customers saw them being jerks to a sobbing bride, now would it? ;)
Take in your photo, show it to them and tell them, "You managed to set this stone in a low setting before, there is no reason why you can't do it again. MAKE IT HAPPEN."
And with any future dealings with them, get all the details in writing so that it's not just your word against theirs.
@linguo42: Good point! lol a crying bride is never good. I never thought of it like that haha.
I've even contacted over the internet to complain and no one will budge... teh whole company is made up of jerks! I also do have most things via email when I sent the complaint.
I'm so sorry. :( I would make a scene too. I would continually ask to speak to the next person in charge, I would write reviews, I would contact anyone with the word "president" in their title. Photos and the saved emails copied.
And I know how that sounds, but I worked in customer service for years. And maybe it's just because I did it, but in your shoes I'd be burned up too..
@atalante: I'm going to have too... it seems like being nice about it really isn't getting me anywhere :/
@JRL2012: One thing I've found works for other situations... emphasize the things that you were happy with (if anything) and/or how shocked you are that your experience hasn't measured up with the standard that ____ company is so well known for. Even if it's stretching the truth a bit. I've found that framing a complaint against a company's reputation, etc, sometimes produces more results. If that makes sense.
ETA - for example... "I've repeatedly heard about Jared's excellence and committment to fine jewelry, and I know that's why my FI trusted this big purchase to you. I was really happy with the profile of my ring before this happened, but since it's changed, I've found the ring fits very differently on my hand. I'm sincerely surprised at the reception my concern has gotten, because I know Jared's has a real commitment to customer service blah blah blah."
Unless that;s what you've done, and if so... cue the scene!
@atalante: I'm going to copy and paste that haha That might work!
so sorry to hear this has happened to you, they ruined my ring also... and i have sent it back numerous times still comes back looking like before and with a new problem like a diamond loose or missing in general. All they can tell me is "well atleast 3 of the 4 sides are still good" or we will order a new one if its approved but they dont seem to realize us ladies have a connection with the ring we were purposed to with. they are not good to deal with and seem to have no sympathy sadly it seems like their customers are nothing but a number! hope everything works out and you get your ring back to the way it was before!
@JRL2012: Oh no, I'm so sorry! I've never heard any good stories about Jared's; I'm sort of surprised they're still in business. When you go back, definitely go straight to the manager, bring any pictures you have of the before and afters, and calmly explain how dissatisfied you are, they destroyed the ring you loved, and so on and so on. Lay it on as thick as you can! Hopefully they'll be able to fix it for you, or at least try to remedy the situation!
How did they crack a diamond? Diamonds are the hardest thing on earth you would have to do something crazy to crack it. I would go to a local jewler with a good rep and have them fix it because they are doing something shady. My dad is a jewler and i have never heard of him or anyone cracking a diamond and all the stuff they are saying sounds like BS.
@JRL2012: Aw okay I interpreted "PA Wedding in MD" as "I live in PA, my wedding is in MD" :P sorry about that.
Your ring has a halo which could potentially make fitting a prong head in there more difficult, but still, if it was done once it can be done again. If/when you go back (it sounds like you're going back tonight? Good luck!) take the picture of your original ring and tell them that's what you want. Take a picture of your new setting before you go so that you have documentation of what they did to it to compare with how it was. That way if they can't/don't do what you want this time, you have before/after pictures of your ring to show when you talk to the higher-ups.
Also it sounds like you've done most of your complaining/reaching out via email -- definitely get on the horn and speak to a real person. In my experience, complaints via email are easy for companies to ignore, but if they have someone on the phone to them every day until they do something about it, that really lights a fire under their asses. Get the names and direct contact numbers of everyone you talk to, even if it's just a customer service rep at an 800 number. You need to create a "paper trail" and be able to cite who told you what, so that everyone can be held accountable, and so the company will be able to check with their employees if need be so they know you're not just making stuff up.
I hope you're able to get this fixed!
This is NOT acceptable. Totally make a scene, threaten to contact newspapers, television stations, the BBB etc. Put on the best performance of your life because this is bullshit. Take a friend with you if you need extra support. You know...the friend that has no filter and can be embarassing sometimes-we all have one. That friend will be perfect. I'm so sorry you are going throught this. I would be LIVID!
I don't normally advocate making a scene, but this time it might be warrented. Just make sure to wait until the Saturday or Sunday before Valentine's day, when they are busy. Just be the distraught bride who so desperately wants to be able to wear the same ring that her future husband gave her.
UGGH! I am sooo sorry to hear about this! I hope you get the ring right, and that one day this will be a distant memory. *hugs* and keep us posted!
@Kant: I have my wedding ring and e ring plus some earrings from Jarred and never had an issue with any of them. Just like anything a place is subjective to your opinion. I would purchase from them again. Just saying...
@JRL2012: Just a thought.... is there another Jareds in your area (or within acceptable driving distance) that you could take your ring to? You might get better service at aonther location. The attitude of the manager can make all the differnce in how the associates deal with customers. I worked at Victoria's Secret for a while and my manager was dishonest and pressured us to be misleading/dishonest (it was a matter of opinion on which it was), and after talking to people in other stores I realized that associates interact with customers based on how their managers handle situations. Our store handled things like returns alot differently (super strict) then other stores because our manager was more concerned with the bottom line (and returns hurt the store number) versus other stores that focused more on making customers as happy as possible.
Thank You everyone for your support. I actually picked up my ring and it was worse than before. I've been crying all night. On the side of my ring it looks like they ran it across sand paper... I have engraving on the side... And it looks tarnished and dirty from it. I tried to clean it but it isn't coming off or doing any good. The stone they put in is TINY! There is a huge gap between my halo and my diamond. And when I say HUGE I mean like a crater!
I tried asking the manager why and he basically made it sound like I'm just not happy with my ring in general and that what I want can't be done... But I had it!!! It was perfect!!!! Everything about my ring was just what I wanted and now it's crap!. I don't know what to do. My bridal shower is next weekend and the wedding in less than 2 months! I don't know of the side can even be fixed at this point and I have no idea how they even did that! I'm thinking about just trying to sell it and start over... Since they won't take it back. I'm just too upset to process what to do next.
My FI is going to call tomorrow but I feel like they are going to say they will fix it again and who knows what it will coming back looking like again...
1- I think that it is time to contact the BBB
2- Take as many photos as you can for evidence
3- Start rating them on all the different sites across the internet. It might not help get your ring fixed but it will help you to feel vindacted. While it can be time consuming (you can write one review and just posted it to all the different sites) by letting people know that they do not stand behind their craftmanship and that they treat customers like crap after a purchase is important.
4- Keep calling customer service, and insist on talking to as many different supervisors as possible. Some one might actually understand what being in "customer service" is about and be wiling to help you.
5- If you want to get a new ring, go ahead, but you will not get alot for the one you have (my best friend is trying to sell her e-ring, and she can't even get enough to pay off the remaining balance for her ring, she financed it in her name because of his credit issues, and when they broke up he quit paying it back and she is trying to keep it from hurting her credit....) Just remember that it is the commitment that is important and the ring is a symbol. With all these negative feelings it might be best to cut losses, and in time revisit getting a new ring. People get married without engagement rings, if you aren't wearing one on your wedding day you can just look at your beautiful wedding band and remember that it means he loves you very much.
P.S. I am SOOOOOOOO sorry that you are going through this. I can't even imagine. I really hope you find a solution that can make you happy.
@JRL2012: Oh my gosh, my stomach literally did flip-flops when I read this. I am so so sorry D:
I agree you should take as many pictures as you can for evidence, and bring in the BBB or higher-ups in Jared's company. Get the phone number of the District Manager of your Jared's, then talk to him/her, send the photos, get his/her boss's number, call them & send photos, and so on and so forth until you're at the top of the food chain. I wouldn't sell the ring just yet because they may refund your money or replace it eventually once you talk to the right people and make enough of a scene.
Also, yes, I would absolutely go to the store, yell, cry, scream, anything, with your FI there to back you up. Take the pictures of your ring before, show them what you have now, and demand to know why it can't be done again. This is totally unacceptable. Putting a stone in the wrong setting is one thing, but scratching up your ring, especially one that has ENGRAVING and can't just be polished smooth again, is absolutely not okay in any way.
In the meantime I would also still take it to another jeweler to see if they can salvage it. Try and find one that specializes in jewelry repair/custom pieces, because they'll know more about the physical makings of a ring than a place that just sells off the rack jewelry and all they do is set stones into prongs all day. They may be able to polish the scratches out and re-engrave it, and they'll probably be able to polish and re-dip the tarnished (or whatever it is) parts as well.
Good luck again, please keep us updated. I really hope this all works out okay for you /: *hugs* in the meantime.
I beg you NOT to go back to Jared's and to g to a local family jeweler. Jared's is a crapfest and I have never heard anything but horror stories about them as far as actual work goes. I'm so sorry this is happening to you!
I definitely agree that with Jared's, every place is different. There is one around me that my FI will not go to, but the one we actually got my ring from is amazing! I got my ring back in 10 minutes. I really hope this gets worked out and I am sorry they are giving you such a hard time. I hope they don't mess up your ring anymore than they already have.
I really feel great to have such support on here with all the bee's.Thank you so much :)
@Duchess Lena: & @Kant: My FI and I took pictures last night. He keeps saying the ring is ruined because you can't fix the engraving... He thinks they actually broke it where it's all scratched since there's a indent in it as well. It literally looks like they took a torch to that area... when I thought it was scratched it is actually just kinda melted.
We will be calling the BBB after he talks to them today. I told him I refuse to give them my ring one more time. He wants a whole different setting! But I just want mine back to the same so I have no clue. I'm very found of keeping memories and the fact that I feel like I can't hold onto this one is killing me.
Luckily this ring is paid off but I'm so picky I can't imagine getting rid of it even though I don't want to wear it now... weird feelings I guess.
I will keep you posted on what happens... Hopefully something happens soon
@tonights: Jareds had bad reviews around here but when I first went in they seemed great... after we spent to money they no longer cared. I will be going to a jeweler I looked up last night depending on what they tell my FI today. Jareds will never touch my ring ever again.
@FutureBaker: I'm glad you had a great expierence! I would hate for this to happen to anyone else. And it's true maybe a different one would do a better job... I just would be so scared it would happen again so I won't take the risk :/ It's funny because right after I bought my ring the managment changed and I think that may be the main problem... that and the jeweler seriously did some damage this time... But the customer service part has to be management. I feel like they don't know what they are talking about.
Forgive me if this has already been said, but why not call corporate Jared's, and see if they can do something about it? Bring out the tears, and be the distraught bride if needed, but if they knew that these people were putting the company in a bad light, then maybe they would be more apt to do somethinga bout it. I agree that you should stress their reputation and how they are going against it, as a previous poster said.
I do know one thing - a crying bride is sometimes the only way to get things done!! Good luck :)
@MrsSl82be: I did do the tears and such last night... because I couldn't control it. But they were still jerks. I will have to call based on what they tell my FI today. I do plan on posting on every site possible to warn other people... another bee mentioned this and it might help me feel vindicated a little as well.
They won't offer you some sort of comensation, or take the ring back all together and give you a new one? I know that you want that specific ring, but it sounds like its ruined. I'm sorry if I missed this, but how can they just put in a smaller diamond? I mean, thats money right there. You can't just take a bigger diamond and put in a smaller one, thats theft.
What's a 'display head'? And I think someone already said this but HOW does a diamond crack?? They're super hard, right?
@allergicbee: I do have a after photo. But it's at home on my camera. My FI wants to send it to them and the BBB.
@Cash000: We had to pay for the diamonds that we have put in and return what didn't work. They kept telling me if we did this or that than the ring would look they way it did... nothing has worked. So they didn't steal money. But they don't want to do anything like return or exchange... since it's past 30 days... but they are the ones who ruined it so I don't get it.
@ItsPronounced_ABear: I have no idea what the difference between and display head is... I think they just wanted to get more money honestly. I also have no idea how diamonds crack. It was a few side ones too. When I got it back from being sized they were like that.
@ItsPronounced_ABear: I think the "display prongs" are just the prongs that are on the ring when you see it in the case; they're not meant for longevity, because they'll most likely have to be replaced anyway to accomodate whatever stone the buyer puts in it. Prongs are made very specifically for different stone shapes and sizes. They just put the "display prongs" in so that the buyers can envision the ring better, and so the jewelers can balance different stones in them to show the buyer what different shapes/sizes stones will look like with that ring. Without the display prongs there wouldn't be any way of seeing that.
That said, I'm not a jeweler so I could be just talking out my ass, haha, but that is what I gathered from doing a whole lot of ring shopping before getting engaged :)
@JRL2012: Of course because it would be a different person doing the work on the ring, but I seriously can't blame you for not wanting to go back! If I had a bad experience, I wouldn't want to go there either! I hope they do something for you!
@Kant: Here's my thing though... if it was than why wasn't it changed before now? Before I even picked the ring up? It makes no sense to me
@FutureBaker: I second this. The Jared we got my ring from is amazing.... very personal and fast and good quality. I guess it's hit or miss though, kind of like david's bridal.
@JRL2012: this sounds terrible. i didn't read all pp but i got to the part about your new diamond it TINY. the first thing that comes to mind is price difference. i hope the quality of the new stone is far better if they just switched it out for a much smaller stone or they should be refunding the difference on the size variance of the stones.
if this was me, i would get them to put the better stone back in, and trade it for something that is just perfect for you the way it is. no changes needed. i know this may upset your FI but i am pretty sure he just wants you to be happy. go to a different jared's location though. it would be well worth it.
good luck
@SimplyChic11: Same here! They even cleaned my Moms necklace (not from Jareds) for free while we were there yesterday. But, each store comes with different management/technicans... so I guess it's hit or miss. But, we've been very happy with Jareds.
Nonetheless, I'm sorry this is happening to you. Sounds like they need some employee changes there along with new diamond techs.
WOW, I have heard bad things about Jared's before (we don't have one here so I can't speak from experience) but this is HORRIBLE!! I have never heard of a 'display head' personally, I know myself and other people who have walked into jewelry stores, purchased engagement rings and walked away with them, end of story. I don't quite understand what that part means, but here's what I would do.
Contact EVERYONE, local news and media, ads on craigslist, BBB, attorney general, every single person listed as a manager or above at Jared's and demand your money back. Get an appraisal from somewhere else first. The only reason it's past the time you'd be able to return it is because they've had it for so long. If they won't do that, demand your larger (and possibly more valuable) diamond be returned to you, and take the whole package to another jeweler to see what they can do. Maybe you can trade it in?
As for the questions about diamonds cracking, from what I understand they are a very hard but brittle stone, so a crack is actually more likely than a scratch (though I could be wrong). That being said, the diamond currently sitting on my right hand has been worn every single day for almost 9 years, and I am a total klutz, with no cracks or other stone damamge. Having it for a few weeks / months shouldn't be enough time to crack 2 different stones unless they were already damaged when you got them. I could be wrong, but that seems off to be.
@MerryWidow: The whole situation seems off to me... I feel like they just want more money. I've actually looked up getting different rings just in case... and they aren't from Jareds haha
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