jasmine's bridal service uncontactable?

posted 1 year ago in Dress
Member
1116 posts
Bumble bee

Which dress! ? I found my dream sottero gown online today too, its the Lorelei dress! i was afraid to order online, but the seller responded right away and answered all my questions. Maybe  the people at Jasmine are only available on certain days? You figure if they want to sell a dress they’d answer! Just try again tommrrow, good luck!!

Member
245 posts
Helper bee

They are approaching the lunar new year (big holiday in Asia) and are bogged down with orders – I think they said they aren’t taking any new orders until after new years.

Member
245 posts
Helper bee

@uphoric:  Here’s what they posted in another thread:

Hi all,

We are not taking any new orders for the final week before our work shop closes on Feb. 3, because we need to focus all of our resources on getting existing urgent orders shipped.  Lately, there has been more urgent new orders than we can handle while maintaining good service to our existing clients.  So the phone service, Live Chat, and Facebook service are all currently shut down, until Feb. 3.  We will be back serving new customers starting Feb. 3.  Sorry for the inconvenience but we can’t afford to miss any wedding deadlines for our existing clients.

Member
170 posts
Blushing bee

Yeah, they’re taking a couple of weeks to get back to people, so you’ll just have to be patient. I know you’re anxious, but you’ve still got time. I’m also waiting to hear back, and my wedding a couple of months before yours, so I understand…

Member
182 posts
Blushing bee

I heard they take a month off for the Lunar new year so production would kick in full gear from March

Member
1313 posts
Bumble bee

@uphoric:  From what I understand James will start looking at new orders after the 3rd of February. They want to get as many dresses finished as possible before everything closes down.

Member
1116 posts
Bumble bee

I love the Giovanna dress! I’ve never liked halters, they make me feel confined lol. But, they are both very beautiful and the corset tie on both really makes for a cute detail! 

Member
1313 posts
Bumble bee

@uphoric:  Don’t stress you have heaps of time and James is lovely to deal with.

Member
1313 posts
Bumble bee

@uphoric:  My daughter got the VW Gemma for the ceromony, the MS Paris for the reception and a going away dress, 5 bridesmaid dresses & 2 flower girl dresses all from Jasmine’s. Very happy with all of them, the quality is excellent.

I have posted them on the main JBS thread.

Member
9143 posts
Buzzing Beekeeper

Chinese New Year!  The factories all basically shut down for the month, I’ve been told!

Member
245 posts
Helper bee

@uphoric:  My wedding is also in October and I wasn’t planning to contact them until May or June – James said somewhere that the summer is their slow season so it’s easier to order things and get them on time or earlier if you need to.

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