catering drama continued ... what to do?
more by TheEditrix
father-daughter dance -- what's your song?
Yaaaaay!  I finally found a venue!
more in Reception
Unique Reception Ideas?
Anyone Else as Crazy as I am?
more in Boards
Cocktail Hour Music Question

Jekyll and Hyde caterer ... should I complain?

posted 2 years ago in Reception
  •  
    1.
    Member
    135 posts
    Blushing bee
    TheEditrix    10/17/2009   Bethesda, MD

    So. I got married October 17 and it was amazing! Enchanting! Emotional! Beautiful! Everything I could've ever wanted. I couldn't have asked for a better day or a better husband or a better anything.

    Now we're back from the honeymoon and asking our friends to "fill in the details" on things we missed. And one thing seems to be coming up over and over again -- that our catering manager had a snotty attitude and was somewhat rude toward our guests and, especially, members of the bridal party.

    Here's what happened ... we had been dealing with one of the catering company's co-owners throughout the planning process and she acted as our "point person." She was there for the setup at our wedding, and stayed about halfway through, but had to leave to oversee another event. She left one of her underlings in charge, a woman we had met a few times before. (We knew beforehand that this was going to happen, and we were fine with the person she was leaving in charge.)

    However, it seems like after the owner left, the woman she left in charge assumed another personality. She went from sweet, accommodating and gracious to "Miss Attitude" with a capital A. Also, we noticed that things became disorganized as the night went on. There are many elements to that, but the one that kind of irked us the most was that she didn't send our cake home with anyone (and didn't ask us about it), so it ended up getting thrown out. No top tier for us to have on our anniversary, waaah!

    As a side complaint, she also wore a really low-cut top and a few of the guys said she kept bending over in front of them almost like she wanted to show off her boobs! Awkward!!

    I'm wondering if we should complain about any of this. On one hand, I wouldn't want another couple to have to deal with the attitude or other stuff. But on the other, most of this stuff was "invisible" to us, so we only have our friends' stories, but not our own. (Not that our friends aren't trustworthy, but you know.) Also, the food was wonderful and up to that point their service had been top-notch. I would recommend them to another bride for that alone, but I would add a few caveats.

    What to do?

     
    2.
    Member
    298 posts
    Helper bee
    MsMarch2010    March 13, 2010   Huntington Beach, CA

    Congratulations!   Yes I think you should write a letter about this lady's behavior.  You could get money off your bill, and you may also spare another bride the agony of this woman.  I would not mention the low cut top, since it seems the owner saw her and found it appropriate. It may seem like you are just complaining, so stick to her unprofessional behavior

     
    3.
    Member
    78 posts
    Worker bee
    Bri Bri       Tampa, Florida

    I would absolutely send a letter or at least spread the word so other brides don't have to deal with the same situation. Yes the food may have been wonderful but poor service and attitude discredit the vendor entirely-- and at least perhaps the woman in charge will want to know that whoever she is leaving behind is not representing her company the way she wants. I would be so disappointed if I didn't have my top tier for my anniversary!!

     
    4.
    Member
    434 posts
    Helper bee
    luckyyou    March 20, 2010   Philadelphia, PA

    I would definitely send a letter! You should definitely make the people in charge aware of what happened so they can deal with it appropriately. I wouldn't mention her top, but definitely her attitude and actions. I'm so sorry that happened, but congrats on everything else!!

     
    5.
    Hostess
    3,054 posts
    Sugar bee
    naangel55    June 20, 2009   Long Beach, CA

    I would send a letter (and dont be like me and wait so long that its weird to even send it!).  Just reference your guests comments and write what happened and why you were disappointed.  I would be upset about the cake too :(  I would mention her attire because it may be appropriate where she works but I would mention her attitude toward your guests.

     
    6.
    Member Icon
    Member
    532 posts
    Busy bee
    sleepylittlesailor    november 21, 2009  

    I'd let the original contact  person know. Tell her how wonderful the food was, how wonderfully things went under her watch -- but that things fell apart when she left, and that several guests complained about the sub's bad attitude. If she is a manager, she will want to know this info.

    PS: I wouldn't expect or ask for some sort of discount, tho!

     
    7.
    Hostess
    3,884 posts
    Honey bee
    caszos    June 2010   Florida

    I feel strongly that employers should know how employees should act while they are not around etc.  I wouldn't expect that you will get any discount etc, but approach it from the pure fact of, yes we are completely 100% satisfied with your work, however, we felt you should know what we heard about the other employee.  I would be up front about the fact that you yourself did not experience the attitude, but other reliable sources did (bridal party, family, etc).  Then let her do with as she pleases. 

    On one hand, maybe this has occured before and the employee has already been warned and should now be let go or something.

    Or on the other hand, maybe the employer knew something was going on etc with the employee and can appologize. 

     

    Reply

    You must log in to post.





    Visit our sister sites eHarmony
    Online Dating
    eHarmony Advice
    Dating Advice
    Project Wedding
    Wedding Songs
    JustMommies
    Pregnancy Calendar
    Copyright 2004-2012, Weddingbee.com
     

    Find your vendors on Weddingbee

    Real reviews from brides in your area!

    Favors by Weddingbee

    • Favors by season

    Shop Now ยป

    Find Registry Find Registry Find Registry

    More
    User Posts Today
    Lyndzo 46
    Brielle 37
    AshleyR83 30
    mypinkshoes 28
    rebwana 26
    funkymunky85 26
    fivemonthsnotice 26
    Cady 25
    beargoose 24
    his chippymunk 24

    Reception

    User Posts Today
    DeeVine1217 5
    andielovesj 4
    beargoose 4
    AshleyR83 4
    Jamcnair 3
    his chippymunk 3
    ana77 3
    fishbone 3
    mightywombat 2
    Mrs. Chai 2
    More