Jeweler made a mistake, need advice on what to do

posted 3 years ago in Rings
Post # 3
2581 posts
Sugar bee
  • Wedding: April 2006

I would get estimate from another jeweler in ring cost in 14k and 18k.. than bring it to manager and ask for price difference back in cash, and a new appraisal for free! 


Post # 4
1785 posts
Buzzing bee
  • Wedding: August 2012

14k is a fine metal for an e-ring to be made of so thankfully you do not have to worry about it wearing faster than usual etc. However you have a point that it is not what you paid for and that needs to be corrected. Did they charge him for the origional appraisal? 

You should be refunded the difference for the metals AND the cost of the apprasial. Make sure you bring up the fact that they spelled his name wrong (insurance companies probably wouldn’t accept it with wrong info) They should be fixing that for free reguardless. The problem in finding out the difference in cost for 14-18k is going to be a tricky one. I would also be concerned that he may not have gotten the quality of stones he paid for etc if they messed up that badly. Is there any way you can take it to an independant apprasier just to verify before you give them word?

Post # 5
460 posts
Helper bee

Agreed that I would get an independent appraisal pronto, find out what else (if anything) was paid for and not delivered by the original jeweler, then go back to original jeweler with your list of requests/demands to resolve the matter … I can’t believe they admitted their mistake, then refused to fix it (at their own expense). UFB! Sorry this is happening, and overshadowing what should be a fun time for you both. 

ETA – does the receipt your fiancé has reflect 18k? If not, they may be saying that 14k was requested and that’s why they are asking you to pay the difference.

Post # 6
1216 posts
Bumble bee
  • Wedding: September 2014

@jennmich22:  That doesn’t sound right that they would charge you for them to fix it. There should be no additional charges. You paid for an 18k gold ring, and they gave you 14k. THEIR mistake, not yours.

Additionally, I would definitely talk to another jeweler and see what they say. You could also look online for information. If you really feel it is $300, tell the jeweler that. They are the ones who messed up your ring, not you.

I would be adamant and pushy about it. It can seem mean, but they are th ones who screwed up, and if they don’t fix it threaten to report them to the better business bureau or if they are part of business group like a chamber of commerce threaten to report them there.

Post # 7
774 posts
Busy bee
  • Wedding: October 2013 - Dalhousie Castle

I think it’s a great idea to get it appraised at another jeweler to give you a value. Also, if you paid by credit card, you could contact the company about what happened and see if they can help you. 

Post # 8
260 posts
Helper bee

To the best of my knowledge, 14k is harder and more durable than 18k, so I wouldn’t be upset about that (except that they made a mistake)

However, they should be refunding you the difference, AND redoing your appraisal for free. an insurance company could deem it void if the info is incorrect.  They need to resolve both these issues for you.  

Post # 9
121 posts
Blushing bee

Hmm.  This doesn’t sound kosher to me.

I would insist they eat the cost of making it into an 18kt. ring and I woud definitely get that stone appraised, because I wonder if screwing up the metal is the only thing that happened–I’d make sure the stone was legit.


Post # 10
3635 posts
Sugar bee
  • Wedding: May 2012

I had a similar issue with my wedding band and the jeweler remade the ring, no questions.  They should remake it with 18k gold if that’s what you want (that’s what I would want) for free- it was their mistake.

Post # 11
356 posts
Helper bee

@jennmich22:  I would have them remake it, and tell them you will not be paying extra labor costs as this is their mistake. If they decide not to do it, tell them you’re taking your business else where and find more of an honest jeweler.

Post # 12
965 posts
Busy bee
  • Wedding: January 2014

I agree with a lot of PP. Keep the ring you have. Talk to other jewelers and find out what the actual price difference is between the 14k and 18k. Then, have them refund the money in cash.

Have them pay for an independent 3rd party appraisal that reflects the ACTUAL ring, not the assumed specifications. I would ask your insurance for a reputable appraisal company and offer those as options to the jeweler. The jeweler should NOT provide the appraisal. (they have already proven they can’t provide an accurate one)

If either of these things don’t happen, talk to your credit card company about diputing the charge. The ring should have cost $800 instead of $1000 and you had to pay $100 for a new appraisal, so the final charge (amount paid to jeweler) should be $700. (the refund amount should be $300)

Then, report everything to the BBB or chamber of commerce. If they solved the dispute, then put that in the review, but it should still be noted that they screwed up and did not offer to fix it right away.

Post # 13
1491 posts
Bumble bee
  • Wedding: August 2013

I had a dishonest jeweler as well who gave us a 14k wedding band instead of an 18k, and likewise wanted to charge for the labor. I wish I had the advice you had here! I ultimately got the labor waived but had to pay for the difference in the gold. 

Post # 14
523 posts
Busy bee
  • Wedding: May 2014

PP’s gave excellent advice but I also wanted to note something that I noticed in your OP, you said that they stated you FI was going back and forth between 14k and 18k while you stated that was certainly not the case. It seems as though they are trying to flip the situation by blaming it on your FI because if the case were that your FI did in fact state he wanted 14k you would be responsible for paying the difference. So prepare yourself for some back and forth between you and this company by arming yourself with information from an indepedent jeweler and do not back down. 

Post # 15
11379 posts
Sugar Beekeeper
  • Wedding: April 2012


jennmich22:  i agree with pp.  definitely ask for at least 20% or return the whole thing for full cash back.  imo, they cannot be trusted. 

i hope it all works out for you.

Leave a comment

Sent weekly. You may unsubscribe at any time.

Find Amazing Vendors