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What a terrible story! Maybe other bees have advice on what you should do. The best thing I can say is to go back to the jeweler and explain to them what happened and see what they say. I would hope they would offer you some sort course of action since they said there would be no damage to either ring!
OH wow. I have never had a ring fused so I'm not sure if that's common procedure (though I don't think it should be). However, whether its common procedure or not, you were told that there would be NO DAMAGE and I do not consider that no damage.
So, if I was in that situation, I would call and set up an appointment with the manager and the person you spoke with who guaranteed no damage and I would bring husband as support. (Sometimes I feel that I get taken more seriously with a man by my side.) I would bring your receipt for your wedding band from the other store for proof of cost and any warranty you have. Maybe also think about getting quotes from a couple of other jewelers to see how much it would cost to bring the ring back to original condition so you'll have some unbiased information on what it will actually take to restore the ring.
Also, not sure if you're the emotional type, but definitely try not to get worked up when you speak with them.
Good luck and let us know how this turns out!
Well legally it doesn't seem like you have any recourse because you told them to fuse the bands and do what they could about the gap. All they have to say is you told them to fix the gap and that was the only way they could do it.
I would try having your FI talk to the jeweler since you seem to be upset about it. I'm not sure what they will do about it. If you want to sue be sure you hire a good lawyer to take the case.
This is definitely why I am against fusing rings that weren't a matched set to begin with. I've had four of my friends end up in the same situation: loved the rings apart, now hate them together because of what had to be done to fuse them. One of my friends did sue, but ended up losing the case because she has signed a contract with them about the fusing that said any or both rings may be altered to ensure the fuse. They told her word of mouth they wouldn't have to alter either ring, but ended up having to and she hated it. Word of mouth doesn't trump a signed contract, so I would see what the contract you signed says.
Don't take this the wrong way, but what did you think would happen? Soldering the rings together, especially if you wanted the gap to disappear would require some reworking. I'd say it is probably not all that possible to fuse two rings and then unfuse them in perfect condition. Yes the jeweler should have clarified how the rings might be altered though. And like a pp said, getting this in writing would have been the way to go because a verbal exchange really doesn't hold up well.
This is why it is really important to be sure that you want them soldered before doing it.
@bamboo
I've never had "good" jewelry before and I've never gotten engaged/married before, so I've never had occasion to solder a ring. The jeweler said he would fuse them on the underside of the ring, where the metal is plain. I don't know how jewelers work, but I hear "no damage" and "completely resvirsible" to mean "no damage," not, "we shave off the sides of your ring where all of the custom design work is" and "sure, you can reverse it but your ring will be wrecked and worth a whole lot less.
My DH was there and he was as surprised as I was, and when he saw the damage he was really furious.
We're going to bring it for a second opinion tomorrow to determine how much damage was done and how easy (or not) it will be to fix.
i kind of agree with Bamboo.... I don't want to upset you, but if someone told you they'd, say, take your car apart and put it back together and there'd be absolutely no damage, you still shouldn't let them do it...
Sorry I know that's not very helpful now, but it's probably good to learn from our mistakes...
Now, do you have anything in writing, like a receipt, saying they'd accept responsibility for any damage?? or anything similar?? maybe that could help you make a case for them covering the costs of having the ring fixed...
I'm going to get my rings fused together (but by my uncle who actually made both rings)... i know a few people who have done this but i've never heard of it being undone.
I can probably understand how upset you are at the moment... i know i would be if someone other then myself ruined my ring (and paying them to do it too)
I've never heard of ring soldering being undone without any damage, so I think it's kind of crazy (and unprofessional) that the jeweler would tell you it's possible. I'd definitely ask for the value of the band to be reimbursed, based on the fact that if you knew the damage would be irreversible, you would never have done it in the first place. Sorry this happened to you :(
sorry to hear that. But when you say "jeweller" that raises my red flag. Are we talking a bench jeweller or the saslesperson at the counter? a lot of store send their work out and your intrustions get lost in translation between the person who took your ring in and the actual goldsmith who completes the work.
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Oh gosh, I'm just feeling sick over this!
My diamond wedding band has a unique bezel set band that is rounded on the sides. We bought it from a very esteemed jewelry store. It is set in platinum and it was VERY expensive!!! It is a simple ring, but it was lovely and valuable.
In addition, the store we bought it from has a lifetime upgrade policy, so you can exchange it for a more expensive ring at any time in the future.
We bought the engagement ring, which was less expensive, from another jeweler. Since it wasn't a matching set, it didn't fit perfectly flush (there was a tiny gap). We asked that jeweler about the option of fusing the rings. I specifically asked if this would cause ANY damage to either ring, and they said "no, none at all," that "can be undone at any time." He said he would melt a bit of metal on the underside of the band and touch them together to fuse them in place.
I did ask about the gap and he said he would do his best to make sure that there was no gap. I liked the results, but a couple of weeks later I changed my mind about having the rings fused because I'd decided I wanted the flexibility of wearing the rings apart, or just wearing my band alone, so I brought it back and they separated the rings.
WELL, I just noticed today that the band that was returned to me was not the same one I brought in. The jeweler literally butchered my gorgeous and expensive wedding band by filing or cutting the platinum off of the rounded bezel edge so that cheap engagement ring could be fused with no gap. One side is beautifully finished and perfectly smooth and rounded, the other one no longer matches because it is filed flat!!!
Is this normal for a jeweler to do? Is this what you would call "no damage"?! It's not the same ring I took in to the store, and I also doubt that the original store would take it back for a trade in/trade up, since it's not a perfect ring that they could sell to a new customer. Although I have no intention of selling the ring, I presume now that it would have half of the value it did only a few weeks ago (prior to being fused), since no one wants to buy a ring that isn’t perfect!
I would imagine to have my ring rebuilt would cost at least $2k since it's platinum and would be custom work, and then it STILL wouldn’t be the original ring. I am just furious.
Do I have any recourse? Is damage normally done when rings are fused? I'm just SICK over this.
I really recommend that you never get your rings fused together unless you go to a top jeweler who is honest and knows what they are doing!!!