jeweller chipped diamond What should we do??

posted 3 years ago in Rings
Post # 3
Member
489 posts
Helper bee
  • Wedding: January 2015

At this point there’s probably not a whole lot you can do, you can insist the jeweler buy it but I doubt they would (or would even have to), many jewelers tell customers directly that they are not responsible for damages to stones.  I would have the jeweler re-cut the stone, sell it, and use the $ toward a new stone.  

Post # 4
Member
319 posts
Helper bee
  • Wedding: June 2015

RE-READ ALL THE PAPERWORK YOU SIGNED WHEN YOU DID BUSINESS WITH HIM! Unless it’s stated he isn’t responsible for damages, I would want him to pay for the stone- I’d probably even sue if it came down to it.

Post # 5
Member
13019 posts
Honey Beekeeper
  • Wedding: June 2011

I’d probably try to get him to buy it first but that depends on if there’s any paperwork and what it says.  If its in his favor and you signed it, it sounds like your best bet would be to keep that one and hide the chip and return the other one, or risk losing a lot of money trying to resell the chipped one.  Is the size difference between the two a lot?  Im also kind of confused, if you were planiing to return that diamond anyawys, why was he even setting it?

 

Post # 6
Member
197 posts
Blushing bee
  • Wedding: April 2017

Here is my response based off of the information that you have given:

I WOULD BE FURIOUS. I know accidents happen, but if I were in the jeweler’s shoes I would feel horrible and totally obligated to buy the diamond for the price you paid. Maybe that’s just me though. I do not think that is unreasonable at all… Good lord I cannot imagine how my significant other would react. It upsets me just thinking that he only offered to cut which takes away from the size. Ridiculous. Did you have to sign anything that said the diamond may be subject to damage?

Post # 7
Member
474 posts
Helper bee
  • Wedding: October 1993

Get a second opinion.  Do you have insurance on it yet?  Don’t want to scare you but things do happen.  Make sure the stone is really chipped before you have him recut it or sell it to him at a cut rate.

Post # 10
Member
197 posts
Blushing bee
  • Wedding: April 2017

@franklyn: was he at least sympathetic? 

Post # 11
Member
474 posts
Helper bee
  • Wedding: October 1993

It sounds like you have some legitimacy by which you can expect him to buy that damaged diamond from you at full price or pay you a settlement equal to what you paid for the stone.  Don’t accept the repair as your first remedy.  I’m not an expert here but there are lots of knowledgeable bees here that will help you more.  Just don’t rush into anything yet…..

 

Post # 12
Member
13019 posts
Honey Beekeeper
  • Wedding: June 2011

@franklyn:   Unfortunately “due to negligance” is rather ambiguous.  He can always argue that he DID take proper care and that the diamond was weak or some crap like that.  Even if he did replace it, I dont think Blue Nile will take a replacement item return? UGh, geez, I really cant think of what can be done.  Good luck!  I hope it somehow works out.

Post # 13
Member
2305 posts
Buzzing bee
  • Wedding: March 2013

@franklyn:  If it says damage due to negligence will be replaced or repaired, I’d ask him to replace the diamond for me or give me the monetary equivalent.

Send the smaller stone back, and have him set an entirely new stone, at his expense, into your ring. If you want a smaller stone, make him give you a smaller stone with better specs than the one he chipped.

Post # 15
Member
695 posts
Busy bee
  • Wedding: January 2014

I think at the very very least I’d ask if he could make a setting for the chipped stone that would cover the chip at his expense or extremely discounted.

And of course I’d ask if he has insurance to cover to such mishaps.

Post # 16
Member
108 posts
Blushing bee
  • Wedding: November 2014

posting to follow. Hope it all turns out well!

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