Post # 1
We had a horrible ring buying experience. We ordered our rings on March 11th well in advance of our wedding (thank goodness!). They promised them to us by March 24th. I got my wedding band 2 weeks after the promise date, and I just picked up my FI’s ring today…7 weeks later.
They called us several times saying they had come in when they hadn’t. Today we told them we wanted our money back, and they told us to come in the store, and they would refund them. My Fiance lives 3 hours away, so we told them that wasn’t possible. We said we’d just dispute it with our credit card company, and then we hung up. Less than 5 minutes later, they called us saying they found the ring in the “special order drawer.”
I was SO excited when we ordered our rings. But they pretty much ruined that.
TODAY I finally got his ring and now I can take pictures. So, we’ll never do business with them again, but at least we have all our rings.
So here they are:
Post # 3
Is it a big chain or a small jewlery store? Either way, I would complain, either to their corporate office or dirrectly to the owner!! That is waaay beyond terrible customer service and who ever is in charge needs to know how terrible their customers, who are spending their hard earned money, and valuable time on them, are being treated! I am so sorry that you both had to go through all that, but your rings are beautiful!! Congrads to you both!!
Post # 4
Ha! I wrote customer service today. I never do things like that, but it definitely upset me.
It’s a chain, I think. We ordered them from Gordon’s Jewelers.
I didn’t even post everything that happened. That was just a short version. Today when I went to pick up his ring, the girl yelled across the store saying she needed help, and the manager slowly walked over and then said “I was trying to eat my chex mix.” I almost lost it.
I’m definitely glad that is over now. And they’re definitely losing out on some money because I love jewelry!
Post # 5
although frustrating i see that your wedding isnt for another 11mths so its not the end of the world i would think… maybe im missing something
Post # 6
I’m so sorry you had to have that experience getting your wedding rings. How horrible! And wow, the chex mix comment was ridiculous–I think I would have lost it. You could also write a review about their services online so other people can be aware of this location’s practices.
On a lighter note, your rings are gorgeous! All of your pics look great!
Post # 7
@eloping: Oh yeah, we definitely have plenty of time. It’s just ordering them and then having to wait 7 weeks longer than when they promise them is disappointing. We were really excited to have bought them. Had we known it would have taken them this long, it would have been fine…but we were under the impression that we were getting them in two weeks.
It’s really not a huge deal, and I’ll be over it by tomorrow…just a disappointing experience.
Post # 8
@Golden139: Thank you!! I posted something on FB about it. HA!
I feel better now that I got to post something on here. Yay venting! LOL
Post # 9
…just a disappointing experience.
well youre def entitled to feel disappointed but try not to hold onto that, your beautiful rings are too exciting to let bad feelings take hold…. think of them as worth the wait 🙂
congrats on the pre planning
Post # 10
@eloping: That’s a good way to put it: “worth the wait”
Post # 11
don’t forget to put this on Yelp
Post # 12
I the plus side, your set is gorgeous! I think the plain band was a perfect choice. Such a clean, symbolic, and romantic looking wedding set!
Post # 13
I understand how frustrating it is to work with poor customer service, especially when you’re spending so much money on something. We also had horror stories of epic proportions with our rings. When we got my e-ring appraised at an independent appraiser it was valued waaaay less than Fiance paid, and quality was waaaay less too. We went back to the store to complain and they were closed! They had actually just closed that morning. So now we have to drive over an hour whenever I need my ring serviced or inspected, to sister store of the store he bought my ring from.
Even after all that, I decided the end result was good. I have a ring I love and the man I love, so that’s gotta be enough 🙂
Post # 14
I love your band. Very pretty!
Post # 15
Well, despite the headache, the rings are beautiful and I love the photos you took 🙂