Post # 1
Today I got my order of Save the Dates from Vistaprint… they are INCREDIBLY grainy. I chose to use a personal photo in the background and made sure it was the largest file size possible… it should have been PLENTY for an 8×10, let alone a 4×6. The picture quality is TERRIBLE and cheap looking. I paid for the upgrade to the 130lb cardstock, so they don’t feel flimsy. Despite the wedding being only 6 months away I am considering not sending them out (and ordering different Save the Dates from somewhere else if I can get a refund on my money– which I doubt).
We used them for my sister’s wedding and the quality for a non-photo save the date was fine (though the color was significantly darker than pictured on the website, I figure color is hard to gauge on a computer).
Just a word of warning that you might want to go through a different vendor if you plan on using photo save the date postcards.
Post # 3
@Spartanbee: I’m sorry you had a bad experience 🙁 I think with vistaprint is always a hit or miss… I ordered photo save the dates (magnets) and they came out great! I would def contact customer service to see what they can do to fix your order. Good luck!
Post # 4
@Spartanbee: Call Vistaprint… I had a problem with my invites/rsvp cards and they sent all new ones, practically overnight. If you’re able to wait, i’d go that route, and if you’re still unsatisfied, get a refund.
Post # 5
@Spartanbee: I did photo save the dates with them and had zero problems. If there’s an issue with the quality call them, they’re generally pretty good about fixing things!
Post # 6
@Spartanbee: while i’m no tech/photo expert. file size does not = resolution. you could have had large files that were still low res. This could be the reason for your grainy shots.
I never used vista print though.
Post # 7
Sorry you had such a bad experience! Definitely talk to the company about it.
Though if you’re at 6 months out, do you really need them?
Post # 8
Big resolution =/= high quality photo. It’s the DPI (Dots per inch) that make a good photo. More DPI = better photo.
Post # 9
@BellaDee: Ditto. You can have a huge file size and horrible resolution, which is what’s important for printing of any kind. 300 DPI is pretty much standard for printing, from what I remember.
Post # 10
@Spartanbee: mine turned out perfect. i think it’s hit or miss! one of my friends had a negative experience with them. i did STDs (with photos) and my invitations.
Post # 11
That’s a shame. Customer service has always been helpful to me when I called, so see what they can do for you. I used Vista Print for my save the dates and invitations, and I’m thrilled with how they came out! I had a photo save the date, and there was no graininess to speak of, but it was taken with a high quality DSLR and a tripod.
Post # 12
I honestly don’t think it was the quality of the photo that is the problem… my FI uses a high end camera with which we have printed photos that are 12×18 or so (we have a printed 8×10 from the same day that has not remotely pixelated… I honestly don’t know that much about resolution, DPI, etc I just know that we uploaded the same quality/file size photo snapfish and got an amazing print) and also when I view the enlarged preview on my computer screen (on vistaprint website, which is maybe 1.3 times bigger than the postcard) it still looks clear.
Also, a coworker just pointed out that the text is crooked- front and back 🙁
Glad to hear that customer service is great! I’ll be giving them a call once I talk to my FI about what he wants to do.
Post # 13
@Spartanbee: My photo save the dates from them were crystal clear! Sorry about the quality of yours! They have ALWAYS been helpful when I’ve called. They’ll try to fix the problem! I once misspelled a word on 500 postcards I ordered, it was my fault for not reading it over carefully, they sent me new corrected ones in 2 days for free!!
Post # 14
I have found that their printing quality is not the best. You need quality printing (not just paper) for a photo to look good on cardstock.
We ordered Thank You’s with a photo on them and I hate them. The photo is grainy and the printing is very light. I got it with a groupon, so it was $20 for 100 of them. The envelopes are also VERY thin and see through.
Post # 15
I called and they said there was no reason the photo should have been pixelated or have slanted writing, so they are sending me new ones by Friday! I’ll post the quality then.
I will say that customer service was excellent! They were polite and offered to reprint and ship them to me (rushed) for free.
Post # 16
@Spartanbee: I can forgive mistakes as long as the business owns up to them and is willing to fix them. Hope Vistaprint comes through and your Save the Dates come back looking great!