Just a warning about vistaprint…

posted 3 years ago in Paper
Post # 3
66 posts
Worker bee

@Spartanbee:  I’m sorry you had a bad experience 🙁 I think with vistaprint is always a hit or miss… I ordered photo save the dates (magnets) and they came out great! I would def contact customer service to see what they can do to fix your order. Good luck!

Post # 4
298 posts
Helper bee
  • Wedding: October 2014

@Spartanbee:  Call Vistaprint… I had a problem with my invites/rsvp cards and they sent all new ones, practically overnight. If you’re able to wait, i’d go that route, and if you’re still unsatisfied, get a refund.

Post # 5
9859 posts
Buzzing Beekeeper
  • Wedding: May 2014

@Spartanbee:  I did photo save the dates with them and had zero problems.  If there’s an issue with the quality call them, they’re generally pretty good about fixing things!

Post # 6
4440 posts
Honey bee
  • Wedding: June 2013

@Spartanbee:  while i’m no tech/photo expert. file size does not = resolution.  you could have had large files that were still low res.  This could be the reason for your grainy shots.

I never used vista print though.

Post # 7
11772 posts
Sugar Beekeeper
  • Wedding: May 2013

Sorry you had such a bad experience! Definitely talk to the company about it.

Though if you’re at 6 months out, do you really need them?

Post # 8
8678 posts
Bumble Beekeeper
  • Wedding: December 2012

Big resolution =/= high quality photo. It’s the DPI (Dots per inch) that make a good photo. More DPI = better photo.


Post # 9
1582 posts
Bumble bee
  • Wedding: August 2014

@BellaDee: Ditto. You can have a huge file size and horrible resolution, which is what’s important for printing of any kind. 300 DPI is pretty much standard for printing, from what I remember.

Post # 10
551 posts
Busy bee
  • Wedding: March 2014

@Spartanbee:  mine turned out perfect. i think it’s hit or miss! one of my friends had a negative experience with them. i did STDs (with photos) and my invitations. 

Post # 11
789 posts
Busy bee
  • Wedding: January 2014

That’s a shame.  Customer service has always been helpful to me when I called, so see what they can do for you.  I used Vista Print for my save the dates and invitations, and I’m thrilled with how they came out!  I had a photo save the date, and there was no graininess to speak of, but it was taken with a high quality DSLR and a tripod. 

Post # 13
1835 posts
Buzzing bee
  • Wedding: March 2013

@Spartanbee:  My photo save the dates from them were crystal clear! Sorry about the quality of yours! They have ALWAYS been helpful when I’ve called. They’ll try to fix the problem! I once misspelled a word on 500 postcards I ordered, it was my fault for not reading it over carefully, they sent me new corrected ones in 2 days for free!!

Post # 14
965 posts
Busy bee
  • Wedding: January 2014

I have found that their printing quality is not the best. You need quality printing (not just paper) for a photo to look good on cardstock.

We ordered Thank You’s with a photo on them and I hate them. The photo is grainy and the printing is very light.  I got it with a groupon, so it was $20 for 100 of them. The envelopes are also VERY thin and see through.

Post # 16
108 posts
Blushing bee
  • Wedding: November 2014

@Spartanbee:  I can forgive mistakes as long as the business owns up to them and is willing to fix them. Hope Vistaprint comes through and your Save the Dates come back looking great!

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